ZipRecruiter

Log In

1

Contact Center Agent Jobs (NOW HIRING)

Independent Living Systems

Contact Center Agent

Madera, CA · On-site

$18 - $24/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Fresno, CA · On-site

$18 - $24/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Contact Center Agent

Irvine, CA · On-site

$21 - $29/hr

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsContact Center Agent Jobs

Contact Center Agent information

See salary details

$11

$18

$28

How much do contact center agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for contact center agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is a contact center agent?

A contact center agent is responsible for receiving phone calls and handling outbound calls in a customer service call center. In this career, your job duties include speaking with customers on the phone, answering customer service inquiries, and documenting the details of the phone call in the company computer system. The qualifications for a career as a contact center agent include a high school diploma. However, some employers prefer some type of post-secondary education or vocational training. A successful contact center agent has strong communication skills and a positive attitude.

What are the key skills and qualifications needed to thrive as a contact center agent?

To thrive as a Contact Center Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, active listening, and resilience under pressure are crucial soft skills for delivering effective customer service. These competencies are vital as they ensure customer satisfaction, efficient issue resolution, and positive brand representation.

What are some common challenges contact center agents face, and how can they effectively manage them?

Contact Center Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. Effective time management, clear communication, and staying calm under pressure are essential for success. Many centers provide ongoing training, mentoring, and support systems to help agents improve their skills and resilience. Collaborating with supervisors and teammates can also provide valuable guidance and reduce stress during busy periods.

What is the difference between Contact Center Agent vs Customer Service Representative?

AspectContact Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall centers, inbound/outbound calls, often in a corporate settingRetail stores, offices, or call centers; direct interaction with customers
Employer & Industry UsageTelecommunications, finance, tech companiesRetail, healthcare, hospitality, and various service industries
Search & Comparison IntentOften searched for as a call center or customer support roleMore general customer support or service roles

While both roles involve assisting customers, a Contact Center Agent primarily works in call centers handling inbound and outbound calls, often in specialized industries. Customer Service Representatives may work in various settings, including retail or healthcare, providing direct support. The roles overlap in skills and credentials but differ mainly in work environment and industry focus.

How can I become a contact center agent?

To become a contact center agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific certifications or training programs. Good problem-solving abilities and the ability to work in a fast-paced environment are also important.
More about Contact Center Agent jobs

What cities are hiring for Contact Center Agent jobs?

Cities with the most Contact Center Agent job openings:

Who are the top companies hiring for Contact Center Agent jobs?

The top employers for Contact Center Agent jobs are:

What states have the most Contact Center Agent jobs?

States with the most job openings for Contact Center Agent jobs include:

What job categories do people searching Contact Center Agent jobs look for?

The top searched job categories for Contact Center Agent jobs are:

What are popular job titles related to Contact Center Agent jobs?

For Contact Center Agent jobs, the most frequently searched job titles are:

Contact Center Agent jobs near you
Infographic showing various Contact Center Agent job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $39,112 per year, or $18.8 per hour.

Contact Center Agent

Oxnard, CA • On-site

Independent Living Systems LLC
Health Care and Social Assistance • 501 - 1,000 employees

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Great coworkers

Respectful managers

Learn more about Independent Living Systems LLCexternal

$17 - $22.75/hr

Other

Posted 17 days ago

Job description

Contact Center Agent

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED.
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience and technical knowledge including accurate data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.
  • Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Experience with Microsoft Office Suite
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
  • Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

What Independent Living Systems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply