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Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Able to operate autonomously and work asynchronously, while also being an effective team player About The Role We're looking for a Technical Customer Support Specialist to help our users succeed with ...

Trimble, Inc.

Technical Customer Support

Knoxville, TN · On-site

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise ... Technical Specialist Compensation: Trimble provides the following compensation range and general ...

NOVA Biomedical GmbH

Customer Support Specialist

Waltham, MA · On-site

$19.50 - $26.25/hr

Nova Biomedical is seeking a Customer Support Specialist to join the Technical Support team in Waltham, MA. This role communicates primarily by telephone with end users of Nova StatStrip and ...

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How much do technical customer support specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical customer support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What does a technical customer support specialist do?

A Technical Customer Support Specialist assists customers by resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer product-related questions, and escalate complex problems to higher-level technical teams if necessary. These specialists often communicate with customers via phone, email, or chat, ensuring a positive support experience. Their goal is to help customers use products effectively and resolve any technical concerns quickly and accurately.

What are the key skills and qualifications needed to thrive as a technical customer support specialist, and why are they important?

To thrive as a Technical Customer Support Specialist, you need strong problem-solving skills, technical troubleshooting ability, and a solid understanding of relevant products or software, often supported by a degree in IT or related certifications. Familiarity with CRM systems, ticketing platforms, and remote diagnostic tools is typically required. Outstanding communication, patience, and active listening skills help build rapport and resolve customer issues efficiently. These skills are crucial for delivering effective support, ensuring customer satisfaction, and maintaining positive relationships with clients.

What are some common challenges faced by technical customer support specialists, and how can they be managed effectively?

Technical Customer Support Specialists often encounter challenges such as troubleshooting complex technical issues, managing high volumes of inquiries, and communicating solutions clearly to users with varying technical backgrounds. To manage these effectively, specialists rely on strong problem-solving skills, continuous learning, and teamwork. Regular training sessions, access to up-to-date knowledge bases, and collaboration with engineering or product teams are essential for staying current and providing accurate support. Developing good time management and stress-reduction techniques also helps maintain performance during peak periods.
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Technical Customer Support Specialist jobs near you
Infographic showing various Technical Customer Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,127 per year, or $27 per hour.

Technical Customer Support Specialist II

Dallas, TX • On-site

Embed
Computer and Peripheral Equipment Manufacturing • 11 - 50 employees
Learn more about Embedexternal

Full-time

Posted 15 days ago

Key responsibilities

  • Provide first-class customer support via phone, email, and chat

  • Conduct initial troubleshooting, validation, and root cause investigation

  • Triage inbound issues, prioritize ticket queues, and escalate appropriately

Job description

Fueling the business of fun.


Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.


With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.


We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.


We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.


About the Role


​​The key responsibilities of the Technical Customer Support Specialist II are:


1. First point of contact for customers; hence, develop relationships and build rapport quickly with customers,

2. Provide timely, consistent, and best-in-class customer support via telephone, email, chat, and any future channel, and

3. Lead by example and adhere to prescribed departmental procedures and provide support in a consistent and similar manner in handling customers’ incidents and requests.

This involves working with customers, Support team members, and other departments to not only solve technical and non-technical problems but also, consult with Support team members to implement workarounds to deliver timely, consistent, and technically sound customer support. 

​

In addition, the Technical Customer Support Specialist II will investigate, replicate, validate, and troubleshoot incidents raised by customers and create, update, escalate, and document tickets with the prescribed ticket logging policies and procedures.​ 


Key Responsibilities


  • Provide first-class customer support via phone, email, and chat
  • Conduct initial troubleshooting, validation, and root cause investigation
  • Triage inbound issues, prioritize ticket queues, and escalate appropriately
  • Communicate proactively with customers using clear and professional language
  • Use internal tools and knowledge bases to ensure up-to-date and accurate solutions
  • Collaborate with other team members to improve processes and documentation
  • Mentor and guide junior support staff through escalated issues
  • Identify trends and suggest improvements to enhance customer experience


Required Skills and Experience


  • 3+ years of experience in a customer or technical support role
  • Strong troubleshooting and critical thinking skills
  • Excellent verbal and written communication skills
  • Experience working with ticketing systems and support platforms
  • Ability to mentor and support team members in resolving complex queries
  • A proactive and solutions-focused mindset
  • Knowledge of relevant software, systems, or tools (CRM, ticketing tools, etc.)
  • Ability to work independently and collaboratively in a fast-paced environment