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Customer Support Agent Jobs in Delaware (NOW HIRING)

Conrep Inc.

Customer Support Specialist

Middletown, DE · On-site

$17 - $22.75/hr

We are seeking a proactive and customer-oriented Customer Support Specialist to support clients using the Conrep Recruitment Management Platform. The ideal candidate will assist customers with ...

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All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Delaware

Customer Support Agent information

See Delaware salary details

$11

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$31

How much do customer support agent jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for customer support agent in Delaware is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Agent, and why are they important?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What is the work of a customer support agent?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

What does a Customer Support Agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

What jobs pay 4000 a week without a degree?

Customer Support Agent roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most roles offering such high weekly earnings require extensive experience, certifications, or entrepreneurial effort.

What are some common challenges faced by Customer Support Agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.

What does a customer service agent do?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

How can I make 2000 a week working from home?

A Customer Support Agent can potentially earn $2000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized tools or certifications. Achieving this income level may involve handling high call volumes, working flexible hours, or taking on additional shifts or roles within customer support teams.
What are popular job titles related to Customer Support Agent jobs in Delaware? For Customer Support Agent jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Support Agent jobs in Delaware look for? The top searched job categories for Customer Support Agent jobs in Delaware are:
What are popular job titles related to Customer Support Agent jobs in DE? For Customer Support Agent jobs in DE, the most frequently searched job titles are:
Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Delaware as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $45,063 per year, or $21.7 per hour.

Consumer Support Unit - Consumer Support Agent

pcaltd

Wilmington, DE • On-site

$18.25 - $24.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

General Description: 
Phillips & Cohen Associates, Ltd., the global leader in deceased account management with operations in the United States, United Kingdom, Canada, Ireland, Spain, Portugal, Germany, Australia and New Zealand, seeks a Consumer Support Agent for its Wilmington, DE office. Reporting to the Consumer Support Unit Manager, the incumbent will be responsible for receiving, handling and reporting consumer requests, queries and special-handling situations.

Responsibilities: 
•    Receive and action phone calls from consumers that require a level of special account handling.
•    Function as the over-the-phone point of contact for consumers and/or their representatives to address matters pertaining to fraud, balance disputes, validation and substantiation requests, requests for SCRA-relief.
•    Review work queue and timely processing of written consumer correspondence related to fraud, balance disputes, identity theft, validation & statement requests, reward-point inquiries, and requests for hardship or SCRA-relief
•    Evaluate complex consumer and account circumstance and apply appropriate judgment-based decisions.
•    Access client portals to obtain and deliver account-related documentation, including customer agreements, billing statements and payment histories.
•    Investigate and resolve consumer queries in accordance with PCA and client SLA protocols.
•    Represent PCA and its clients in a consumer-centric and brand-conscious manner.

Qualifications:
•    High School Diploma or equivalent required; college education preferred.
•    Two or more (2+) years Administrative or Customer Service experience required.
•    Previous experience within a third-party collection agency, particularly in a capacity that has required in-depth exposure and understanding of client standards and expectations is required.
•    Experience with MS Office products (primarily Word & Excel) and web-based applications. 
•    Excellent verbal communication skills; the ability to establish trust and credibility.
•    Flexible and able to prioritize workload accordingly to challenging deadlines.
•    Ability to work well in a fast-paced and highly regulated environment where attention to detail truly matters.
•    Ability to receive and apply constructive, balanced feedback. 
•    Multi-lingual fluency a plus.

*Key attributes; Commitment; Multi-task; Professional; Responsible Compliance; Compassionate; Innovation; Charisma, Confidence, Self-Starter, Leadership, Negotiation, Creativity, Independence, Motivation, Appreciation of Diverse Backgrounds/Experiences; Communication; Listen; Resolve; Fulfill; Investigate; Contracts; Billing Statements; Hardship; Fair; Equitable; Active Listening;

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability
  • Ability to commute/relocate:

Wilmington, DE 19801: Reliably commute or planning to relocate before starting work (Required)


Experience:

  • Call center: 2 years (Preferred)
  • Customer service: 2 years (Preferred)
  • Third Party Collection: 2 years (Preferred

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