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Contact Center Agent Jobs (NOW HIRING)

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15 - $20.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

BankOnBuffalo

BankOnBuffalo, Contact Center Agent

Clarence, NY · On-site

$15.25 - $20.75/hr

BankOnBuffalo, Contact Center Agent Clarence, NY ( • Contact Center Job Type Full-time Description A Contact Center Agent is responsible for providing exceptional customer service for CNB's Family ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

Contact Center Agent Farmington Hills, Michigan Category: Customer Service Job Type: Contract Location: Farmington Hills, Michigan Pay Rate: $0 Summary/Basic Purpose: This position is responsible for ...

German American Bancorp

Contact Center Agent

Jasper, IN · On-site

$14.50 - $19.75/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a ...

German American Bancorp

Contact Center Agent

Shelbyville, KY · On-site

$15 - $20.50/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a ...

German American Bancorp

Contact Center Agent

Whitehall, OH · On-site

$15.75 - $21.25/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a ...

German American Bancorp

Contact Center Agent

Evansville, IN · On-site

$15.50 - $21/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a ...

LifeBridge Health

UC CONTACT CENTER AGENT I

Baltimore, MD · On-site

$17 - $22.59/hr

Summary UC Contact Center Agent I Location: Baltimore, MD Be the First Connection to Exceptional Care Are you passionate about helping others and delivering outstanding customer service? Join the ...

LifeBridge Health

UC CONTACT CENTER AGENT I

Baltimore, MD · On-site

$16.25 - $21.75/hr

Summary UC Contact Center Agent I Location: Baltimore, MD Be the First Connection to Exceptional Care Are you passionate about helping others and delivering outstanding customer service? Join the ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

... Contact Center Agent position is very important and valued because you will be educating and assisting our most valuable asset - our customer - in a new and challenging way. Our Contact Center Agents ...

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Contact Center Agent information

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$11

$18

$28

How much do contact center agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for contact center agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What do you need to be a contact center agent?

To become a contact center agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle customer inquiries professionally. Many employers require a high school diploma or equivalent and may provide training on specific tools or systems used in the call center environment. Some roles may also require prior customer service experience or language skills depending on the customer base.

How do I become a contact center agent with no experience?

To become a contact center agent with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, so having a high school diploma or equivalent and basic computer skills can help you get started; certifications in customer service or communication can also improve your chances.

What is a contact center agent?

A contact center agent is responsible for receiving phone calls and handling outbound calls in a customer service call center. In this career, your job duties include speaking with customers on the phone, answering customer service inquiries, and documenting the details of the phone call in the company computer system. The qualifications for a career as a contact center agent include a high school diploma. However, some employers prefer some type of post-secondary education or vocational training. A successful contact center agent has strong communication skills and a positive attitude.

What is the difference between Contact Center Agent vs Customer Service Representative?

AspectContact Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall centers, inbound/outbound calls, often in a corporate settingRetail stores, offices, or call centers; direct interaction with customers
Employer & Industry UsageTelecommunications, finance, tech companiesRetail, healthcare, hospitality, and various service industries
Search & Comparison IntentOften searched for as a call center or customer support roleMore general customer support or service roles

While both roles involve assisting customers, a Contact Center Agent primarily works in call centers handling inbound and outbound calls, often in specialized industries. Customer Service Representatives may work in various settings, including retail or healthcare, providing direct support. The roles overlap in skills and credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a contact center agent?

To thrive as a Contact Center Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, active listening, and resilience under pressure are crucial soft skills for delivering effective customer service. These competencies are vital as they ensure customer satisfaction, efficient issue resolution, and positive brand representation.

What are some common challenges contact center agents face, and how can they effectively manage them?

Contact Center Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. Effective time management, clear communication, and staying calm under pressure are essential for success. Many centers provide ongoing training, mentoring, and support systems to help agents improve their skills and resilience. Collaborating with supervisors and teammates can also provide valuable guidance and reduce stress during busy periods.
More about Contact Center Agent jobs
What cities are hiring for Contact Center Agent jobs? Cities with the most Contact Center Agent job openings:
Who are the top companies hiring for Contact Center Agent jobs? The top employers for Contact Center Agent jobs are:
What states have the most Contact Center Agent jobs? States with the most job openings for Contact Center Agent jobs include:
What job categories do people searching Contact Center Agent jobs look for? The top searched job categories for Contact Center Agent jobs are:
What are popular job titles related to Contact Center Agent jobs? For Contact Center Agent jobs, the most frequently searched job titles are:
Contact Center Agent jobs near you
Infographic showing various Contact Center Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,112 per year, or $18.8 per hour.

Contact Center Agent I

Adventure Credit Union

Dewitt, MI • On-site

$13.50 - $18.50/hr

Full-time

Posted 23 days ago

Job description

Description:

Adventure Credit Union has been providing financial services to their members for over 80 years and are continuing to grow to meet their members changing needs. As one of the Best & Brightest Companies To Work For In The Nation, we strive to recruit and retain ambitious and talented individuals by continuous development, support, and appreciation. We currently are looking to add a full time Contact Center Agent to the Adventure Team!

The primary purpose of this position is to provide superior member service while engaging with our membership through our in-bound Contact Center. The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union’s brand and promotes a service culture consistent with the credit unions’ mission, vision, core beliefs and goal of being a Trusted Financial Guide.

Responsibilities include, but not limited to:

  • Answers phone, text, chat and video banking inquiries from members regarding:
  • Loan and deposit services.
  • Products and account information.
  • The operation, benefits, and access of several digital features Adventure offers.
  • Troubleshoots inquiries and provides solutions for all accounts and services. Quotes interest rates, completes transfer requests, outgoing wire transfers, withdrawals, stop payments, etc. Orders checks, processes statement and check copy requests and properly assesses fees. Opens and redeems certificates of deposit, etc.
  • Actively uses Sales and Service skills to cross-sell credit union products and services by matching member needs to product benefits. Educates members on making the most effective use of services by explaining features and benefits.
  • Responsible for tracking cross sales and achieving set goals for Contact Center Agent.
  • Responsible for accuracy, follow-up and maintenance on all types of accounts using the core computer system.
  • Records payments by phone requests, documents phone call and assesses appropriate fees.
  • Processes all address change forms and performs Address Analysis according to Red Flag Policy on all systems.
  • Is primary technical support for all for members and employees for Online Banking, BILLPAY, Multifactor issues and many other programs used by the staff at Adventure CU.
  • Provides assistance by troubleshooting, researching and responding to member inquiries/concerns within authority. Approves and processes fee refunds.
  • Processes return mail, assess appropriate fees and performs other side jobs as assigned.
  • Understands and complies with all regulatory compliance polices. Follows established credit union policies and procedures.
  • Maintains a working knowledge of all Adventure Credit Union products and services.
  • Maintains the highest level of confidentiality to ensure all member information is protected and secure. Ensures that security procedures are followed.
Requirements:

Job Requirements

  • High school diploma or equivalent.
  • One (1) to Three (3) years related experience in a customer/member service environment.
  • Strong sales skills.
  • Clearly, effectively and professionally communicate with coworkers, members, vendors and business partners, both verbally and in writing.
  • Strong understanding of online and mobile technologies.
  • Excellent typing and computer skills, including in-house email and core systems.
  • Bilingual is a plus!