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Technical Customer Support Specialist Jobs (NOW HIRING)

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Able to operate autonomously and work asynchronously, while also being an effective team player About The Role We're looking for a Technical Customer Support Specialist to help our users succeed with ...

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout ...

Sync.com

Technical Customer Support

Dallas, TX · Remote

Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries while communicating complex concepts in a ...

New

HSG Tech Inc.

Technical Customer Support Lead

Addison, IL · On-site

$98K - $108K/yr

The Technical Customer Support Lead serves as the primary point of contact for customers requiring technical assistance with HSG equipment and automation systems. This role is responsible for ...

Hercules

Technical Customer Support Lead

San Francisco, CA · On-site

$100K - $250K/yr

We are looking for a technical customer support specialist to come lead our support team at Hercules. Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of ...

TWST Events

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Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

- Customer Support Specialist Brief Overview The Customer Support Specialist is the front line of the ... You don't need technical skills to succeed here -- you need technical aptitude: a genuine curiosity ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country ... Attention to detail Technical Skills: Candidates must have general technical skills, including ...

Interdent

Customer Support Specialist

Florida, NY · On-site

$18.50 - $25/hr

Customer Support Specialist We are looking for a dedicated, empathetic, and problem-solving ... Troubleshoot and resolve technical or account-related issues efficiently, guiding customers through ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country ... Attention to detail Technical Skills: Candidates must have general technical skills, including ...

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How much do technical customer support specialist jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical customer support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by technical customer support specialists, and how can they be managed effectively?

Technical Customer Support Specialists often encounter challenges such as troubleshooting complex technical issues, managing high volumes of inquiries, and communicating solutions clearly to users with varying technical backgrounds. To manage these effectively, specialists rely on strong problem-solving skills, continuous learning, and teamwork. Regular training sessions, access to up-to-date knowledge bases, and collaboration with engineering or product teams are essential for staying current and providing accurate support. Developing good time management and stress-reduction techniques also helps maintain performance during peak periods.

What are the key skills and qualifications needed to thrive as a technical customer support specialist, and why are they important?

To thrive as a Technical Customer Support Specialist, you need strong problem-solving skills, technical troubleshooting ability, and a solid understanding of relevant products or software, often supported by a degree in IT or related certifications. Familiarity with CRM systems, ticketing platforms, and remote diagnostic tools is typically required. Outstanding communication, patience, and active listening skills help build rapport and resolve customer issues efficiently. These skills are crucial for delivering effective support, ensuring customer satisfaction, and maintaining positive relationships with clients.

What does a technical customer support specialist do?

A Technical Customer Support Specialist assists customers by resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer product-related questions, and escalate complex problems to higher-level technical teams if necessary. These specialists often communicate with customers via phone, email, or chat, ensuring a positive support experience. Their goal is to help customers use products effectively and resolve any technical concerns quickly and accurately.
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Technical Customer Support Specialist jobs near you
Infographic showing various Technical Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,127 per year, or $27 per hour.

Technical Customer Support Specialist

Zoo

Los Angeles, CA

Full-time

Re-posted 29 days ago

Job description

About The Role

We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper. You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams. You'll play a critical role in shaping the customer experience while helping improve our products through direct user feedback.

What You'll Do
  • Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
  • Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
  • Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
  • Escalate complex technical issues while maintaining clear communication with customers
  • Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
  • Identify common customer pain points and proactively recommend product improvements
  • Assist customers with onboarding, account management, subscriptions, and licensing questions
  • Monitor support metrics and help improve response times and customer satisfaction
  • Act as the voice of the customer by providing structured feedback to Product and Engineering teams
What You'll Need
  • 2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role
  • Experience supporting SaaS, developer tools, engineering software, or CAD products
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to explain technical concepts in a clear and approachable way
  • Comfortable learning new software and troubleshooting technical issues independently
  • Highly organized with the ability to manage multiple customer conversations simultaneously
  • Empathy for users and a passion for delivering excellent customer experiences
Nice to Have
  • Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
  • Experience creating technical documentation, tutorials, or help center content
  • Exposure to AI-powered products or technical software applications

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