ZipRecruiter

Log In

1

Technical Customer Service Representative Jobs in Alabama

Disabled Veteran Solutions

$18.92/hr

Customer Service Representative - Technical Disabled Veteran Solutions (DVS) Pay: $18.92/hour Status: Full-Time Regular (36-40 hours/week) Location: Remote, must reside in PA, TX, or VA. About ...

Disabled Veteran Solutions

$18.92/hr

Customer Service Representative - Technical Disabled Veteran Solutions (DVS) Pay: $18.92/hour Status: Full-Time Regular (36-40 hours/week) Location: Remote, must reside in PA, TX, or VA. About ...

next page

Showing results 1-20

All JobsTechnical Customer Service Representative JobsTechnical Customer Service Representative Jobs in Alabama

Technical Customer Service Representative information

See Alabama salary details

$10

$19

$30

How much do technical customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical customer service representative in Alabama is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Technical Customer Service Representative vs Customer Support Specialist?

AspectTechnical Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, online chatCustomer service departments, retail, online support
Industry UsageIT, tech companies, electronicsRetail, service industries, e-commerce
Common Search IntentTechnical issues, troubleshooting, product supportGeneral inquiries, account issues, service questions

The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.

What are the key skills and qualifications needed to thrive as a technical customer service representative?

To thrive as a Technical Customer Service Representative, you need strong problem-solving abilities, technical knowledge relevant to the company's products, and typically at least a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is commonly required. Excellent communication skills, patience, and a customer-centric attitude help you stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective collaboration with technical teams.

What is a technical customer service representative?

Technical Customer Service Representatives are professionals who assist customers with technical issues related to a company's products or services. They provide support through various channels such as phone, email, or live chat, troubleshooting problems and guiding users to solutions. In addition to solving technical problems, they may also help with product setup, answer questions about features, and escalate complex issues to higher-level support teams if necessary. Their goal is to ensure customer satisfaction by resolving issues efficiently and clearly communicating solutions.

What are some common challenges technical customer service representatives face, and how can they effectively manage them?

Technical Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, translating technical jargon into user-friendly language, and managing high volumes of inquiries during peak times. To effectively manage these challenges, it’s important to stay up to date with product knowledge, use clear communication strategies, and leverage internal resources or escalation protocols when necessary. Building strong collaboration with product and engineering teams can also help resolve issues more efficiently and provide better support to customers.
What are popular job titles related to Technical Customer Service Representative jobs in Alabama? For Technical Customer Service Representative jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Technical Customer Service Representative jobs in Alabama look for? The top searched job categories for Technical Customer Service Representative jobs in Alabama are:
What are popular job titles related to Technical Customer Service Representative jobs in AL? For Technical Customer Service Representative jobs in AL, the most frequently searched job titles are:
Technical Customer Service Representative jobs near you
Infographic showing various Technical Customer Service Representative job openings in Alabama as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,874 per year, or $19.2 per hour.

Technical Customer Service Representative

Foundever

Chavies, KY

$19/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 192 frontline employees who took The Breakroom Quiz

41st of 71 rated call and contact centers

Job description

Technical Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 101 SYKES BLVD. CHAVIES, KY 41727

Job Overview

Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. 

What We're Looking For:
  • Ability to multitask in and navigate between screens efficiently while assisting customers 
  • Comfortable in a fast-paced environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background
Key Skills & Responsibilities:
  • Handle inbound customer service calls
  •  Drive customer satisfaction through voice, chat and email communication
  •  Navigate multiple systems and tools
  • Recommend product solutions for unique customer needs
Why You Should Join Us:
  • Pay: $17/hour base rate + growth opportunities up to $19/hour
  •  100% paid training
  •  Dedicated time to skill development 
  •  Benefits including medical, dental, life, and vision insurance
  •  Employee Assistance Program (EAP)
  •  401k retirement plan with company match
  •  Employee discounts
  •  Referral bonuses
  •  Internal Mobility (84% of our managers are promoted within)
About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.    

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

What Foundever employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply