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Customer Support Agent Jobs (NOW HIRING)

ICONMA

Customer Support Agent

San Mateo, CA · On-site

$21.25 - $28.50/hr

Customer Support Agent Our client, an automotive company, is looking for a customer support agent for their Foster City, CA location. Responsibilities include serving as the first point of contact ...

Assa Abloy Group

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

Customer Support Agent An Amazing Career Opportunity for a Customer Support Agent!! Location: Salt Lake City, Utah Job ID: 50460 The Customer Support Agent provides first-line assistance to customers ...

Acorn Stairlifts

Customer Support Agent

Orlando, FL · On-site

$17.50 - $23.25/hr

Customer Support Agent - Full-Time (On-Site) ***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to identify issues, resolve or escalate them, and ensure comprehensive, professional communication. The ideal ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to identify issues, resolve or escalate them, and ensure comprehensive, professional communication. The ideal ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to identify issues, resolve or escalate them, and ensure comprehensive, professional communication. The ideal ...

Roush

Customer Support Agent

Livonia, MI · On-site

$17.50 - $23.50/hr

As a Customer Support Agent, you will ensure a welcoming and seamless visitor experience by assisting with inquiries, ticketing, and navigation of exhibits. The role will address concerns, recommend ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to identify issues, resolve or escalate them, and ensure comprehensive, professional communication. The ideal ...

ROUSH

Customer Support Agent

Livonia, MI · On-site

$17.50 - $23.50/hr

As a Customer Support Agent, you will ensure a welcoming and seamless visitor experience by assisting with inquiries, ticketing, and navigation of exhibits. The role will address concerns, recommend ...

HID Global

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

The Agent also supports IdenTrust customers and related products, using appropriate tools to identify issues, resolve or escalate them, and ensure comprehensive, professional communication. The ideal ...

via.com

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

Customer Support Agent Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint ...

via.com

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

Customer Support Agent Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for ...

Ursus Inc

Customer Support Agent

San Mateo, CA · On-site

$29/hr

Customer Support Agent LOCATION: Foster City, CA (Onsite; Sun-Thu 3:00 PM - 11:30 PM) PAY RANGE: $29/hr. DURATION: 12 Months Overview: We are seeking a motivated and customer-focused Operations ...

Jobs for Humanity

Customer Support Agent

Dallas, TX · On-site

$18.75 - $24.75/hr

Customer Support Agent - REF122Y Jobs for Humanity is collaborating with The RRS Group Inc to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

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Customer Support Agent information

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How much do customer support agent jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer support agent in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

How do I become a customer support agent?

To become a customer support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with support tools like CRM software, and the ability to handle inquiries professionally are also important. Some roles may require specific certifications or training programs.

What is the work of a customer support agent?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.
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Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $45,024 per year, or $21.6 per hour.

Customer Support Agent

ICONMA

San Mateo, CA • On-site

$21.25 - $28.50/hr

Other

Posted 22 days ago

Job description

Customer Support Agent

Our client, an automotive company, is looking for a customer support agent for their Foster City, CA location. Responsibilities include serving as the first point of contact for riders, managing inbound and outbound communication across all support channels (SMS, email, and phone). Provide timely and effective resolution to customer inquiries, complaints, and service issues. Document interactions and resolutions accurately using support tools such as Salesforce Service Cloud. Escalate complex or unresolved issues to appropriate teams while maintaining ownership until resolution. Identify recurring issues or rider feedback trends and collaborate with internal teams to improve processes. Deliver consistent, professional, and empathetic communication that aligns with company standards.

Requirements include a minimum of 1 year of experience in customer service, support operations, or a related role. Strong written and verbal communication skills with the ability to adapt tone to different communication channels. Experience using customer support software such as Zendesk, Salesforce, or similar platforms. Ability to manage multiple inquiries simultaneously while maintaining accuracy and attention to detail. Problem-solving mindset with a focus on creating positive customer experiences by interpreting workflows and if operations errors occurred. Flexible, adaptable, and comfortable working in a fast-paced operational environment.

Preferred skills include familiarity with service operations or transportation industries. Experience handling customer escalations and turning difficult interactions into positive outcomes. Strong organizational skills with the ability to follow SOPs while exercising good judgment in unique situations.

Why should you apply? Health benefits, referral program, excellent growth and advancement opportunities.

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About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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