Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Pulse Games
60 Pulse Games Jobs Hiring Near You
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Quick apply
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Quick apply
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Quick apply
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Quick apply
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Quick apply
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Do you live for video games and video game news? We're looking to expand our team at MXDWN Games with passionate gamers and writers who have their finger on the pulse of the gaming community. Right ...
Do you live for video games and video game news? We're looking to expand our team at MXDWN Games with passionate gamers and writers who have their finger on the pulse of the gaming community. Right ...
Mavrix - Bowling & Games Host
Scottsdale, AZ · On-site
$15.15/hr
The Gaming Host position often requires cross-training between the three gaming departments ... As the guide to a Guest's Laser Tag experience, this Host has their finger on the pulse of the ...
Mavrix - Bowling & Games Host
Scottsdale, AZ · On-site
$15.15/hr
The Gaming Host position often requires cross-training between the three gaming departments ... As the guide to a Guest's Laser Tag experience, this Host has their finger on the pulse of the ...
Mavrix - Bowling & Games Host
Scottsdale, AZ · On-site
$15.15/hr
The Gaming Host position often requires cross-training between the three gaming departments ... As the guide to a Guest's Laser Tag experience, this Host has their finger on the pulse of the ...
Quick apply
Mavrix - Bowling & Games Host
Scottsdale, AZ · On-site
$15.15/hr
The Gaming Host position often requires cross-training between the three gaming departments ... As the guide to a Guest's Laser Tag experience, this Host has their finger on the pulse of the ...
Mavrix - Bowling & Games Host
Scottsdale, AZ · On-site
$15.15/hr
As the guide to a Guest's Laser Tag experience, this Host has their finger on the pulse of the ... Some of our games dispense points on the game card, which may be redeemed for an array of prizes.
Mavrix - Bowling & Games Host
Scottsdale, AZ · On-site
$15.15/hr
As the guide to a Guest's Laser Tag experience, this Host has their finger on the pulse of the ... Some of our games dispense points on the game card, which may be redeemed for an array of prizes.
VIP Player Services Lead
Toronto, ON · On-site
Our games have entertained players for years, supported by loyal audiences, live operations ... Own a regular Player Pulse report for studio stakeholders, summarizing player sentiment, VIP ...
Quick apply
VIP Player Services Lead
Toronto, ON · On-site
Our games have entertained players for years, supported by loyal audiences, live operations ... Own a regular Player Pulse report for studio stakeholders, summarizing player sentiment, VIP ...
VIP Player Services Lead
Toronto, ON · On-site
Our games have entertained players for years, supported by loyal audiences, live operations ... Own a regular Player Pulse report for studio stakeholders, summarizing player sentiment, VIP ...
VIP Player Services Lead
Toronto, ON · On-site
Our games have entertained players for years, supported by loyal audiences, live operations ... Own a regular Player Pulse report for studio stakeholders, summarizing player sentiment, VIP ...
Senior Technical Program Manager, GenAI Games, Amazon Games GenAI & Strategic Initiatives
Seattle, WA · On-site
The Amazon Games GenAI team is seeking a hands-on Senior Technical Program Manager to help us ... Maintain a pulse on the AI tooling landscape and continually analyze best tools for our use cases ...
Senior Technical Program Manager, GenAI Games, Amazon Games GenAI & Strategic Initiatives
Seattle, WA · On-site
The Amazon Games GenAI team is seeking a hands-on Senior Technical Program Manager to help us ... Maintain a pulse on the AI tooling landscape and continually analyze best tools for our use cases ...
The Amazon Games GenAI team is seeking a hands-on Senior Technical Program Manager to help us ... Maintain a pulse on the AI tooling landscape and continually analyze best tools for our use cases ...
The Amazon Games GenAI team is seeking a hands-on Senior Technical Program Manager to help us ... Maintain a pulse on the AI tooling landscape and continually analyze best tools for our use cases ...
Director, Product Management - PULSE ATM Experience
New York, NY · On-site
$254K - $266K/yr
Director, Product Management - PULSE ATM Experience Product Management at Capital One is a booming ... Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Director, Product Management - PULSE ATM Experience
New York, NY · On-site
$254K - $266K/yr
Director, Product Management - PULSE ATM Experience Product Management at Capital One is a booming ... Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Full-time
Re-posted 5 days ago
Job description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player's voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States
We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate-privacy-policy/