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Contact Center Agent Jobs (NOW HIRING)

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

Contact Center Agent The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across phone and digital ...

PSECU

Contact Center Agent

State College, PA · On-site

$18/hr

Contact Center Agent Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every ...

PSECU

Contact Center Agent

Harrisburg, PA · On-site

$18/hr

Contact Center Agent Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every ...

PSECU

Contact Center Agent

Indiana, PA · On-site

$18/hr

Contact Center Agent Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every ...

ELGA Credit Union

Contact Center Agent

Bay City, MI · On-site

$15 - $20.50/hr

The Contact Center Agent is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent product knowledge, strong ...

ELGA Credit Union

Contact Center Agent

Bay City, MI

$15 - $20.50/hr

The Contact Center Agent is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent product knowledge, strong ...

ELGA Credit Union

Contact Center Agent

Bay City, MI · On-site

$13.50 - $18.25/hr

Contact Center Agent The Contact Center Agent is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience ...

TestEquity

Contact Center Agent

Eatontown, NJ · On-site

$16.25 - $22.25/hr

The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and ...

PSECU

Contact Center Agent

State College, PA

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...

PSECU

Contact Center Agent

Indiana, PA

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...

PSECU

Contact Center Agent

State College, PA · On-site

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...

PSECU

Contact Center Agent

Harrisburg, PA

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...

Pella Mid-Atlantic, Inc.

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

Pella Mid-Atlantic Contact Center Agent Pella Mid-Atlantic is the area's leading distributor of Pella window and door products. Our products are backed with over 90 years of innovation and experience ...

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

Job Type Full-time, Temporary Description The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across ...

ELGA Credit Union

Contact Center Agent

Grand Blanc, MI · On-site

$13.75 - $18.75/hr

ELGA Credit Union Contact Center Agent I Department: Contact Center Location: Grand Blanc, MI Reports To: Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible ...

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Contact Center Agent information

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How much do contact center agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for contact center agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What do you need to be a contact center agent?

To become a contact center agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle customer inquiries professionally. Many employers require a high school diploma or equivalent and may provide training on specific tools or systems used in the call center environment. Some roles may also require prior customer service experience or language skills depending on the customer base.

How do I become a contact center agent with no experience?

To become a contact center agent with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, so having a high school diploma or equivalent and basic computer skills can help you get started; certifications in customer service or communication can also improve your chances.

What is a contact center agent?

A contact center agent is responsible for receiving phone calls and handling outbound calls in a customer service call center. In this career, your job duties include speaking with customers on the phone, answering customer service inquiries, and documenting the details of the phone call in the company computer system. The qualifications for a career as a contact center agent include a high school diploma. However, some employers prefer some type of post-secondary education or vocational training. A successful contact center agent has strong communication skills and a positive attitude.

What is the difference between Contact Center Agent vs Customer Service Representative?

AspectContact Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall centers, inbound/outbound calls, often in a corporate settingRetail stores, offices, or call centers; direct interaction with customers
Employer & Industry UsageTelecommunications, finance, tech companiesRetail, healthcare, hospitality, and various service industries
Search & Comparison IntentOften searched for as a call center or customer support roleMore general customer support or service roles

While both roles involve assisting customers, a Contact Center Agent primarily works in call centers handling inbound and outbound calls, often in specialized industries. Customer Service Representatives may work in various settings, including retail or healthcare, providing direct support. The roles overlap in skills and credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a contact center agent?

To thrive as a Contact Center Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, active listening, and resilience under pressure are crucial soft skills for delivering effective customer service. These competencies are vital as they ensure customer satisfaction, efficient issue resolution, and positive brand representation.

What are some common challenges contact center agents face, and how can they effectively manage them?

Contact Center Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. Effective time management, clear communication, and staying calm under pressure are essential for success. Many centers provide ongoing training, mentoring, and support systems to help agents improve their skills and resilience. Collaborating with supervisors and teammates can also provide valuable guidance and reduce stress during busy periods.
More about Contact Center Agent jobs
What cities are hiring for Contact Center Agent jobs? Cities with the most Contact Center Agent job openings:
Who are the top companies hiring for Contact Center Agent jobs? The top employers for Contact Center Agent jobs are:
What states have the most Contact Center Agent jobs? States with the most job openings for Contact Center Agent jobs include:
What job categories do people searching Contact Center Agent jobs look for? The top searched job categories for Contact Center Agent jobs are:
What are popular job titles related to Contact Center Agent jobs? For Contact Center Agent jobs, the most frequently searched job titles are:
Contact Center Agent jobs near you
Infographic showing various Contact Center Agent job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $39,112 per year, or $18.8 per hour.

Contact Center Agent

Immersion Consulting

Mechanicsburg, PA • On-site

$15.50 - $20.75/hr

Other

Re-posted 15 days ago

Job description

Contact Center Agent

The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across phone and digital channels. This role focuses on delivering accurate, timely, and professional support while meeting defined performance and quality standards.

Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.

All roles are based onsite in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM – 8:00 PM, Monday through Friday, with assigned shifts).

Key Responsibilities

Customer Support & Service Delivery

  • Respond to inbound calls and digital inquiries (e.g., chat, email) related to account servicing and general support
  • Provide clear, accurate information using approved resources and workflows
  • Resolve routine requests during first contact whenever possible

Documentation & Systems Usage

  • Accurately document all customer interactions in contact center systems
  • Verify customer information and maintain data accuracy
  • Follow established processes for routing or escalating requests

Performance & Quality

  • Meet defined performance metrics, including call quality, productivity, and schedule adherence
  • Maintain professionalism and consistency across all customer interactions
  • Follow all data privacy, security, and confidentiality requirements
Qualifications

High school diploma or equivalent

0–2 years of customer service or contact center experience

Strong communication and interpersonal skills

Ability to work in a high-volume, structured environment

What Success Looks Like (6–12 Months)

Independently manages a full workload across channels

Consistently meets or exceeds quality and productivity targets

Demonstrates strong customer service and problem-solving skills

Growth Opportunities

Senior Agent

Supervisor

Quality Assurance or Workforce Management pathways

Apply