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Contact Center Agent Jobs (NOW HIRING)

ELGA Credit Union

Contact Center Agent

Bay City, MI · On-site

$15 - $20.50/hr

The Contact Center Agent is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent product knowledge, strong ...

ELGA Credit Union

Contact Center Agent

Bay City, MI · On-site

$15 - $20.50/hr

The Contact Center Agent is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent product knowledge, strong ...

PSECU

Contact Center Agent

Harrisburg, PA · On-site

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...

TestEquity LLC

Contact Center Agent

Eatontown, NJ · On-site

$20 - $22/hr

The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and ...

PSECU

Contact Center Agent

Indiana, PA

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...

PSECU

Contact Center Agent

State College, PA · On-site

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...

PSECU

Contact Center Agent

State College, PA · On-site

$18/hr

Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share ...

TESTEQUITY LLC

Contact Center Agent

Eatontown, NJ

$20 - $22/hr

The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and ...

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

Job Type Full-time, Temporary Description The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across ...

ELGA Credit Union

Contact Center Agent

Grand Blanc, MI · On-site

$13.75 - $18.75/hr

ELGA Credit Union Contact Center Agent I Department: Contact Center Location: Grand Blanc, MI Reports To: Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible ...

Brandt Information Services, LLC

Contact Center Agent

$13/hr

Contact Center Agent Must be US Citizen or Green Card holder W-2 Full Time Hourly and Seasonal Position 100% Remote - Must reside in the US full time Brandt Information Services is a leading provider ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth. Contact ...

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Contact Center Agent information

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How much do contact center agent jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for contact center agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level agent positions. These roles often require leadership skills, experience, and sometimes specialized knowledge or certifications in customer service or business management.

What Is a Contact Center Agent?

A contact center agent is responsible for receiving phone calls and handling outbound calls in a customer service call center. In this career, your job duties include speaking with customers on the phone, answering customer service inquiries, and documenting the details of the phone call in the company computer system. The qualifications for a career as a contact center agent include a high school diploma. However, some employers prefer some type of post-secondary education or vocational training. A successful contact center agent has strong communication skills and a positive attitude.

What is the difference between Contact Center Agent vs Customer Service Representative?

AspectContact Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall centers, inbound/outbound calls, often in a corporate settingRetail stores, offices, or call centers; direct interaction with customers
Employer & Industry UsageTelecommunications, finance, tech companiesRetail, healthcare, hospitality, and various service industries
Search & Comparison IntentOften searched for as a call center or customer support roleMore general customer support or service roles

While both roles involve assisting customers, a Contact Center Agent primarily works in call centers handling inbound and outbound calls, often in specialized industries. Customer Service Representatives may work in various settings, including retail or healthcare, providing direct support. The roles overlap in skills and credentials but differ mainly in work environment and industry focus.

What does a contact center agent do?

A contact center agent handles customer inquiries, provides support, and resolves issues via phone, email, or chat. They use communication skills and may utilize customer relationship management (CRM) software to assist clients efficiently.

What are the key skills and qualifications needed to thrive as a Contact Center Agent, and why are they important?

To thrive as a Contact Center Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, active listening, and resilience under pressure are crucial soft skills for delivering effective customer service. These competencies are vital as they ensure customer satisfaction, efficient issue resolution, and positive brand representation.

How can I make 2000 a week working from home?

Contact center agents can earn around $1,000 to $2,000 per week by handling high-volume calls, working flexible hours, and gaining experience in specialized areas like technical support or sales. Increasing income may involve taking on multiple shifts, improving communication skills, and using relevant tools such as CRM software. Earning $2,000 weekly typically requires consistent effort and possibly working overtime or in high-demand roles.

How can I become a call center agent?

To become a contact center agent, you typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and proficiency with computers and customer service software is often required. Some roles may also require language skills or specific certifications depending on the industry.

What are some common challenges Contact Center Agents face, and how can they effectively manage them?

Contact Center Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. Effective time management, clear communication, and staying calm under pressure are essential for success. Many centers provide ongoing training, mentoring, and support systems to help agents improve their skills and resilience. Collaborating with supervisors and teammates can also provide valuable guidance and reduce stress during busy periods.

What are Contact Center Agents?

Contact Center Agents are professionals who handle inbound and outbound communications with customers on behalf of a company. They assist customers with inquiries, resolve issues, provide product or service information, and may also process orders or handle complaints. These agents typically communicate through multiple channels, including phone calls, emails, live chat, and sometimes social media. Their main goal is to ensure a positive customer experience and maintain customer satisfaction.
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Contact Center Agent jobs near you

Contact Center Agent - Full Time

TAMPA BAY FEDERAL CREDIT UNION.

Tampa, FL • On-site

$18 - $21/hr

Full-time

Re-posted 8 days ago

Job description

As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email, and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals. A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.

Contact Center Agent Job Responsibilities:

  • Handles a high volume of inbound and outbound calls
  • Assist members with a variety of transactions by telephone, fax, email and text that include, but are not limited to processing loan payments, transfers, access to online banking, research and account maintenance
  • Refers product and service information to members in helpful, professional manner in an effort to deepen member relationships and achieving their financial goals
  • Have in-depth knowledge and understanding of products and services provided by the Credit Union and affiliates to ensure accurate information is being provided to members
  • Ensure member and customer satisfaction by being patient and offering a pleasant interaction at all times, while trying to meet or exceed expectations
  • Maintains awareness of calls waiting
  • Exercise some independent judgment


Contact Center Agent Experience:

  • Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
  • Call center experience preferred
  • Customer service experience preferred
  • Bilingual (English/Spanish) preferred

Contact Center Agent Education:

  • High School education or GED required
  • Some college preferred


Contact Center Agent Work Schedule:

  • Monday through Friday (9am - 6pm) and Saturdays as needed