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Customer Support Agent Jobs in Massachusetts (NOW HIRING)

Xico Lighting

Customer Support & Quotes Coordinator

Woburn, MA · On-site

$20 - $25.25/hr

Customer Support & Quotes Coordinator Xico Lighting - Architectural Lighting Manufacturer Woburn ... The primary responsibility is to convert incoming agent requests into structured opportunities and ...

Vencora

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

You Are : Someone with a few years of call center/customer service/office support experience or ... of insurance experience (insurance agent license a plus!) * Bilingual (Spanish/English)

Vencora

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

You Are : Someone with a few years of call center/customer service/office support experience or ... of insurance experience (insurance agent license a plus!) * Bilingual (Spanish/English)

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.25/hr

The Customer Support Specialist will also resolve or escalate incoming customer-reported issues involving NovaNet and document all customer interactions and resolutions in the appropriate system.

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.50/hr

The Customer Support Specialist will also resolve or escalate incoming customer-reported issues involving NovaNet and document all customer interactions and resolutions in the appropriate system.

Pure Hockey

Customer Support Specialist

Holliston, MA · Hybrid

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is seeking a Customer Support Specialist to join our fast-growing and dynamic customer service team. As the ...

Pure Hockey

Customer Support Specialist

Holliston, MA · On-site

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is seeking a Customer Support Specialist to join our fast-growing and dynamic customer service team. As the ...

Alphabe Insight Inc

Customer Support Assistant

Boston, MA · On-site

$52K - $56K/yr

We are looking for a Customer Support Assistant who will serve as the first point of contact for clients, providing clear guidance, exceptional assistance, and consistent support. This role requires ...

Velsera Inc.

Customer Support Specialist

Boston, MA · On-site

$60 - $80/hr

Customer Support Specialist Location: US Remote What will you do? * Provide specialized support to customers in the bioinformatics, precision medicine, and workflow automation fields both in and out ...

Covenir

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

As a Customer Support Specialist, you'll be the voice of multiple carriers - handling policy questions, billing, payments, and first notice of loss with empathy, accuracy, and sound judgment. Modern ...

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All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Massachusetts

Customer Support Agent information

See Massachusetts salary details

$12

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$34

How much do customer support agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer support agent in Massachusetts is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.25 per hour, depending on experience, location, and employer.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

How do I become a customer support agent?

To become a customer support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with support tools like CRM software, and the ability to handle inquiries professionally are also important. Some roles may require specific certifications or training programs.

What is the work of a customer support agent?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are popular job titles related to Customer Support Agent jobs in Massachusetts?

For Customer Support Agent jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Support Agent jobs in Massachusetts look for?

The top searched job categories for Customer Support Agent jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Support Agent jobs?

Cities in Massachusetts with the most Customer Support Agent job openings:

What are popular job titles related to Customer Support Agent jobs in MA?

For Customer Support Agent jobs in MA, the most frequently searched job titles are:

Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,172 per year, or $23.6 per hour.

Customer Support & Quotes Coordinator

Xico Lighting

Woburn, MA • On-site

$20 - $25.25/hr

Full-time

Re-posted 17 days ago

Job description

Customer Support & Quotes Coordinator
Xico Lighting – Architectural Lighting Manufacturer
Woburn, MA
Role Overview
Xico Lighting is hiring a Customer Support & Quotes Coordinator to support our architectural sales agents by preparing accurate quotations and maintaining clean Salesforce records.
This is an execution-focused, process-driven role. The primary responsibility is to convert incoming agent requests into structured opportunities and quotations using established pricing tools and scripts.
The ideal candidate is detail-oriented, organized, and comfortable working within defined systems and workflows.
Core Responsibilities:
Quotation Processing:
  • Receive quote requests from sales agents via email.
  • Create opportunities in Salesforce.
  • Build quotations using approved price books and pricing scripts.
  • Select correct product codes, configurations, and quantities.
  • Review for accuracy before release.
  • Send completed quotations back to agents in a timely manner.
Salesforce & Data Management:
  • Maintain clean and complete opportunity records.
  • Ensure documentation is properly attached and organized.
  • Follow internal naming and tracking conventions.
Customer & Agent Support:
  • Respond to basic product or order status inquiries.
  • Coordinate with engineering, production, or customer support when technical clarification is required.
  • Relay accurate information back to agents.
Order & Administrative Support:
  • Assist with order entry when required.
  • Support general office administrative tasks.
  • Help maintain quoting templates and internal documentation.
Success Measures:
  • High accuracy in product codes and pricing.
  • Consistent turnaround time on quotes.
  • Clean and reliable Salesforce data.
  • Minimal quoting corrections or rework.
  • Responsive and professional communication with agents.

Ideal Candidate Profile:
  • 1–3 years of experience in administrative, inside sales support, or order processing roles.
  • Strong attention to detail and data accuracy.
  • Comfortable working in CRM systems (Salesforce experience preferred).
  • Organized and able to manage a steady volume of repetitive tasks.
  • Clear written communication skills.
  • Experience in lighting, electrical products, or construction is a plus but not required.

This Role Is a Good Fit If You:
  • Prefer structured work with defined processes.
  • Take pride in accuracy.
  • Like keeping systems organized.
  • Work well behind the scenes supporting a larger team.
  • Are comfortable asking questions when information is missing.