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Customer Support Agent information

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How much do customer support agent jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer support agent in Delaware is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

How do I become a customer support agent?

To become a customer support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with support tools like CRM software, and the ability to handle inquiries professionally are also important. Some roles may require specific certifications or training programs.

What is the work of a customer support agent?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the most commonly searched types of Customer Support Agent jobs in Delaware?

The most popular types of Customer Support Agent jobs in Delaware are:

What are popular job titles related to Customer Support Agent jobs in Delaware?

For Customer Support Agent jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Customer Support Agent jobs in Delaware look for?

The top searched job categories for Customer Support Agent jobs in Delaware are:

What are popular job titles related to Customer Support Agent jobs in DE?

For Customer Support Agent jobs in DE, the most frequently searched job titles are:

Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $45,063 per year, or $21.7 per hour.

Manager, Entrepreneurial Agent Sales

Wilmington, DE • On-site

AAA Club Alliance, Inc.
Personal Services • 1 - 5K employees

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

252nd of 312 rated insurance

People enjoy working here

Good employer

Recommended by parents

Learn more about AAA Club Alliance, Inc.external

$81K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Make an Impact
We're looking for a dynamic sales leader who is passionate about developing people, driving business growth, and building strong relationships. In this role, you'll lead a team of entrepreneurial insurance agents and support staff, helping them grow their businesses while delivering exceptional results for our customers and organization.
You'll serve as a coach, mentor, and strategic partner, providing guidance on sales execution, professional development, and market growth initiatives across your assigned territory.
What You'll Do
Lead and Develop Talent
  • Recruit, onboard, coach, and develop entrepreneurial insurance agents and agency staff.
  • Provide ongoing performance feedback, productivity coaching, and professional development opportunities.
  • Support agent success through training in sales, prospecting, networking, marketing, and insurance industry best practices.
  • Partner with operations teams to ensure agents have access to the tools, systems, and carrier resources needed to succeed.

Drive Sales Growth
  • Develop and execute market-specific sales strategies that support revenue growth and business objectives.
  • Guide agents and staff on sales planning, pipeline management, and business development activities.
  • Identify opportunities to improve sales effectiveness and implement process enhancements.
  • Monitor market trends, business performance, and sales metrics to drive informed decision-making.

Build Strong Relationships
  • Establish and maintain productive relationships with insurance carrier partners within assigned markets.
  • Stay informed on competitor activity, industry trends, and emerging market opportunities.
  • Collaborate with senior leadership to align field execution with key business priorities.
  • Serve as a trusted resource and partner for colleagues across business lines.

Analyze and Improve Performance
  • Leverage data and analytics to evaluate sales results and identify opportunities for improvement.
  • Prepare and communicate regular reports on sales performance against goals.
  • Develop and implement quality and performance measurement tools to support agent success.
  • Proactively identify business challenges and recommend solutions that improve outcomes.

Represent the Organization
  • Act as a visible ambassador for the Entrepreneurial Agent Program within the local business and professional community.
  • Build and maintain a network of prospective agent candidates for future growth opportunities.
  • Participate in special projects and initiatives that support organizational objectives.

What You'll Bring
  • Bachelor's degree or equivalent combination of education and experience.
  • 7-10 years of experience in Property & Casualty insurance sales.
  • 3-5 years of leadership or people management experience, including coaching and developing sales professionals.
  • Active Property & Casualty and Life & Health insurance licenses in your resident state.
  • Strong relationship-building, communication, and leadership skills.
  • Experience using data and performance metrics to drive business decisions and achieve results.
  • Passion for developing talent and helping others succeed.

Why You'll Love This Role
  • Opportunity to lead and develop a high-performing team of entrepreneurial professionals.
  • Meaningful influence on market growth and business strategy.
  • Collaborative environment with strong leadership support.
  • Ability to build relationships across the insurance industry and make a visible impact in your market.

What We Can Offer You
  • The base compensation for this position is $81,047 to $120,494/year. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
  • This role will travel within the assigned market 3 days per week
  • This position is work from home but candidates must reside in Oklahoma City or Tulsa

Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Insurance

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