Contact Center Agent
$14.75 - $20/hr
Contact Center Agent As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming ...
Contact Center Agent
$14.75 - $20/hr
Contact Center Agent As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming ...
Contact Center Agent
Tampa, FL · On-site
$18 - $21/hr
As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email ...
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Contact Center Agent
Tampa, FL · On-site
$18 - $21/hr
As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email ...
Contact Center Agent
Tuscaloosa, AL · Remote
$15 - $20.50/hr
Contact Center Agent The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles ...
Contact Center Agent
Tuscaloosa, AL · Remote
$15 - $20.50/hr
Contact Center Agent The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles ...
Contact Center Agent
State College, PA · On-site
$18/hr
Contact Center Agent Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every ...
Contact Center Agent
State College, PA · On-site
$18/hr
Contact Center Agent Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every ...
Contact Center Agent
$22 - $25/hr
Contact Center Agent Hot Job NJ Long Branch - Long Branch, NJ 07740 Overview Salary Range $22.00 - $25.00 Hourly Position Type Full Time Job Shift Day Travel Percentage None Category Customer Service ...
Contact Center Agent
$22 - $25/hr
Contact Center Agent Hot Job NJ Long Branch - Long Branch, NJ 07740 Overview Salary Range $22.00 - $25.00 Hourly Position Type Full Time Job Shift Day Travel Percentage None Category Customer Service ...
Contact Center Agent
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ...
Contact Center Agent
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ...
Contact Center Agent
$16 - $21.75/hr
Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience ...
Contact Center Agent
$16 - $21.75/hr
Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience ...
Contact Center Agent
Tuscaloosa, AL · Remote
$15 - $20.50/hr
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ...
Contact Center Agent
Tuscaloosa, AL · Remote
$15 - $20.50/hr
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ...
Contact Center Agent
$16 - $17/hr
Contact Center Agent Join our team as a member-focused Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to ...
Contact Center Agent
$16 - $17/hr
Contact Center Agent Join our team as a member-focused Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to ...
Contact Center Agent
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ...
Contact Center Agent
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ...
Contact Center Agent
Tuscaloosa, AL · Remote
$14.50 - $19.75/hr
Description The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls ...
Contact Center Agent
Tuscaloosa, AL · Remote
$14.50 - $19.75/hr
Description The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls ...
Contact Center Agent
$22 - $25/hr
The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and ...
Contact Center Agent
$22 - $25/hr
The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and ...
Contact Center Agent
Long Branch, NJ · On-site
$22 - $25/hr
The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and ...
Contact Center Agent
Long Branch, NJ · On-site
$22 - $25/hr
The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and ...
Contact Center Agent
Long Branch, NJ · On-site
$22 - $25/hr
The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and ...
Contact Center Agent
Long Branch, NJ · On-site
$22 - $25/hr
The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and ...
Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...
Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...
Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...
Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...
Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...
Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...
Contact Center Agent
State College, PA · On-site
$18/hr
Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...
Contact Center Agent
State College, PA · On-site
$18/hr
Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...
Contact Center Agent
$16 - $17/hr
Join our team as a member-focused Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong ...
New
Contact Center Agent
$16 - $17/hr
Join our team as a member-focused Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong ...
New
CONTACT CENTER AGENT
Tallahassee, FL · On-site
$39K/mo
CONTACT CENTER AGENT - 73002454 Pay Plan: Career Service Position Number: 73002454 Salary: $39,960.00 / annually Posting Closing Date: 06/05/2026 Total Compensation Estimator Tool ( Florida ...
CONTACT CENTER AGENT
Tallahassee, FL · On-site
$39K/mo
CONTACT CENTER AGENT - 73002454 Pay Plan: Career Service Position Number: 73002454 Salary: $39,960.00 / annually Posting Closing Date: 06/05/2026 Total Compensation Estimator Tool ( Florida ...
Contact Center Agent information
See salary details
$11.06 - $12.63
5% of jobs
$12.63 - $14.20
5% of jobs
$15.45 is the 25th percentile. Wages below this are outliers.
