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Technical Support Representative Jobs (NOW HIRING)

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

LHH US

Technical Support Rep

Rochelle Park, NJ · On-site

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

We Vote

Technical Support Rep

Oakland, CA · On-site +1

For more information, view The Role of the Technical Support Representative Within WeVote, we support our candidates as users of our platform. Timeliness in response is important to their user ...

LHH US

Technical Support Rep

Rochelle Park, NJ

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

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How much do technical support representative jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the role of a technical support representative?

A technical support representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions clearly, often using troubleshooting tools and knowledge bases, and may document interactions for future reference. Strong communication skills and technical knowledge are essential for this role.

What Does a Technical Support Representative Do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by Technical Support Representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What job makes $10,000 a month without a degree?

A Technical Support Representative typically does not earn $10,000 a month without specialized skills or experience; high earnings in this role are uncommon. However, some sales, freelance consulting, or tech-related roles such as software developers or cybersecurity specialists can reach or exceed this income level with relevant skills, certifications, and experience. These positions often require technical knowledge, problem-solving abilities, and sometimes self-employment or contract work.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support representatives. Tech support roles still require human skills for complex problem-solving, customer interaction, and troubleshooting that AI cannot perform independently.

What does a technical service representative do?

A Technical Support Representative assists customers by diagnosing and resolving technical issues related to products or services. They often use troubleshooting tools, communicate solutions clearly, and may document interactions in support systems. Strong communication skills and technical knowledge are essential for this role.

What are the key skills and qualifications needed to thrive as a Technical Support Representative, and why are they important?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are Technical Support Representatives?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
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Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

EBSCO

On-site, Remote

$37K - $52K/yr

Full-time

Posted 6 days ago

Job description

 EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.Your Opportunity

The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate.

This remote position is U.S.-based only (excluding U.S. territories)

What You'll Do
  • Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers, and partners
  • Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction
  • Provide first-line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction
  • Answer customer questions and inquiries across the entire suite of EBSCO products
  • Perform problem determination/problem source identification to understand the root cause of a customer's issue
  • Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution
  • Instruct clients with an explanation of product features, installation, configuration, and deployment of product upgrades, both verbally and in writing
  • Communicate action plans to the client or EBSCO representative as appropriate
  • Troubleshoot and resolve specific product-related issues while maximizing customer satisfaction
  • Conduct independent research in order to find solutions to customer problems
  • Contributes to department attainment of organizational objectives and high client satisfaction

Your Team Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS.

About You
  • 2 Years of experience in an application support or software support role
  • Proven experience supporting enterprise or customer-facing applications
  • Must have excellent communication skills, with the ability to translate technical issues into user-friendly language
  • Experience working with issue tracking/ticketing systems

What sets you apart

  • Strong working knowledge of MS Office Suite
  • Strong organization skills a must
  • Ability to work well in a team environment
  • BA/BS degree or equivalent practical experience in Customer Support or call center environment
  • Bi-lingual (Spanish)
Pay RangeUSD $37,055.00 - USD $52,935.00 /Yr.Employment Type: FULL_TIME

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