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Online Chat Support Jobs in Delaware (NOW HIRING)

Dover Federal Credit Union

Loan Officer I

Dover, DE · On-site

Open accounts through online applications as needed. * Promptly scan and upload all member related ... These tools are to improve efficiency and consistency while supporting more informed hiring ...

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Online Chat Support information

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$14

$26

$44

How much do online chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for online chat support in Delaware is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Delaware?

The most popular types of Chat Support jobs in Delaware are:

What are popular job titles related to Online Chat Support jobs in Delaware?

For Online Chat Support jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Delaware look for?

The top searched job categories for Online Chat Support jobs in Delaware are:

What cities in Delaware are hiring for Online Chat Support jobs?

Cities in Delaware with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $54,226 per year, or $26.1 per hour.

Loan Officer I

Dover Federal Credit Union

Dover, DE • On-site

Full-time

Re-posted 5 days ago

Key responsibilities

  • Assist members with the loan application process, prepare loan documentation, book, and disburse loans utilizing appropriate systems.

  • Handle a high volume of loan applications from digital channels, branches, and inbound phone lines.

  • Evaluate and perform overrides for branch staff, as needed.

Job description

Job Type
Full-time
Description
General Summary
The primary function of this position is to provide a state-of-the-art digital experience for members looking for lending through our digital channels, while also helping with other member experience transactions. This position must have an extensive knowledge of credit union products and services with a strong focus on lending products. The ability to communicate effectively and the ability to work in a fast-paced environment is essential.
Essential Functions
  • Ensure team delivers service, to both internal and external members, in alignment with the credit union's purpose statement.
  • Handle a high volume of loan applications from our digital channels, branches and inbound phone lines.
  • Remain current on credit union product knowledge and use that knowledge to meet members' needs.
  • Cross-sell other credit union products and services.
  • Meet all established sales and service goals.
  • Assist members with the loan application process, prepare loan documentation, book, and disburse loans utilizing appropriate systems.
  • Interview loan applicants, obtain and review credit reports for all potential borrowers, and process loan applications.
  • Provide prompt, efficient, professional, courteous member experience.
  • Adhere closely to member confidentiality and authentication procedures.
  • Direct member concerns in a timely manner to the appropriate team members.
  • Communicate member experience concerns to management.
  • Research and resolve members' problems related to their accounts.
  • Effectively cross-sell products such as life and disability, guaranteed asset protection, and unemployment protection products.
  • Engage with members on all digital channels such as phones, video, and chat.
  • Process membership applications, establish new accounts for eligible members and sell the financial services that best meet the needs of the member.
  • Ensures the timeliness and accuracy of all loan applications and loan documents.
  • Maintains a knowledge of lending regulations and lending guidelines.
  • Effectively manage and update leads in lead management system.
  • Evaluate and perform overrides for branch staff, as needed.
  • Open accounts through online applications as needed.
  • Promptly scan and upload all member related documentation upon initiation.
  • Cross-train to become proficient and knowledgeable in the sales and operations of the credit union.
  • Attend staff meetings and training sessions.
  • Learn and maintain a common knowledge of all policies and procedures.
  • Interact and communicate with all team members both in and outside of the department.
  • Pro-actively reach out to members for cross-selling opportunities and member retention.
  • Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.
  • Any other duties as assigned.

Requirements
Job Specifications
  • Requires education equivalent to a four-year high school diploma
  • At least 2 to 3 years of customer service experience required.
  • At least 3 years of experience in a financial institution required with a focus in loan origination.
  • Professional, well-developed interpersonal skills essential for serving members and projecting a positive image as a representative of the credit union.
  • Requires a strong knowledge of consumer loan policy, credit-granting criteria, and interest rates. Knowledge of loan interviewing skills and techniques also required.
  • Requires a working knowledge of PCs in a Windows environment, multi-line telephony systems.
  • Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 10 pounds.
Notice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

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