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Technical Customer Service Representative Jobs in Alabama

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

Pldi

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

We are seeking a Customer Service Representative to join our team! You will be responsible for ... technical issues. Responsibilities: * Handle customer inquiries and complaints * Provide ...

Pldi

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

We are seeking a Customer Service Representative to join our team! You will be responsible for ... technical issues. Responsibilities: * Handle customer inquiries and complaints * Provide ...

Q5 Connections

Customer Service Representative

Anniston, AL · On-site

$14.25 - $19.25/hr

Customer Service Representative Anniston, AL, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

Pldi

Customer Service Representative

Birmingham, AL

$15 - $20.50/hr

We are seeking a Customer Service Representative to join our team. You will be responsible for ... customers by providing product and service information and resolving technical issues.

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

The qualified Customer Service Representative will complete a 12 to 18 month training program at which time the candidate will be ready to advance. During the training process, the employee will be ...

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All JobsTechnical Customer Service Representative JobsTechnical Customer Service Representative Jobs in Alabama

Technical Customer Service Representative information

See Alabama salary details

$10

$19

$30

How much do technical customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical customer service representative in Alabama is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Technical Customer Service Representative vs Customer Support Specialist?

AspectTechnical Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, online chatCustomer service departments, retail, online support
Industry UsageIT, tech companies, electronicsRetail, service industries, e-commerce
Common Search IntentTechnical issues, troubleshooting, product supportGeneral inquiries, account issues, service questions

The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.

What are the key skills and qualifications needed to thrive as a technical customer service representative?

To thrive as a Technical Customer Service Representative, you need strong problem-solving abilities, technical knowledge relevant to the company's products, and typically at least a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is commonly required. Excellent communication skills, patience, and a customer-centric attitude help you stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective collaboration with technical teams.

What is a technical customer service representative?

Technical Customer Service Representatives are professionals who assist customers with technical issues related to a company's products or services. They provide support through various channels such as phone, email, or live chat, troubleshooting problems and guiding users to solutions. In addition to solving technical problems, they may also help with product setup, answer questions about features, and escalate complex issues to higher-level support teams if necessary. Their goal is to ensure customer satisfaction by resolving issues efficiently and clearly communicating solutions.

What are some common challenges technical customer service representatives face, and how can they effectively manage them?

Technical Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, translating technical jargon into user-friendly language, and managing high volumes of inquiries during peak times. To effectively manage these challenges, it’s important to stay up to date with product knowledge, use clear communication strategies, and leverage internal resources or escalation protocols when necessary. Building strong collaboration with product and engineering teams can also help resolve issues more efficiently and provide better support to customers.
What are popular job titles related to Technical Customer Service Representative jobs in Alabama? For Technical Customer Service Representative jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Technical Customer Service Representative jobs in Alabama look for? The top searched job categories for Technical Customer Service Representative jobs in Alabama are:
What are popular job titles related to Technical Customer Service Representative jobs in AL? For Technical Customer Service Representative jobs in AL, the most frequently searched job titles are:
Technical Customer Service Representative jobs near you
Infographic showing various Technical Customer Service Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,874 per year, or $19.2 per hour.

CSR Customer Service Representative

Gas Express LLC

Montgomery, AL • On-site

$13.50 - $18.25/hr

Full-time

Re-posted 6 days ago

Job description

Description:

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.

Essential Sales Duties and Responsibilities

  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR’s.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to’s.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.
Requirements:

Minimum Qualifications and Prerequisites

  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.