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Help Desk Analyst Jobs in Nevada (NOW HIRING)

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV · On-site

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system experience. * Headset/Speed of Service equipment. Non-Technical Skills: * Self-motivated. * Be very ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system experience. * Headset/Speed of Service equipment. Non-Technical Skills: * Self-motivated. * Be very ...

The Hankey Group

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

Westlake Financial

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

Western Funding

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

Credit One Bank

Helpdesk Technician I

Las Vegas, NV

$19.25 - $26/hr

Position Summary The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related peripheral ...

CreditOne

Helpdesk Technician I

Las Vegas, NV · On-site

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related ...

Credit One Bank

Helpdesk Technician I

Las Vegas, NV

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related ...

Quanta Services

IT Analyst- Help Desk

Pahrump, NV

... desk and cellular phones, and tablets. · Travel to other offices and remote field locations to ... Previous helpdesk or call center experience. Physical Demands · The Information Technology ...

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Help Desk Analyst information

See Nevada salary details

$14

$24

$36

How much do help desk analyst jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for help desk analyst in Nevada is $24.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.40 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are popular job titles related to Help Desk Analyst jobs in Nevada? For Help Desk Analyst jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Nevada look for? The top searched job categories for Help Desk Analyst jobs in Nevada are:
What cities in Nevada are hiring for Help Desk Analyst jobs? Cities in Nevada with the most Help Desk Analyst job openings:
What are popular job titles related to Help Desk Analyst jobs in NV? For Help Desk Analyst jobs in NV, the most frequently searched job titles are:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Nevada as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $51,023 per year, or $24.5 per hour.

IT Help Desk Analyst

WOCS - Wendy's

Las Vegas, NV • On-site

Full-time

Re-posted 26 days ago

Job description

This position is for an IT Field Tech of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT.

Roles and Responsibilities:

  • Support the NCR Aloha POS systems.
  • Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits.
  • Repair and upgrade computers and laptops as needed.Build and deploy new systems when required.
  • Install software applications to IT department specifications.
  • On-call rotation:providing remote and onsite support after normal business hours as needed.This is a seven-day responsibility - most of which is on the weekend.
  • Pull and terminate network cable runs and camera cable runs as needed.
  • Install network cabinets and network related equipment.
  • Support our digital surveillance environment (cameras, DVRs, etc.).
  • Assist the Director of IT with various projects.

Core Experience:

  • Windows 11/10, reinstall OS on laptops/desktops via Microsoft's installation process or an imaging process.
  • PC hardware repair experience.
  • MS Office Suite Products.
  • Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience.Demonstrate (explain) IPV4 networks and what the different configuration components mean.
  • Desktop/server remote control software experience.
  • CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting.
  • Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages.
  • General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing).
  • Help Desk Ticketing System.

Preferred Experience:

  • A+ certification.
  • Point of Sale device/system experience.
  • Headset/Speed of Service equipment.

Non-Technical Skills:

  • Self-motivated.
  • Be very comfortable with air and ground travel; could travel 1 - 2 weeks at a time plus day trips.
  • Team player, personable, energetic, approachable.
  • Ongoing willingness to learn and assist with documentation.
  • Ability to drive a car, their own car, and has a good driving record.
  • Outstanding and professional customer service skills; be very comfortable conversing with customers.
  • General knowledge of tools/power tools, ladders.
  • Ability to lift 50 lbs.
  • Comfortable accessing building roofs.

Apply