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Technical Customer Support Specialist Jobs (NOW HIRING)

Higher Logic

OR

JOB SUMMARY The Customer Support Specialist's primary responsibility is to help our customers successfully use Higher Logic's software solutions. This role provides outstanding technical support and ...

Higher Logic

OR · On-site

JOB SUMMARY The Customer Support Specialist's primary responsibility is to help our customers successfully use Higher Logic's software solutions. This role provides outstanding technical support and ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Able to operate autonomously and work asynchronously, while also being an effective team player About The Role We're looking for a Technical Customer Support Specialist to help our users succeed with ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Able to operate autonomously and work asynchronously, while also being an effective team player About The Role We\'re looking for a Technical Customer Support Specialist to help our users succeed ...

Lnw

Technical Customer Support

Raleigh, NC

A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and ...

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout ...

Lnw

Technical Customer Support

Raleigh, NC

A Technical Customer Support Representative will act as a liaison, provide product/service information, and resolve emerging problems that our customer accounts might face with accuracy and ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Customer support and issue escalation You'll act as the frontline technical resource helping ...

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How much do technical customer support specialist jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for technical customer support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by technical customer support specialists, and how can they be managed effectively?

Technical Customer Support Specialists often encounter challenges such as troubleshooting complex technical issues, managing high volumes of inquiries, and communicating solutions clearly to users with varying technical backgrounds. To manage these effectively, specialists rely on strong problem-solving skills, continuous learning, and teamwork. Regular training sessions, access to up-to-date knowledge bases, and collaboration with engineering or product teams are essential for staying current and providing accurate support. Developing good time management and stress-reduction techniques also helps maintain performance during peak periods.

What are the key skills and qualifications needed to thrive as a technical customer support specialist, and why are they important?

To thrive as a Technical Customer Support Specialist, you need strong problem-solving skills, technical troubleshooting ability, and a solid understanding of relevant products or software, often supported by a degree in IT or related certifications. Familiarity with CRM systems, ticketing platforms, and remote diagnostic tools is typically required. Outstanding communication, patience, and active listening skills help build rapport and resolve customer issues efficiently. These skills are crucial for delivering effective support, ensuring customer satisfaction, and maintaining positive relationships with clients.

What does a technical customer support specialist do?

A Technical Customer Support Specialist assists customers by resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer product-related questions, and escalate complex problems to higher-level technical teams if necessary. These specialists often communicate with customers via phone, email, or chat, ensuring a positive support experience. Their goal is to help customers use products effectively and resolve any technical concerns quickly and accurately.
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Technical Customer Support Specialist jobs near you
Infographic showing various Technical Customer Support Specialist job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,127 per year, or $27 per hour.

Technical Customer Support Specialist

Higher Logic

OR

Other

Re-posted 18 days ago

Job description

JOB SUMMARY

The Customer Support Specialist's primary responsibility is to help our customers successfully use Higher Logic's software solutions.  This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises.  As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. 

 

ESSENTIAL DUTIES AND RESPONSIBILITES:

  • Resolve customer technical issues effectively and efficiently through multiple support channels
  • Communicate with customers professionally and consistently on issue status and resolution
  • Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution
  • Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge
  • Build and foster positive working relationships across the team and company
  • As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance)
  • As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively
  • Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager
  • Conduct all business in accordance with Higher Logic policies and procedures.
  • All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

  • Basic understanding of or a willingness to learn Higher Logic's Product Suite
  • Critical thinking and troubleshooting skills
  • Excellent verbal and written communication skills
  • Exceptional customer service skills
  • Effective prioritization and triaging skills to manage multiple customer inquiries
  • Basic understanding or willingness to learn HTML & CSS
  • Basic knowledge or a willingness to learn standard web technologies, browsers and web applications

EXPERIENCE DESIRED:

  • Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment
  • Typical range for the role overall is 0-5 years.
  • Technical background or expertise either through experience, self-led learning or certifications/degrees
  • Retail, hospitality or restaurant experience providing customer service
  • Experience working in a customer service or contact center environment
  • Experience with CRM (Zendesk or Salesforce), Jira/Confluence 

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind.

Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions

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