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Director Customer Support Jobs in Delaware (NOW HIRING)

Home Depot

Store Support

Lewes, DE · On-site

$15 - $18.75/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Newark, DE · On-site

$14.75 - $18.25/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

New Castle, DE · On-site

$14.50 - $18.25/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Lewes, DE · On-site

$15 - $18.75/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Dover, DE

$15 - $18.75/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Wilmington, DE · On-site

$14.50 - $18.25/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Newark, DE · On-site

$14.75 - $18.25/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Middletown, DE · On-site

$14.25 - $17.75/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Middletown, DE · On-site

$14.25 - $17.75/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 1-20

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Delaware

Director Customer Support information

See Delaware salary details

$39K

$123.4K

$196.7K

How much do director customer support jobs pay per year?

As of Jul 28, 2026, the average yearly pay for director customer support in Delaware is $123,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,100.00 and $147,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a Director of Customer Support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a Director of Customer Support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.
What are the most commonly searched types of Customer Support jobs in Delaware? The most popular types of Customer Support jobs in Delaware are:
What are popular job titles related to Director Customer Support jobs in Delaware? For Director Customer Support jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Director Customer Support jobs in Delaware look for? The top searched job categories for Director Customer Support jobs in Delaware are:
Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Delaware as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,444 per year, or $59.3 per hour.
Director, Customer Engagement & Agent Platforms

Director, Customer Engagement & Agent Platforms

Best Egg

Wilmington, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution-working together to create a better financial future for our customers and communities.
At Best Egg, you'll find a culture grounded in our core values-putting people first, creating clarity, delivering with excellence -enhanced by Barclays' commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people's financial lives.
With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization-while continuing to build the products and experiences that make Best Egg unique.
We're looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.
We're proud to be an equal opportunity employer committed to building a diverse and inclusive team.
About the Role
We are seeking a Director, Customer Engagement & Agent Platforms to lead the ownership, management, and optimization of the systems that enable customer engagement and agent execution across operations.
This role sits within Operations and is responsible for ensuring that customer engagement and agent platforms effectively support business strategy, operational workflows, and performance outcomes across originations, servicing, and collections.
The role focuses on platform ownership, configuration, and continuous improvement, not software engineering or direct frontline management.
Platform Ownership & Management
  • Own the performance and effectiveness of customer engagement and agent platforms (SMS, email, voice/IVR, CRM, workflow systems)
  • Ensure platforms are aligned to business strategy, operational workflows, and performance goals
  • Operate as the primary owner of platform outcomes within operations, with end-to-end accountability for performance and continuous improvement
  • Identify opportunities to enhance platform capabilities and improve operational outcomes
  • Identify and implement opportunities to leverage AI and automation within customer engagement and agent platforms to improve efficiency and customer experience

Platform Configuration, Intake & Change Management
  • Establish and manage structured intake, prioritization, backlog and change management processes for platform enhancements
  • Ensure platform changes are executed in a controlled, scalable, and well-documented manner
  • Drive implementation and adoption of AI-enabled features (e.g., chat automation, intelligent routing, agent assist) within platform configurations

Vendor & Platform Management
  • Manage relationships with platform vendors and partners (e.g., Zendesk, messaging platforms, telephony providers)
  • Ensure vendor performance aligns with operational needs and priorities
  • Evaluate and implement enhancements or new capabilities as appropriate
  • Serve as the operations and / or lead for vendor lifecycle management, including platform evaluations, migrations, contract renewals, and ongoing vendor performance management

Cross-Functional Partnership
  • Partner closely with Operations Strategy, Analytics, and business leaders to align platform capabilities with business priorities
  • Coordinate with Product and Engineering teams as needed for system enhancements and integrations
  • Act as a bridge between business needs and platform execution

Workforce & Execution Oversight
  • Provide strategic oversight of workforce management and dialer operations to ensure alignment with platform strategy and business demand
  • Partner with Agent Systems & Operations leadership to coordinate capacity, execution, and system behavior
  • Ensure alignment between workforce planning, platform configuration, and customer engagement strategy
  • Support development of scalable execution models, including BPO-supported intraday operations

What Success Looks Like
  • Platforms are clearly owned, well-managed, and aligned to business priorities
  • Platform changes are executed through structured, consistent intake and change management processes
  • Customer engagement and agent workflows are continuously optimized
  • Workforce execution is aligned with platform strategy and demand
  • Vendor partners are accountable and aligned with operational goals
  • AI and automation capabilities are effectively leveraged within platforms to improve efficiency, customer experience, and scalability
  • The team operates with clear priorities, ownership, and strong execution discipline

Qualifications
  • 8-12+ years of experience in operations, platform management, or related roles
  • Experience owning and managing engagement, CRM, or contact center platforms / vendors (e.g., Zendesk, messaging platforms, telephony/IVR systems)
  • Demonstrated experience establishing structured processes (intake, prioritization, change management)
  • Strong understanding of operational workflows and customer/agent experience
  • Experience managing platform configuration and workflow optimization
  • Demonstrated experience identifying and implementing AI capabilities and tools
  • Experience driving cross-functional initiatives in complex environments

Preferred Qualifications
  • Experience in financial services, fintech, or contact center environments
  • Experience partnering with Product, Engineering, or Technology teams
  • Familiarity with AI-enabled customer engagement tools (e.g., chatbots, agent assist, intelligent routing)

$150,000 - $165,000 a year
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
• Pre-tax and post-tax retirement savings plans with a competitive company matching
program
• Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here

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