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Customer Service Chat Support Jobs in Massachusetts

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

iPostal1

Customer Service Representative

Boston, MA

$17.50 - $23.75/hr

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

We are seeking a Customer Service Representative to join our team. As part of the Customer ... Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security.

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security.

Pure Hockey

Customer Support Specialist

Holliston, MA · Hybrid

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is ... and live chat. * Resolve product or service issues by clarifying the customer's complaint ...

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Customer Service Chat Support information

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How much do customer service chat support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service chat support in Massachusetts is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $22.84 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Massachusetts?

For Customer Service Chat Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Massachusetts look for?

The top searched job categories for Customer Service Chat Support jobs in Massachusetts are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,604 per year, or $21 per hour.

CUSTOMER SERVICE REPRESENTATIVE

City of Worcester

Worcester, MA • On-site

$19.97 - $24.14/hr

Full-time

Posted 24 days ago

City Of Worcester rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

828th of 855 rated public administrative organizations

Job description

CUSTOMER SERVICE REPRESENTATIVE
WORCESTER 311
DEPARTMENT OF EMERGENCY COMMUNICATIONS & MANAGEMENT
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for the position of Customer Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications & Management. Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call Center. The position will also provide services through email, online chats, SMS text and social media. Applicants must be flexible with shift scheduling and be willing to work beyond 40 hours when needed, particularly in winter months and during storm events.
Bilingual candidates are encouraged to apply.
ESSENTIAL ELEMENTS:
  • Answer calls from residents and make proper entries into the Customer Service Request System.
  • Provide support to residents through online chat sessions and social media messaging.
  • Prepare letters based on customer service system requests.
  • Complete follow-up calls for closed work orders to complainant.
  • Act as a passport processing agent.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Excellent verbal and written communication skills.
  • Ability to provide excellent customer service skills.
  • Ability to multitask in a fast-paced work environment.
  • Ability to work independently and as part of a team.
  • Ability to learn City Divisional information quickly.
  • Ability to remain positive with challenging customers.
  • Ability to enter data quickly and accurately.
  • Open to performance improvement and coaching.
  • Regular onsite attendance is required.

MINIMUM REQUIREMENTS:
  • High School Diploma or equivalent
  • Experience using Microsoft Office suite
  • Previous customer service or call center experience
  • Must be 18 years of age
  • Must be a US Citizen, or a non-citizen national
  • Must successfully pass a background c heck

PREFERRED QUALIFICATIONS:
  • Working knowledge of social media and/or online chat support
  • One (1) year of experience providing customer service in an office environment
  • One (1) year of experience in call center environment

SALARY RANGE: $19.97 - $24.14 hourly, full-time, overtime opportunities, with an excellent benefits package.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 28, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov .

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