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Email Chat Support Jobs in Delaware (NOW HIRING)

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Providing technical support to users, troubleshooting issues, and offering guidance on computer ... various channels like phone, email, chat, or in person. * Help desk staff also document ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Providing technical support to users, troubleshooting issues, and offering guidance on computer ... various channels like phone, email, chat, or in person. * Help desk staff also document ...

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on ... Look for process improvements in the support process and raise process improvement proposals.

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on ... Look for process improvements in the support process and raise process improvement proposals.

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Delaware

Email Chat Support information

See Delaware salary details

$14

$26

$44

How much do email chat support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for email chat support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Delaware?

The most popular types of Email Chat Support jobs in Delaware are:

What are popular job titles related to Email Chat Support jobs in Delaware?

For Email Chat Support jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Delaware look for?

The top searched job categories for Email Chat Support jobs in Delaware are:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $54,226 per year, or $26.1 per hour.

Information Technology Support Technician

Syntricate Technologies

Wilmington, DE • On-site

$20.75 - $28.50/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary:
Syntricate Technologies is seeking an Information Technology Support Technician to provide customer support and ensure a seamless experience. The role involves engaging with customers, troubleshooting issues, and maintaining IT infrastructure and applications.
Responsibilities:
• Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
• Provides end user support for installation of manufacturing applications.
• Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
• Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
• Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
• Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
• Work with vendors involving business specific applications to manage and implement within the environment.
• Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed.
• Define and document support processes.
• Communicate with stakeholders so that expectations of problem resolution as set early and often.
• Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
• Perform root cause analysis to prevent repeat issues.
• Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
Qualifications:
Required:
• Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
• Provides end user support for installation of manufacturing applications.
• Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
• Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
• Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions.
• Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones.
• Work with vendors involving business specific applications to manage and implement within the environment.
• Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed.
• Define and document support processes.
• Communicate with stakeholders so that expectations of problem resolution as set early and often.
• Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
• Perform root cause analysis to prevent repeat issues.
• Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
• Understands key components of DuPont network, servers, PCs and other devices and can integrate systems to create business solutions.
• End user support and customer service experience.
• Experience with Windows 7, Windows 10 deployment and troubleshooting.
• Printers, Scanners, Label Printers.
• Office 2016, Office 365, SharePoint.
• Manage requests and incidents in a service desk portal.
• Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting.
• Experience with Server and desktop integrated applications.
• Competencies: Windows Servers.
• Experience (Years): 2-4.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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