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Technical Customer Service Representative Jobs (NOW HIRING)

Rice Lake

Technical Customer Service Rep

Rice Lake, WI · On-site

At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer ...

Etech

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Technical Customer Service Representative

San Antonio, TX · On-site

$16 - $18/hr

Technical Customer Service Representative Pay: $16.00 per hour GENERAL DESCRIPTION Provides technical customer support to ensure that all customers are satisfied with the acquired company's products ...

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How much do technical customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for technical customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is a technical customer service representative?

Technical Customer Service Representatives are professionals who assist customers with technical issues related to a company's products or services. They provide support through various channels such as phone, email, or live chat, troubleshooting problems and guiding users to solutions. In addition to solving technical problems, they may also help with product setup, answer questions about features, and escalate complex issues to higher-level support teams if necessary. Their goal is to ensure customer satisfaction by resolving issues efficiently and clearly communicating solutions.

What are the key skills and qualifications needed to thrive as a technical customer service representative?

To thrive as a Technical Customer Service Representative, you need strong problem-solving abilities, technical knowledge relevant to the company's products, and typically at least a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is commonly required. Excellent communication skills, patience, and a customer-centric attitude help you stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective collaboration with technical teams.

What are some common challenges technical customer service representatives face, and how can they effectively manage them?

Technical Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, translating technical jargon into user-friendly language, and managing high volumes of inquiries during peak times. To effectively manage these challenges, it’s important to stay up to date with product knowledge, use clear communication strategies, and leverage internal resources or escalation protocols when necessary. Building strong collaboration with product and engineering teams can also help resolve issues more efficiently and provide better support to customers.

What is the difference between Technical Customer Service Representative vs Customer Support Specialist?

AspectTechnical Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, online chatCustomer service departments, retail, online support
Industry UsageIT, tech companies, electronicsRetail, service industries, e-commerce
Common Search IntentTechnical issues, troubleshooting, product supportGeneral inquiries, account issues, service questions

The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.

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Cities with the most Technical Customer Service Representative job openings:

Who are the top companies hiring for Technical Customer Service Representative jobs?

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What states have the most Technical Customer Service Representative jobs?

States with the most job openings for Technical Customer Service Representative jobs include:

What are popular job titles related to Technical Customer Service Representative jobs?

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Technical Customer Service Representative jobs near you
Infographic showing various Technical Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.

Technical Customer Service Representative

Cleveland, OH • On-site

Stivers
See more jobs at Stiversexternal

$20/hr

Other

Posted 4 days ago

Job description


High-Energy Technical Customer Service Role - Urgently hiring in Cleveland!
Job Title: Technical Customer Service Representative
Pay: $20.00 per hour
Hours: Monday - Friday, 8:00 AM - 5:00 PM (overtime during holiday season)
Start Date: ASAP
Are you someone who enjoys solving problems, helping customers, and using your technical knowledge to make a difference? We are seeking a Technical Customer Service Representative to join a growing team in Cleveland, OH. This is an excellent opportunity to combine strong customer service skills with hands-on problem-solving in a role where no two days are exactly the same.
As a Technical Customer Service Representative, you will serve as a trusted point of contact for customers and end users who need assistance with company products. Your ability to communicate complex information in an easy-to-understand way will play an important role in creating a positive customer experience and supporting the company's commitment to quality and service.
What You'll Do
As a Technical Customer Service Representative, you will be responsible for
  • Assist customers through phone, email, web chat, and vendor support portals.
  • Diagnose technical concerns and identify appropriate solutions.
  • Document customer interactions, troubleshooting steps, and resolutions in the support system.
  • Distinguish between product defects, quality concerns, and user-related issues.
  • Provide professional technical support and guide customers through troubleshooting.
  • Educate users on product features, procedures, service manuals, and schematic diagrams.
  • Respond promptly to support requests, recommend additional solutions when appropriate, and follow up to ensure issues are resolved.
What You'll Bring
The ideal candidate for this role will have
  • Bring 1-2 years of customer service, technical support, or related experience.
  • Demonstrate proficiency with Microsoft Word, Excel, and Outlook.
  • Possess strong mechanical aptitude and communicate confidently about products and services.
  • Interpret technical documentation, product information, and schematic diagrams effectively.
  • Communicate clearly and professionally in both verbal and written interactions.
  • Work collaboratively with team members while following established procedures and direction.
  • Spanish bilingual skills and an associate degree or technical training are preferred but not required.
Why Join Us in Cleveland?
  • Opportunity to work with a company committed to employee growth and development
  • Comprehensive training provided to support your success in the role
  • Competitive hourly pay with potential for career advancement
  • Enjoy affordable health and prescription coverage with no waiting period
  • Benefits offered by the employer once hired permanently
Location & Schedule
This position is on-site in Cleveland, OH, and offers standard weekday hours from 8:00 AM to 5:00 PM.
Ready to Take the Next Step?
If you are eager to start an engaging and impactful career as a Technical Customer Service Representative in Cleveland, apply today or reach out to our recruiting team to learn more. Don't wait-we're hiring now!
#SSO
Why Start Your Career Journey with Stivers?
Stivers has been connecting talented professionals with leading companies for decades. Whether you're searching for temporary, temp-to-hire, or permanent opportunities, our team is here to help you achieve your career goals.
Learn more about:
  • Current job openings in your area
  • How Stivers supports your career success
  • Expert tips and resources for job seekers

Take the next step in your career with Stivers-apply today and let us help you find your perfect match!
Protect Yourself from Job Scams
We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.
All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.
Equal Opportunity Employer:
Stivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Stivers will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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