ZipRecruiter

Log In

1

Epic Help Desk Analyst Jobs in Nevada (NOW HIRING)

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system experience. * Headset/Speed of Service equipment. Non-Technical Skills: * Self-motivated. * Be very ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system experience. * Headset/Speed of Service equipment. Non-Technical Skills: * Self-motivated. * Be very ...

Westlake Financial

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

Western Funding

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$20 - $27.50/hr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...

Womble Bond Dickinson

Analyst I Service Desk

Las Vegas, NV · On-site

$45K - $83K/yr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Perform root-cause analysis for recurring or high-impact incidents and implement long-term ...

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Perform root-cause analysis for recurring or high-impact incidents and implement long-term ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Analytical Support: Provide analytical techniques and procedures in support of clients, systems ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Analytical Support: Provide analytical techniques and procedures in support of clients, systems ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Analytical Support: Provide analytical techniques and procedures in support of clients, systems ...

Credit One Bank

Helpdesk Technician I

Las Vegas, NV · On-site

$19.25 - $26/hr

Description Position Summary The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Analytical Support: Provide analytical techniques and procedures in support of clients, systems ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Analytical Support: Provide analytical techniques and procedures in support of clients, systems ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Analytical Support: Provide analytical techniques and procedures in support of clients, systems ...

next page

Showing results 1-20

All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Nevada

Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Nevada?

For Epic Help Desk Analyst jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Nevada look for?

The top searched job categories for Epic Help Desk Analyst jobs in Nevada are:

What cities in Nevada are hiring for Epic Help Desk Analyst jobs?

Cities in Nevada with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

IT Help Desk Analyst

WOCS - Wendy's

Las Vegas, NV

$20 - $25/hr

Full-time

Re-posted 25 days ago

Job description

This position is for an IT Field Tech of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT.

Roles and Responsibilities:

  • Support the NCR Aloha POS systems.
  • Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits.
  • Repair and upgrade computers and laptops as needed. Build and deploy new systems when required.
  • Install software applications to IT department specifications.
  • On-call rotation: providing remote and onsite support after normal business hours as needed. This is a seven-day responsibility – most of which is on the weekend.
  • Pull and terminate network cable runs and camera cable runs as needed.
  • Install network cabinets and network related equipment.
  • Support our digital surveillance environment (cameras, DVRs, etc.).
  • Assist the Director of IT with various projects.

Core Experience:

  • Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process.
  • PC hardware repair experience.
  • MS Office Suite Products.
  • Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean.
  • Desktop/server remote control software experience.
  • CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting.
  • Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages.
  • General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing).
  • Help Desk Ticketing System.

Preferred Experience:

  • A+ certification.
  • Point of Sale device/system experience.
  • Headset/Speed of Service equipment.

Non-Technical Skills:

  • Self-motivated.
  • Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips.
  • Team player, personable, energetic, approachable.
  • Ongoing willingness to learn and assist with documentation.
  • Ability to drive a car, their own car, and has a good driving record.
  • Outstanding and professional customer service skills; be very comfortable conversing with customers.
  • General knowledge of tools/power tools, ladders.
  • Ability to lift 50 lbs.
  • Comfortable accessing building roofs.
We use eVerify to confirm U.S. Employment eligibility.