Sentinel Process Systems is seeking a Technical Customer Service Representative to support our growing customer base in the pharmaceutical and biotech industries. This is an exciting opportunity for ...
Sentinel Process Systems is seeking a Technical Customer Service Representative to support our growing customer base in the pharmaceutical and biotech industries. This is an exciting opportunity for ...
At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer ...
At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer ...
Technical Customer Service Representative Location: Largo, FL, US, 33773 Business Unit: Sensor, Test & Calibration The Technical Customer Service Representative (CSR) serves as the primary interface ...
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Technical Customer Service Representative Location: Largo, FL, US, 33773 Business Unit: Sensor, Test & Calibration The Technical Customer Service Representative (CSR) serves as the primary interface ...
New
Technical Customer Service Representative
Phoenix, AZ · On-site
$55K - $65K/yr
Technical Customer Service Representative Location: Phoenix, AZ, United States Date Posted:Jun 5, 2026 The American Arbitration Association is an equal opportunity employer (EEO) and considers all ...
Technical Customer Service Representative
Phoenix, AZ · On-site
$55K - $65K/yr
Technical Customer Service Representative Location: Phoenix, AZ, United States Date Posted:Jun 5, 2026 The American Arbitration Association is an equal opportunity employer (EEO) and considers all ...
Technical Customer Service Representative
Fresno, CA · On-site
$55K - $65K/yr
Technical Customer Service Representative Location: Fresno, CA, United States Date Posted:Jun 5, 2026 The American Arbitration Association is an equal opportunity employer (EEO) and considers all ...
Technical Customer Service Representative
Fresno, CA · On-site
$55K - $65K/yr
Technical Customer Service Representative Location: Fresno, CA, United States Date Posted:Jun 5, 2026 The American Arbitration Association is an equal opportunity employer (EEO) and considers all ...
Technical Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...
Technical Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...
As a Technical Customer Service Representative at RAB, you'll serve as a knowledgeable partner-helping customers navigate lighting solutions with confidence, clarity, and care. In this remote ...
As a Technical Customer Service Representative at RAB, you'll serve as a knowledgeable partner-helping customers navigate lighting solutions with confidence, clarity, and care. In this remote ...
Work in a fast-paced environment, taking incoming technical service calls from customers. * Listen ... This list does not represent all physical demands. Descriptions are representative of those that ...
Work in a fast-paced environment, taking incoming technical service calls from customers. * Listen ... This list does not represent all physical demands. Descriptions are representative of those that ...
Technical Customer Service Representative III Job Type: Hybrid (Remote/In-Office) Location: Charlotte, North Carolina 28217 Duration: 3-Month Project (Potential to Extend) Shift Timing: Mon to Fri (8 ...
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Technical Customer Service Representative III Job Type: Hybrid (Remote/In-Office) Location: Charlotte, North Carolina 28217 Duration: 3-Month Project (Potential to Extend) Shift Timing: Mon to Fri (8 ...
Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and ...
Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and ...
Technical Customer Service Representative
New Hudson, MI · On-site
$20 - $40/hr
Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and ...
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Technical Customer Service Representative
New Hudson, MI · On-site
$20 - $40/hr
Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and ...
Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and ...
Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and ...
customer service representative
Morton Grove, IL · On-site
$16 - $21.75/hr
Technical Customer Service Representative I Location: Morton Grove, IL - 60053 Duration: 6 Months Technical Customer Service Representative! This role is central to ensuring smooth customer ...
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customer service representative
Morton Grove, IL · On-site
$16 - $21.75/hr
Technical Customer Service Representative I Location: Morton Grove, IL - 60053 Duration: 6 Months Technical Customer Service Representative! This role is central to ensuring smooth customer ...
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and ...
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and ...
CUSTOMER SERVICE REPRESENTATIVE $20/hr Start Date: July 28th, 2026 Training Schedule: Tuesday ... Technical Skills : MS Office, computer skills, typing * Skills : Communication, organization, time ...
CUSTOMER SERVICE REPRESENTATIVE $20/hr Start Date: July 28th, 2026 Training Schedule: Tuesday ... Technical Skills : MS Office, computer skills, typing * Skills : Communication, organization, time ...
Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities. The Operations ...
Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities. The Operations ...
In-home therapists provide structured, family focused, strength-based, services to children/adolescents under 21 and their families both in the home and community. Use your creativity to teach skills ...
In-home therapists provide structured, family focused, strength-based, services to children/adolescents under 21 and their families both in the home and community. Use your creativity to teach skills ...
