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Technical Support Representative Jobs in Delaware

J & J Staffing Resources

DE · On-site

$15.50 - $21/hr

Customer Support Representative Location: New Castle, Delaware (Onsite with potential to become ... Office, Skilled Industrial, Technical/IT, Healthcare, Legal, Accounting & Finance, Academic ...

New

Ecolab

Technical Sales Representative

New Castle, DE · On-site

$103K - $154K/yr

Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading ... Provide technical support to customers; identifying and resolving customer challenges, escalating ...

Ecolab

Technical Sales Representative

New Castle, DE

$103K - $154K/yr

Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to joinits industryleading ... Provide technical support to customers;identifyingand resolving customer challenges, escalating ...

Owens Community College

$33K - $41K/yr

Applicant Pool for Adjunct Faculty, Technical Theater Support Assists the Technical Director with larger tasks that require more than one person and acts as a backup for the Technical Director during ...

LifeStance Health

IT Field Support Technician

Newark, DE · On-site

$25 - $28/hr

Provide first- and second-level technical support to users via phone, email, chat, and in-person ... The physical demands described here are representative of those that must be met by an employee to ...

Felder Group USA

Field Service Engineer

New Castle, DE · On-site

$25/hr

Provide technical support via phone, email, and video * Support machine demonstrations with sales representatives * Assist with showroom and warehouse setup, machine preparation, and equipment ...

Felder Group USA

Field Service Engineer

New Castle, DE · On-site

$25/hr

Provide technical support via phone, email, and video * Support machine demonstrations with sales representatives * Assist with showroom and warehouse setup, machine preparation, and equipment ...

EnerSys

Field Service Representative

Hockessin, DE

$85K - $128K/yr

Work with the Sales / Business Development team to provide customers technical field support ... Represent Rebel in a professional manner ensuring the proper use of our products. * Support ...

ALOFT AeroArchitects

Technical Trainer

Georgetown, DE · On-site

$30 - $40/hr

Provide individual support to trainees, answering questions, addressing concerns, and guiding them ... The requirements listed below are representative of the minimum knowledge, skill, and/or ability ...

DCO Energy, LLC

Be Seen First

Operations and Maintenance Manager

Smyrna, DE · On-site

$110K - $120K/yr

... contracts, technical support service representatives, and continuing service agreements for assigned facilities. Ø Monitor and provide technical assistance with maintenance and operational ...

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All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Delaware

Technical Support Representative information

See Delaware salary details

$12

$21

$31

How much do technical support representative jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for technical support representative in Delaware is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the role of a technical support representative?

A technical support representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions clearly, often using troubleshooting tools and knowledge bases, and may document interactions for future reference. Strong communication skills and technical knowledge are essential for this role.

What Does a Technical Support Representative Do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by Technical Support Representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

Is IT hard to get a tech support job?

Getting a technical support representative position can vary in difficulty depending on the required skills and experience. Entry-level roles often require basic knowledge of computer systems, troubleshooting, and customer service, while more advanced positions may need certifications like CompTIA A+ or relevant technical expertise. Building relevant skills and gaining certifications can improve job prospects in this field.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support representatives. Tech support roles still require human skills such as troubleshooting complex issues, customer communication, and problem-solving, making AI a tool to augment rather than replace the job. Support representatives often use AI-powered tools to improve efficiency and focus on more complex tasks.

What does a technical service rep do?

A Technical Support Representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions via phone, email, or chat, often using troubleshooting tools and technical knowledge to ensure customer satisfaction and proper product functioning.

What are the key skills and qualifications needed to thrive as a Technical Support Representative, and why are they important?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are Technical Support Representatives?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
More about Technical Support Representative jobs
What are popular job titles related to Technical Support Representative jobs in Delaware? For Technical Support Representative jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Technical Support Representative jobs in Delaware look for? The top searched job categories for Technical Support Representative jobs in Delaware are:
What are popular job titles related to Technical Support Representative jobs in DE? For Technical Support Representative jobs in DE, the most frequently searched job titles are:
Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Delaware as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,983 per year, or $21.1 per hour.

Customer Support Representative

J & J Staffing Resources

DE • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

Customer Support Representative

Location: New Castle, Delaware (Onsite with potential to become Hybrid)

Department: Customer Support

Pay Range: $20-$25 Based on Experience

Duration: 6 month assignment with potential opportunity for permanent placement after assignment successfully completed based on performance and business needs.


Position Overview Our client in New Castle, DE is seeking a customer-focused and detail-oriented Customer Support Representative to join their team. This position plays a vital role in delivering an exceptional customer experience by managing the complete order lifecycle—from quotation through invoicing—while serving as the primary point of contact for customer inquiries, returns, warranty requests, and order status updates. The ideal candidate will possess strong communication skills, excellent attention to detail, and a proactive approach to problem-solving.


Key Responsibilities

  • Manage the complete order process, including quotations, order entry, order tracking, invoicing, returns, warranty claims, and product availability inquiries.
  • Respond to customer inquiries via phone, email, fax, and web channels in a timely, professional, and courteous manner.
  • Serve as the primary liaison between customers and internal departments to ensure efficient communication and issue resolution.
  • Maintain accurate customer and contact records within CRM systems and document all customer interactions.
  • Support Sales Representatives and Service Engineers by preparing quotations and responding to product and service-related inquiries.
  • Build and maintain positive customer relationships through professionalism, integrity, empathy, and responsiveness.
  • Collaborate with Sales, Service, Finance, and Warehouse Operations to provide seamless customer support.
  • Identify opportunities for process improvements and support special projects as assigned.


Desired Skills & Qualifications

  • High school diploma or equivalent required.
  • Minimum of two (2) years of customer service, order management, inside sales support, or related experience.
  • Experience using CRM systems.
  • Working knowledge of SAP or similar ERP software required.
  • Excellent verbal, written, and telephone communication skills.
  • Strong customer service skills with the ability to build trust and maintain positive customer relationships.
  • Exceptional organizational, multitasking, and time management skills with high attention to detail.
  • Strong problem-solving abilities and the capacity to prioritize and resolve customer concerns efficiently.
  • Ability to work collaboratively within cross-functional teams.
  • Positive attitude with a strong sense of ownership, accountability, and professionalism.
  • Adaptability and flexibility in a fast-paced environment with changing priorities.


Why Join J & J?

J & J is a veteran founded and owned company honored by Forbes as one of the nation’s Best Professional Recruiting Firms. Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. J & J works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits. Stay on top of every opportunity - whenever you choose - even on the go. Download J & J’s Buzz app and get 1-tap apply, notifications of AI-matched jobs, and much more. Get Started at: www.JJStaff.com. We Specialize in: Office, Skilled Industrial, Technical/IT, Healthcare, Legal, Accounting & Finance, Academic, Pharmaceutical, & Professional. Benefits: J & J offers weekly pay, Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a Referral Bonus.

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