Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Pulse Games
60 Pulse Games Jobs Hiring Near You
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Quick apply
Head of Customer Support
Seattle, WA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Quick apply
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Manhattan, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Manhattan, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Quick apply
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
New York, NY · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Las Vegas, NV · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Quick apply
Head of Customer Support
Los Angeles, CA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Quick apply
Head of Customer Support
Atlanta, GA · On-site
About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...
Pulse Games Jobs Information
Full-time
Posted 3 days ago
Job description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player's voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States
We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate-privacy-policy/