Technical Customer Service Specialist
Wauwatosa, WI · On-site
$25.50 - $34.50/hr
- As a Technical Customer Service Specialist your role will be to perform complicated technical ... Providing guidance and training to internal customer service representatives and other staff.
Technical Customer Service Specialist
Wauwatosa, WI · On-site
$25.50 - $34.50/hr
- As a Technical Customer Service Specialist your role will be to perform complicated technical ... Providing guidance and training to internal customer service representatives and other staff.
Customer Service Representative
Fenton, MO · On-site
$15.25 - $20.75/hr
Position Summary The Technical Customer Service Representative serves as a primary point of contact for customers requiring technical support and service assistance. This role is responsible for ...
Customer Service Representative
Fenton, MO · On-site
$15.25 - $20.75/hr
Position Summary The Technical Customer Service Representative serves as a primary point of contact for customers requiring technical support and service assistance. This role is responsible for ...
Technical Customer Service Specialist
$25.50 - $34.50/hr
- As a Technical Customer Service Specialist your role will be to perform complicated technical ... Providing guidance and training to internal customer service representatives and other staff.
Technical Customer Service Specialist
$25.50 - $34.50/hr
- As a Technical Customer Service Specialist your role will be to perform complicated technical ... Providing guidance and training to internal customer service representatives and other staff.
Technical Customer Service Representative information
See salary details
$11.06 - $13.07
3% of jobs
$13.07 - $15.08
10% of jobs
$16.82 is the 25th percentile. Wages below this are outliers.
$15.08 - $17.09
13% of jobs
$17.09 - $19.10
18% of jobs
The median wage is $19.84 / hr.
$19.10 - $21.11
15% of jobs
$22.96 is the 75th percentile. Wages above this are outliers.
$21.11 - $23.12
16% of jobs
$23.12 - $25.13
10% of jobs
$25.13 - $27.14
5% of jobs
$27.14 - $29.15
3% of jobs
$29.15 - $31.16
3% of jobs
$31.16 - $33.17
2% of jobs
$11
$21
$33
How much do technical customer service representative jobs pay per hour?
What is the difference between Technical Customer Service Representative vs Customer Support Specialist?
| Aspect | Technical Customer Service Representative | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service training |
| Work Environment | Call centers, technical support teams, online chat | Customer service departments, retail, online support |
| Industry Usage | IT, tech companies, electronics | Retail, service industries, e-commerce |
| Common Search Intent | Technical issues, troubleshooting, product support | General inquiries, account issues, service questions |
The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.
What are the key skills and qualifications needed to thrive as a Technical Customer Service Representative, and why are they important?
What are Technical Customer Service Representatives?
What are some common challenges Technical Customer Service Representatives face, and how can they effectively manage them?
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 7 days ago
Job description
Position Summary:
Sentinel Process Systems is seeking a Technical Customer Service Representative to support our growing customer base in the pharmaceutical and biotech industries. This is an exciting opportunity for someone with strong communication skills, technical curiosity, and a passion for helping others. You will serve as a vital link between our customers, suppliers, and technical sales team-helping to deliver application-based solutions and exceptional service.
About Sentinel:
At Sentinel, we are driven by a clear mission: to help our Pharmaceutical and Biotech customers develop and manufacture lifesaving therapies and cures for disease. Our fast-growing team makes smart decisions quickly, provides unmatched service, and invests in the growth and development of our employees.
This is a high-impact role with visibility and growth potential, supported by hands-on training, industry mentorship, and a winning culture that values people and performance.
Key Responsibilities:
- Learn our product portfolio and develop a working knowledge of their technical applications
- Provide responsive, solution-oriented service to customers and internal team members
- Generate and manage quotes and orders using our ERP system (Epicor Prophet 21)
- Support the outside sales team by preparing accurate and timely product/service quotations
- Expedite orders and manage vendor delivery timelines to meet customer expectations
- Maintain accurate and up-to-date records in our CRM system
- Follow up consistently on quotes, orders, and open issues to ensure customer satisfaction
- Help grow our business through proactive communication and value-added follow-ups
What You Bring:
- Prior experience in customer service, inside sales, or technical support
- Experience in industrial distribution, or exposure to pharma/biotech environments (preferred)
- A strong technical aptitude and a willingness to learn
- Excellent communication and multitasking skills
- A desire to join a high-performing, team-oriented culture focused on results
- Proficiency in business systems (ERP/CRM) is a plus
What Sentinel Offers:
- Competitive compensation
- Performance-based incentives
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Ongoing training and professional development
- A supportive, growth-focused work environment
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, military status, or any other characteristic protected by applicable law.