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Technical Support Representative Jobs (NOW HIRING)

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in ...

Goodwill of Southern Nevada

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Technical Support Representative

Las Vegas, NV · On-site

$18.05/hr

Technical Support Representatives are responsible for communicating and coordinating with vendors as needed. Technical Support Representatives also provide guidance, training, and assistance to users ...

We Vote

Technical Support Rep

Oakland, CA · On-site +1

For more information, view The Role of the Technical Support Representative Within WeVote, we support our candidates as users of our platform. Timeliness in response is important to their user ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

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Technical Support Representative information

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How much do technical support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level positions typically start lower, while experienced reps with specialized skills or certifications can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
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Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Marvel Refrigeration

Greenville, MI • On-site

Full-time

Life, Retirement, PTO

Posted 21 days ago

Job description

Job Type
Full-time
Description
Now Hiring
Technical Support Representative
Location: Greenville, Michigan
Reports to: Technical Support Supervisor
Salary: Negotiable (Non-Exempt)
Composition Brands, renowned leaders in premium appliances, is seeking a customer-focused and technically skilled Customer Service Technical Support Representative to join our growing team. This role is essential in delivering exceptional support to customers by providing expert technical assistance, resolving product-related inquiries, and ensuring a best-in-class customer experience that reflects the quality of our premium refrigeration brands.
As a Customer Service Technical Support Representative, you will serve as a trusted resource for customers, distributors, service partners, and internal teams by troubleshooting technical issues, answering product and warranty questions, and providing timely, accurate solutions. You will collaborate closely with engineering, quality, manufacturing, and customer service teams to identify root causes, resolve concerns efficiently, and support continuous product improvement. Through your technical expertise, problem-solving abilities, and commitment to outstanding customer service, you will help strengthen customer satisfaction and uphold the reputation of our innovative brands, including U-Line, Marvel, Viking Refrigeration, and Lynx.
Perks you can expect from us:
  • A competitive benefits package including 401(k) matching
  • Company provided life insurance, short and long-term disability insurance
  • Paid time off at start
  • Paid holidays
  • Tuition reimbursement
  • Employee referral program.

Expected Hours of Work:
This is a full-time position. General hours are Monday through Friday, between 8:00a.m. -7:30 p.m. EST, plus overtime when required.
Position Overview:
The Technical Support Representative provides expert technical assistance to authorized service providers, consumers, and internal departments regarding Viking, AGA, and Lynx residential appliances. This position serves as a key technical resource, helping diagnose and resolve product issues while delivering exceptional customer support and ensuring accurate documentation of all service-related activities.
Responsibilities:
  • Provide technical support to field service technicians via phone and email regarding installation, troubleshooting, diagnosis, and repair procedures.
  • Assist consumers with technical inquiries and product-related concerns through phone and email communication.
  • Accurately document technical support interactions, troubleshooting steps, and resolutions within company databases and service management systems.
  • Collaborate closely with Customer Support, Engineering, Sales, Regional Service Managers (RSMs),Parts, and other internal departments to resolve technical issues.
  • Monitor and manage Technical Support and Parts Department email inboxes daily to ensure timely responses and follow-up.
  • Review and code labor claims assigned to specific territories and regions in accordance with company policies.
  • Maintain current knowledge of Viking, AGA, and Lynx products, technical bulletins, service procedures, and product updates.
  • Identify recurring product issues and communicate findings to management and engineering teams.
  • Support training initiatives and assist with special projects as assigned.
  • Demonstrate reliability through consistent attendance, punctuality, and professionalism.
  • Maintain a positive attitude and willingness to assume additional responsibilities as business needs evolve.
  • Contribute to a team-oriented environment focused on providing industry-leading technical support.
  • Performs other related duties as assigned.

Requirements
Qualifications:
  • Minimum of 5-10 years of experience in appliance repair, technical service, technical support, or a related technical field.
  • Strong working knowledge of gas, electrical, refrigeration, and appliance systems.
  • Viking, AGA, and Lynx product experience preferred.
  • Proven ability to diagnose and resolve complex technical issues.
  • Ability to read and interpret wiring diagrams, schematics, service manuals, and technical documentation.
  • Previous experience in technical support, field service, technical training, or customer service is preferred.
  • Technical education, certification, or vocational training preferred.
  • Excellent verbal, written, and interpersonal communication skills.
  • Proficiency with Microsoft Outlook, Microsoft Office applications, and computer-based service management systems.
  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Self-motivated team player with initiative, professionalism, and a commitment to continuous learning and development.

Other Requirements:
  • Technical Troubleshooting
  • Customer Service Excellence
  • Problem Solving and Critical Thinking
  • Communication Skills
  • Team Collaboration
  • Time Management
  • Attention to Detail
  • Adaptability and Continuous Improvement

Working Conditions:
  • Office based.
  • 8-hour shifts
  • Monday- Friday

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