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Email Chat Support Jobs in Delaware (NOW HIRING)

Conrep Inc.

Customer Support Specialist

Middletown, DE

$17 - $22.75/hr

We are seeking a proactive and customer-oriented Customer Support Specialist to support clients using the Conrep Recruitment Management Platform. The ideal candidate will assist customers with

Apexon

Helpdesk Support

New Castle, DE

$19.50 - $26.25/hr

Company Description Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Company Description Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Role: Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH / Remote Job Duties: * Troubleshoot production incidents in Genesys Voice(Inbound/Outbound),

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Role: Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Description: Job Duties: * Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

H&R Block

Block Advisor Tax Advisor

Wilmington, DE · On-site

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We

Four Seasons

$26.79 - $28.29/hr

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be

Datavant

Customer Experience Representative I

Dover, DE · On-site

$17.78 - $22.74/hr

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Delaware

Email Chat Support information

See Delaware salary details

$14

$26

$44

How much do email chat support jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for email chat support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Delaware? The most popular types of Email Chat Support jobs in Delaware are:
What are popular job titles related to Email Chat Support jobs in Delaware? For Email Chat Support jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Delaware look for? The top searched job categories for Email Chat Support jobs in Delaware are:
Email Chat Support jobs near you
Customer Support Specialist

Customer Support Specialist

Conrep Inc.

Middletown, DE

$17 - $22.75/hr

Full-time

Posted 27 days ago

Job description

We are seeking a proactive and customer-oriented Customer Support Specialist to support clients using the Conrep Recruitment Management Platform. The ideal candidate will assist customers with platform navigation, troubleshoot technical issues, and ensure a smooth user experience across Conrep modules including ATS, CRM, Bench Management, and Job Distribution.

This role requires strong communication skills, problem-solving abilities, and the ability to work closely with product and technical teams to resolve issues quickly while maintaining high customer satisfaction.

Key Responsibilities:
  • Provide product and technical support to customers using the Conrep platform.
  • Assist users with ATS workflows, job postings, resume parsing, and candidate management.
  • Troubleshoot issues related to job board integrations (LinkedIn, Indeed, ZipRecruiter, Dice, etc.).
  • Respond to customer queries through email, chat, and support tickets in a timely manner.
  • Guide clients on best practices for recruitment workflows and system usage.
  • Work closely with the engineering and product teams to escalate and resolve complex issues.
  • Document issues, resolutions, and maintain knowledge base articles.
  • Conduct product onboarding sessions and user training when required.
  • Ensure high levels of customer satisfaction and retention.

Qualifications:
  • Bachelors Degree in Information Technology, Computer Science, Business, or related field.
  • 24 years of experience in customer support, technical support, or SaaS product support.
  • Experience with ATS platforms, recruitment software, or HR technology is highly preferred.
  • Strong written and verbal communication skills in English.