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Online Chat Support Jobs in Delaware (NOW HIRING)

Business Development Manager

Wilmington, DE ยท On-site

$120 - $160/hr

Line manager interview - This online chat explores the role in more detail through scenario-based ... Providing market intelligence and customer feedback to support product development ...

Retail Sales Specialist - Cameras

Wilmington, DE ยท On-site

$33K - $38K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Retail Sales Specialist - Cameras

Wilmington, DE ยท On-site

$33K - $38K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Helpdesk Support

New Castle, DE ยท On-site

$19.50 - $26.25/hr

Providing technical support to users, troubleshooting issues, and offering guidance on computer ... chat, or in person. * Help desk staff also document interactions, escalate complex issues, and ...

Helpdesk Support

New Castle, DE ยท On-site

$19.50 - $26.25/hr

Providing technical support to users, troubleshooting issues, and offering guidance on computer ... chat, or in person. * Help desk staff also document interactions, escalate complex issues, and ...

Position Opening - Direct Support Professional (Support Specialist) Location - 22317 DuPont Blvd, Georgetown, DE 19947 Have you always wanted to make a difference in the lives of others? Have you ...

Open accounts through online applications as needed. * Promptly scan and upload all member related ... support risk-informed decisions and remain diligent in identifying emerging risks that could ...

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Online Chat Support information

See Delaware salary details

$14

$26

$44

How much do online chat support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online chat support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Delaware?

The most popular types of Chat Support jobs in Delaware are:

What are popular job titles related to Online Chat Support jobs in Delaware?

For Online Chat Support jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Delaware look for?

The top searched job categories for Online Chat Support jobs in Delaware are:

What cities in Delaware are hiring for Online Chat Support jobs?

Cities in Delaware with the most Online Chat Support job openings:

Infographic showing various Online Chat Support job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $54,226 per year, or $26.1 per hour.

Business Development Manager

Cyted

Wilmington, DE โ€ข On-site

$120 - $160/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Key responsibilities

  • Create and grow Cyted's commercial presence across Southeast territory by engaging with health systems, IDNs, academic medical centres, and gastroenterology providers.

  • Build and maintain relationships with clinical, operational, and executive stakeholders to understand their challenges and demonstrate how Cyted's diagnostic solutions can improve patient access and care pathways.

  • Identify opportunities, support customer adoption, and support ongoing expansion through in-person engagement and building long-term partnerships.


Job description

About Us

Weโ€™reCyted - a pioneering gastrointestinal health diagnostics company enabling more patients early access and detection for esophageal cancer and Barrettโ€™s esophagus. Our technology brings a minimally invasive diagnostic approach to market - ourEndoSign test combines a swallowable pill-like device with advanced biomarkers and analytics to help detect disease earlier and faster. What started as an idea between a health-tech entrepreneur and leading clinical scientists at Cambridge University has quickly grown into an international company operating across the UK and US, backed by investors such as EQT Life Sciences and a $44M Series B investment. But we still work like a startup - because we are one. Things move quickly here and we build as we go. Some days youโ€™ll be solving problems first of their kind with innovative approaches. Other days youโ€™ll just need to roll your sleeves up and get things done. Thatโ€™s the reality of building a company thatโ€™s growing fast and trying to genuinely change patient outcomes. Weโ€™re a small, highly collaborative team, which means your work matters. We have the trust and belief from our investors so you wonโ€™t disappear into layers of hierarchy or spend months waiting for decisions. If you have a good idea, we want to hear it, regardless of your role or title. We like people who are curious, adaptable, thoughtful, and always willing to learn and improve. This isnโ€™t a polished corporate environment where everything already exists. Weโ€™re building processes, teams, products and ways of working in real time. Every day is different. If the idea of helping build something ambitious from the ground up excites you - and you want your work to have a real-world impact on peopleโ€™s lives - weโ€™d love to hear from you. Our recruitment process runs through four stages and we interview on a rolling basis. Each stage has its own purpose.

  • Initial conversation โ€“ Run by Maddie from our People team, this is a relaxed online chat so we can learn more about you and your background, and so you can learn more about us too.
  • Line manager interview โ€“ This online chat explores the role in more detail through scenario-based and role-specific questions to see how you would bring your skills and knowledge into Cyted.
  • Team interview & assessment โ€“ To meet the wider team and see how we work inโ€‘person, we like to involve a panel of team members to listen to your ideas in either a presentation or assessment format.
  • Final Interview โ€“ Marcel, our CEO, still speaks to every new potential employee. In this online meeting, you will get to discuss your goals and explore how they align with the companyโ€™s history and future vision.
Role Summary

As a Business Development Manager, you will be responsible for creating and growing Cyted's commercial presence across Southeast territory, helping health systems adopt an innovative diagnostic solution that enables earlier cancer detection and improves patient care. You'll own the emergence and success of your territory, creating new opportunities, building lasting relationships and supporting customers from their first interaction through implementation, adoption and ongoing expansion. Working with health systems, integrated delivery networks (IDNs), academic medical centres and gastroenterology providers, you'll engage clinical, operational and executive stakeholders to understand their challenges and demonstrate how Cyted can help improve patient access and redesign care pathways. This is a highly autonomous, fieldโ€‘based role. Success comes from being out and in the middle of the market - meeting customers, building networks, identifying opportunities and turning relationships into longโ€‘term partnerships. You'll spend your time dedicated to customers, diving into and winning their time inโ€‘person, becoming a trusted partner within your territory while consistently delivering commercial growth. As Cyted continues to expand across the US, you'll work closely with Clinical, Medical Affairs, Product, Operations and Customer Success to solve customer challenges and deliver an exceptional customer experience. Your insight from the field will directly influence how we refine our commercial approach, improve adoption and continue to grow. We're looking for someone who enjoys building. Someone who creates opportunities rather than waits for them, takes ownership and enjoys getting out to meet customers and build lasting relationships. Whether you've helped launch a new territory, grown an earlyโ€‘stage business or is looking for the opportunity to make a bigger impact, you'll thrive in an autonomous environment where initiative is valued and your contribution will directly shape Cyted's commercial growth.

Working Pattern and Location

The role is a fullโ€‘time position with a standard 40 hour working week. The role holder will need to frequently visit other company sites and may be required to work flexibly.

In this role you will be accountable for:

Health System and Specialty Care Business Growth

  • Developing and executing strategic sales plans to expand adoption of Cyted's diagnostic solutions across priority health systems and care settings.
  • Engaging clinical, operational and executive stakeholders to demonstrate clinical, operational and economic value, securing reimbursement, new business and successful implementation.
  • Driving customer adoption, utilisation and growth by overcoming barriers, expanding programmes and increasing access through new care delivery models.

Expand Market Access and Early Detection Programs

  • Educating stakeholders on the clinical and economic value of earlier detection and its impact on patient outcomes, healthcare costs, and quality metrics.
  • Working crossโ€‘functionally with Clinical, Product, Medical Affairs, and Operations teams to support implementation and ensure customer success by redesigning care pathways that improve access to screening, diagnostic testing.
  • Identifying and pursuing opportunities to integrate Cyted's solutions into preventive care, population health, and riskโ€‘stratification programs.

Commercial Pipeline Growth

  • Maintaining a robust pipeline of opportunities by developing executiveโ€‘level relationships with key decisionโ€‘makers and influencers across healthcare organizations.
  • Representing the company at industry conferences, customer meetings, and regional healthcare events.
  • Providing market intelligence and customer feedback to support product development, commercialization, and growth strategies.
  • Accurately managing sales activities, forecasts, and customer interactions within CRM systems.
To thrive in this role, you will have:

Qualifications & Experience

  • Demonstrated success selling into US health systems, IDNs or specialty physician practices.
  • Experience launching new products, territories or services in healthcare, diagnostics, medical devices or life sciences.
  • Track record of generating new business and managing complex enterprise sales cycles, ensuring sustained success postโ€‘implementation.
  • Willingness to travel extensively across the Southeast territory.
  • Experience within molecular diagnostics, pathology, gastroenterology, oncology or medical devices.
  • Understanding of healthcare reimbursement, valueโ€‘based care or commercialisation of innovative diagnostics.

Skills & Knowledge

  • Strong commercial, relationshipโ€‘building and influencing skills.
  • Proven ability to generate new business and build trusted customer partnerships.
  • Organised, selfโ€‘sufficient and comfortable managing a territory with autonomy.

Personal Attributes

  • Proactive, curious and motivated by creating opportunities.
  • Takes ownership, builds relationships and delivers results.
  • Thrives in a fastโ€‘paced, growing business and enjoys making a visible impact.
Success in this role will look like:

Within your first 30 days

  • Building strong internal relationships, developing a deep understanding of Cyted's technology, commercial strategy and customer landscape, and confidently communicating our clinical and economic value proposition.

Within your first 60 days

  • Establishing trusted relationships with key healthcare stakeholders, actively progressing opportunities within your territory and confidently managing the sales process with increasing independence.

Within your first 90 days

  • Independently driving new business opportunities, building a healthy sales pipeline, progressing customers towards implementation and making a visible contribution to Cyted's US commercial growth.
Benefits

Financial & Retirement Benefits:

  • 401(k) Safe Harbor Plan
    • Dollarโ€‘forโ€‘dollar match on the first 1%
    • 50 cents on the dollar up to 6%
    • Automatic enrolment after 2 months
  • Equity Participation: Share grants subject to board approval, giving you a stake in our mission and longโ€‘term growth.

Health & Insurance Coverage:

  • Access to the company's medical insurance with company contributions of up to $1000/month
  • Access to selfโ€‘pay vision and dental insurance options
  • Life Insurance: 3x your annual base earnings, employerโ€‘paid
  • Longโ€‘Term Disability (LTD): 60% of base salary up to $10,000/month
  • Shortโ€‘Term Disability (STD): 60% of salary up to $2,500/week for up to 13 weeks
  • Employee Assistance Program (EAP): Full access to our EAP platform including courses and resources to support your wellbeing.

Leave & Time Off:

  • 20 vacation days per year
  • 9 paid sick days
  • 8 paid holidays
  • 3 floating holiday days
  • 2 personal holiday days
  • Parental Leave
    • 6 weeks fully paid primary caregiver leave
    • 2 weeks fully paid secondary caregiver leave
  • Holiday Purchase Scheme: Buy up to 5 extra vacation days per year.

Learning, Development & Culture:

  • Annual CPD Allowance: $1,000 per year for professional development activities relevant to your role.
  • Regular Company Events: Including summer and holiday parties, team socials, and more.
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