$14.20 - $15.78
18% of jobs
The median wage is $17.21 / hr.
$15.78 - $17.35
23% of jobs
$17.35 - $18.92
15% of jobs
$20.10 is the 75th percentile. Wages above this are outliers.
$18.92 - $20.50
11% of jobs
$20.50 - $22.07
7% of jobs
$22.07 - $23.65
3% of jobs
$23.65 - $25.22
5% of jobs
$25.22 - $26.79
3% of jobs
$26.79 - $28.37
3% of jobs
$11
$18
$28
How much do contact center agent jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for contact center agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.
What Is a Contact Center Agent?
A contact center agent is responsible for receiving phone calls and handling outbound calls in a customer service call center. In this career, your job duties include speaking with customers on the phone, answering customer service inquiries, and documenting the details of the phone call in the company computer system. The qualifications for a career as a contact center agent include a high school diploma. However, some employers prefer some type of post-secondary education or vocational training. A successful contact center agent has strong communication skills and a positive attitude.
What is the difference between Contact Center Agent vs Customer Service Representative?
| Aspect | Contact Center Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or customer service | High school diploma or equivalent; certifications are optional |
| Work Environment | Call centers, inbound/outbound calls, often in a corporate setting | Retail stores, offices, or call centers; direct interaction with customers |
| Employer & Industry Usage | Telecommunications, finance, tech companies | Retail, healthcare, hospitality, and various service industries |
| Search & Comparison Intent | Often searched for as a call center or customer support role | More general customer support or service roles |
While both roles involve assisting customers, a Contact Center Agent primarily works in call centers handling inbound and outbound calls, often in specialized industries. Customer Service Representatives may work in various settings, including retail or healthcare, providing direct support. The roles overlap in skills and credentials but differ mainly in work environment and industry focus.
What are the key skills and qualifications needed to thrive as a Contact Center Agent, and why are they important?
To thrive as a Contact Center Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, active listening, and resilience under pressure are crucial soft skills for delivering effective customer service. These competencies are vital as they ensure customer satisfaction, efficient issue resolution, and positive brand representation.
What are some common challenges Contact Center Agents face, and how can they effectively manage them?
Contact Center Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. Effective time management, clear communication, and staying calm under pressure are essential for success. Many centers provide ongoing training, mentoring, and support systems to help agents improve their skills and resilience. Collaborating with supervisors and teammates can also provide valuable guidance and reduce stress during busy periods.
What are Contact Center Agents?
Contact Center Agents are professionals who handle inbound and outbound communications with customers on behalf of a company. They assist customers with inquiries, resolve issues, provide product or service information, and may also process orders or handle complaints. These agents typically communicate through multiple channels, including phone calls, emails, live chat, and sometimes social media. Their main goal is to ensure a positive customer experience and maintain customer satisfaction.
More about Contact Center Agent jobs
What cities are hiring for Contact Center Agent jobs? Cities with the most Contact Center Agent job openings:
Who are the top companies hiring for Contact Center Agent jobs? The top employers for Contact Center Agent jobs are:
What states have the most Contact Center Agent jobs? States with the most job openings for Contact Center Agent jobs include:
What are popular job titles related to Contact Center Agent jobs? For Contact Center Agent jobs, the most frequently searched job titles are:
$14.75 - $20/hr
Other
Posted 26 days ago
Job description
Contact Center Agent
As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email, and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals. A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.
Contact Center Agent Job Responsibilities:
- Handles a high volume of inbound and outbound calls
- Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance
- Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals
- Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members
- Ensure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectations
- Maintains awareness of calls waiting
- Exercise some independent judgment
Contact Center Agent Experience:
- Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
- Call center experience preferred
- Customer service experience preferred
- Bilingual (English/Spanish) preferred
Contact Center Agent Education:
- High School education or GED required
- Some college preferred
Contact Center Agent Work Schedule:
- Monday through Friday (9am - 6pm) and Saturdays as needed