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Technical Customer Support Specialist Jobs (NOW HIRING)

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout ...

HSG Tech Inc.

Technical Customer Support Lead

Addison, IL · On-site

$98K - $108K/yr

The Technical Customer Support Lead serves as the primary point of contact for customers requiring technical assistance with HSG equipment and automation systems. This role is responsible for ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Customer support and issue escalation You'll act as the frontline technical resource helping ...

TWST Events

Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

- Customer Support Specialist Brief Overview The Customer Support Specialist is the front line of the ... You don't need technical skills to succeed here -- you need technical aptitude: a genuine curiosity ...

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...

3Si Security Systems

Customer Support Specialist

Malvern, PA · On-site

$17.75 - $23.75/hr

As a Customer Support Specialist, you will serve as a technically skilled resource for our diverse ... This role bridges front-line customer support and light technical support: you will own more ...

Interdent

Customer Support Specialist

Florida, NY

$18.50 - $25/hr

Customer Support Specialist We are looking for a dedicated, empathetic, and problem-solving ... Troubleshoot and resolve technical or account-related issues efficiently, guiding customers through ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Customer Support Specialist I & II: This role serves as first ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country ... Attention to detail Technical Skills: Candidates must have general technical skills, including ...

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How much do technical customer support specialist jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical customer support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What does a technical customer support specialist do?

A Technical Customer Support Specialist assists customers by resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer product-related questions, and escalate complex problems to higher-level technical teams if necessary. These specialists often communicate with customers via phone, email, or chat, ensuring a positive support experience. Their goal is to help customers use products effectively and resolve any technical concerns quickly and accurately.

What are the key skills and qualifications needed to thrive as a technical customer support specialist, and why are they important?

To thrive as a Technical Customer Support Specialist, you need strong problem-solving skills, technical troubleshooting ability, and a solid understanding of relevant products or software, often supported by a degree in IT or related certifications. Familiarity with CRM systems, ticketing platforms, and remote diagnostic tools is typically required. Outstanding communication, patience, and active listening skills help build rapport and resolve customer issues efficiently. These skills are crucial for delivering effective support, ensuring customer satisfaction, and maintaining positive relationships with clients.

What are some common challenges faced by technical customer support specialists, and how can they be managed effectively?

Technical Customer Support Specialists often encounter challenges such as troubleshooting complex technical issues, managing high volumes of inquiries, and communicating solutions clearly to users with varying technical backgrounds. To manage these effectively, specialists rely on strong problem-solving skills, continuous learning, and teamwork. Regular training sessions, access to up-to-date knowledge bases, and collaboration with engineering or product teams are essential for staying current and providing accurate support. Developing good time management and stress-reduction techniques also helps maintain performance during peak periods.
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Technical Customer Support Specialist jobs near you
Infographic showing various Technical Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,127 per year, or $27 per hour.

Entry-Level Opportunity - Technical Customer Support Specialist

Myomo, Inc

Burlington, MA • On-site

$26 - $28/hr

Full-time

Posted 13 days ago

Job description

Entry-Level Opportunity - Technical Customer Support Specialist
Department: Quality
Employment Type: Full Time
Location: Burlington, MA
Compensation: $26.00 - $28.00 / hour
Description
Why should you join our success story?
Based on patented technology developed at MIT, Harvard Medical School and by the Company, Myomo develops and markets the MyoPro® product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord, or nerve injury. (E.g. brachial plexus injury or other neuro-muscular disabilities.) It is the only device that, sensing a patient's own neurological signals through non-invasive wearable sensors, can restore the ability to use their arms and hands so that they can live independently, increase their quality of life, reduce cost of care, and return to work. Published clinical research shows a clinically significant instantaneous reduction in upper extremity impairment with the MyoPro. Our technology has been referred by leading-edge rehabilitation facilities including Mayo Clinic, Kennedy Krieger Institute, Cleveland Clinic, Loma Linda Medical Center, Massachusetts General Hospital, numerous VA Hospitals, and more. Myomo is headquartered in Burlington, Massachusetts, with sales and clinical professionals across the U.S.
What we're looking for:
The Technical Customer Support (TCS) Specialist is responsible for managing customer support activities, processing cases, and coordinating RMA's in alignment with Myomo's Service operations and Quality Management System (QMS). This role serves as the central customer support intake and coordination function for all service-related activities ensuring timely case creation, accurate documentation, effective troubleshooting, and seamless handoff to Service, Quality, and Engineering teams.
Keys to success include warm, empathetic professionalism and active listening skills on the phone, a solutions-oriented, problem-solving mentality, genuine curiosity and drive to learn and grow better each day as a customer support professional, an aptitude for continuous learning, and the ability to catalogue and document details correctly.
This role could be a good fit if you're a systematic-minded individual who enjoys having a clear process and following it whenever possible, as well as someone who enjoys maximizing productivity and order in your environment. Our ideal candidate is comfortable leveraging modern tools including AI to enhance efficiencies while also understanding the importance of the human touch in customer service.
How You'll Drive Impact:
Customer Support & Case Management
  • Serve as the primary point of contact for incoming customer communications. (Phone, email, and portals)
  • Create, triage, and manage Cases and RMAs within the QMS. (Arena or equivalent)
  • Ensure all required data is captured accurately at intake. (Device, issue, contacts, warranty status)
  • Maintain ownership of case lifecycle from intake through closure or handoff.

Technical Troubleshooting
  • Provide first-level troubleshooting support for Myomo devices. (Hardware, software, system configuration)
  • Escalate complex issues to Service, Quality, or Engineering as appropriate.
  • Support remote troubleshooting sessions with field staff, clinicians, and patients.
  • Document troubleshooting steps and outcomes in accordance with QMS requirements.

RMA & Service Coordination
  • Initiate and manage RMA process including device intake coordination, shipping logistics and documentation, and work order alignment with the Service team.
  • Track devices through the service workflow and provide status updates to stakeholders.
  • Partner closely with Service team to prioritize and expedite repairs when needed.

Quality & Regulatory Compliance
  • Ensure all activities comply with FDA, ISO, and internal QMS procedures.
  • Support complaint handling, adverse event reporting, and documentation requirements.
  • Maintain accurate and audit-ready records for all cases and RMAs.
  • Follow and help improve SOPs and Work Instructions.

Data, Reporting & Continuous Improvement
  • Maintain accurate data entry and case documentation within Arena.
  • Generate reports on case volume, turnaround time (TAT), and trends.
  • Identify recurring issues and support root cause analysis efforts.
  • Contribute to process improvements to enhance efficiency, scalability, and customer experience.
  • Support internal communication of case status and key updates.

What You'll Bring:
Core Competencies
  • A customer-focused mindset with strong problem-solving abilities.
  • Ownership and accountability for case resolution.
  • Ability to prioritize and manage workload under time constraints.
  • Cross-functional communication and collaboration.
  • Process-driven with a continuous improvement mindset.

Experience
  • 1-3 years of customer service or technical support experience.
  • Strong organizational skills with the ability to manage multiple cases simultaneously.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced, regulated environment.
  • Thorough attention to detail and accuracy in documentation.
  • Proficiency with Microsoft Office and web-based systems.

Preferred
  • Experience in medical devices, healthcare, or another regulated industry.
  • Experience with data analysis and reporting.
  • Past work supporting electromechanical devices and/or software systems.
  • Associate or Bachelor's degree in engineering, Biomedical, or related field.

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