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Technical Customer Service Representative Jobs (NOW HIRING)

System One

Technical Customer Service Representative

Crystal, MN · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Technical Customer Service Representative Location: Minneapolis, MN Type: Contract Compensation: $20-$25 Work Model: Hybrid (once training is complete) Hours: 8a - 4:30pm (37.5 hours per week ...

Solenis

TASKI Technical Customer Service Representative

Toledo, OH · On-site +1

$52K - $77K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join our team. In this role, the successful candidate will serve as a primary point of contact for ...

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Technical Customer Service Representative information

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How much do technical customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is a technical customer service representative?

Technical Customer Service Representatives are professionals who assist customers with technical issues related to a company's products or services. They provide support through various channels such as phone, email, or live chat, troubleshooting problems and guiding users to solutions. In addition to solving technical problems, they may also help with product setup, answer questions about features, and escalate complex issues to higher-level support teams if necessary. Their goal is to ensure customer satisfaction by resolving issues efficiently and clearly communicating solutions.

What are the key skills and qualifications needed to thrive as a technical customer service representative?

To thrive as a Technical Customer Service Representative, you need strong problem-solving abilities, technical knowledge relevant to the company's products, and typically at least a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is commonly required. Excellent communication skills, patience, and a customer-centric attitude help you stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective collaboration with technical teams.

What are some common challenges technical customer service representatives face, and how can they effectively manage them?

Technical Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, translating technical jargon into user-friendly language, and managing high volumes of inquiries during peak times. To effectively manage these challenges, it’s important to stay up to date with product knowledge, use clear communication strategies, and leverage internal resources or escalation protocols when necessary. Building strong collaboration with product and engineering teams can also help resolve issues more efficiently and provide better support to customers.

What is the difference between Technical Customer Service Representative vs Customer Support Specialist?

AspectTechnical Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, online chatCustomer service departments, retail, online support
Industry UsageIT, tech companies, electronicsRetail, service industries, e-commerce
Common Search IntentTechnical issues, troubleshooting, product supportGeneral inquiries, account issues, service questions

The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.

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Cities with the most Technical Customer Service Representative job openings:

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Technical Customer Service Representative jobs near you
Infographic showing various Technical Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.

Technical Customer Service Representative

Glass Family of Companies

Morton Grove, IL • On-site

$18 - $22/hr

Other

Re-posted 22 days ago

Job description

Opportunity Details
Full Time Technical Customer Service Representative
Technical Customer Service Representative
JOB-10046948
Anticipated Start Date
July 6, 2026
Location
Morton Grove, IL
Type of Employment
Contract to Hire
Employer Info
O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.
Job Summary
Th e Technical Customer Service Representative serves as the primary point of contact for customers, delivering high-quality support related to pricing, order processing, and issue resolution. This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.
Job Description
  • Receive and accurately process customer orders.
  • Verify and edit customer orders for completeness.
  • Enter orders in LN, eLogia, and ESP-REP systems.
  • Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
  • Maintain an accurate customer order database.
  • Generate inter-departmental inquiries for product availability and expedite requests.
  • Evaluate stock availability against shipping schedules.
  • Perform other duties as assigned by the Customer Service Supervisor or Manager.
  • Shift: 8a-5p or 7a-4p.
Skills Required
  • 3+ years of customer service experience in a technical product line (B2B preferred).
  • Proficiency in Microsoft Office
  • Experience in an ERP or CRM system, SAP or salesforce preferred
  • Strong customer advocacy skills.
  • Technical aptitude and solid math skills.
  • Ability to work independently and self-motivate.
  • Adaptability to a fast-paced environment.
  • Proficiency in a second language is a plus.
  • Commitment to teamwork, professionalism, and excellent customer service.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong business acumen, organizational skills, time management, and attention to detail.
Education
  • High school diploma req uired
  • Two years of college or technical schooling, or five years in a technical position.
Pay Rate
  • $18 - $22 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.

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