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Technical Customer Service Representative Jobs (NOW HIRING)

Rice Lake

Technical Customer Service Rep

Rice Lake, WI · On-site

At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer ...

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How much do technical customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for technical customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Technical Customer Service Representative vs Customer Support Specialist?

AspectTechnical Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, online chatCustomer service departments, retail, online support
Industry UsageIT, tech companies, electronicsRetail, service industries, e-commerce
Common Search IntentTechnical issues, troubleshooting, product supportGeneral inquiries, account issues, service questions

The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.

What are the key skills and qualifications needed to thrive as a Technical Customer Service Representative, and why are they important?

To thrive as a Technical Customer Service Representative, you need strong problem-solving abilities, technical knowledge relevant to the company's products, and typically at least a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is commonly required. Excellent communication skills, patience, and a customer-centric attitude help you stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective collaboration with technical teams.

What are Technical Customer Service Representatives?

Technical Customer Service Representatives are professionals who assist customers with technical issues related to a company's products or services. They provide support through various channels such as phone, email, or live chat, troubleshooting problems and guiding users to solutions. In addition to solving technical problems, they may also help with product setup, answer questions about features, and escalate complex issues to higher-level support teams if necessary. Their goal is to ensure customer satisfaction by resolving issues efficiently and clearly communicating solutions.

What are some common challenges Technical Customer Service Representatives face, and how can they effectively manage them?

Technical Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, translating technical jargon into user-friendly language, and managing high volumes of inquiries during peak times. To effectively manage these challenges, it’s important to stay up to date with product knowledge, use clear communication strategies, and leverage internal resources or escalation protocols when necessary. Building strong collaboration with product and engineering teams can also help resolve issues more efficiently and provide better support to customers.
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What job categories do people searching Technical Customer Service Representative jobs look for? The top searched job categories for Technical Customer Service Representative jobs are:
What are popular job titles related to Technical Customer Service Representative jobs? For Technical Customer Service Representative jobs, the most frequently searched job titles are:
Technical Customer Service Representative jobs near you
Infographic showing various Technical Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 38% Full Time, 56% Part Time, and 5% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.
Technical Customer Service Representative

Technical Customer Service Representative

The O'Connor Group

Hatboro, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

We are partnering with our client, Sentinel Process Systems, Inc., to hire for a Technical Customer Service Representative!
Position Summary:
Sentinel Process Systems is seeking a Technical Customer Service Representative to support our growing customer base in the pharmaceutical and biotech industries. This is an exciting opportunity for someone with strong communication skills, technical curiosity, and a passion for helping others. You will serve as a vital link between our customers, suppliers, and technical sales team-helping to deliver application-based solutions and exceptional service.
About Sentinel:
At Sentinel, we are driven by a clear mission: to help our Pharmaceutical and Biotech customers develop and manufacture lifesaving therapies and cures for disease. Our fast-growing team makes smart decisions quickly, provides unmatched service, and invests in the growth and development of our employees.
This is a high-impact role with visibility and growth potential, supported by hands-on training, industry mentorship, and a winning culture that values people and performance.
Key Responsibilities:
  • Learn our product portfolio and develop a working knowledge of their technical applications
  • Provide responsive, solution-oriented service to customers and internal team members
  • Generate and manage quotes and orders using our ERP system (Epicor Prophet 21)
  • Support the outside sales team by preparing accurate and timely product/service quotations
  • Expedite orders and manage vendor delivery timelines to meet customer expectations
  • Maintain accurate and up-to-date records in our CRM system
  • Follow up consistently on quotes, orders, and open issues to ensure customer satisfaction
  • Help grow our business through proactive communication and value-added follow-ups

What You Bring:
  • Prior experience in customer service, inside sales, or technical support
  • Experience in industrial distribution, or exposure to pharma/biotech environments (preferred)
  • A strong technical aptitude and a willingness to learn
  • Excellent communication and multitasking skills
  • A desire to join a high-performing, team-oriented culture focused on results
  • Proficiency in business systems (ERP/CRM) is a plus

What Sentinel Offers:
  • Competitive compensation
  • Performance-based incentives
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and company holidays
  • Ongoing training and professional development
  • A supportive, growth-focused work environment

Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, military status, or any other characteristic protected by applicable law.

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