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Contact Center Agent Jobs (NOW HIRING)

LifeBridge Health

UC CONTACT CENTER AGENT I

Baltimore, MD · On-site

$16.25 - $21.75/hr

Role of the UC Contact Center Agent I The UC Contact Center Agent I is responsible for managing customer inquiries using established protocols, guidelines, and supported software systems. This role ...

First City Credit Union

Contact Center Agent I

Altadena, CA

$18.75 - $25.25/hr

Contact Center Agent I The Contact Center Agent I will assume, but not be limited to, the following responsibilities: * Answers member service calls in a professional and courteous manner. * Provides ...

German American Bancorp

Contact Center Agent

Jasper, IN

$14.50 - $19.75/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a ...

German American Bancorp

Contact Center Agent

Evansville, IN

$15.50 - $21/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a ...

German American Bancorp

Contact Center Agent

Whitehall, OH

$15.75 - $21.25/hr

Contact Center Agent Overview: As a ContactCenter Agent , you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a ...

MyFlorida

CONTACT CENTER AGENT - 73002454

Tallahassee, FL · On-site

$39K/mo

CONTACT CENTER AGENT - 73002454 Pay Plan: Career Service Position Number: 73002454 Salary: $39,960.00 / annually Posting Closing Date: 06/05/2026 Total Compensation Estimator Tool Florida Department ...

MyFlorida

CONTACT CENTER AGENT - 73002454

Tallahassee, FL · On-site

$39K/mo

CONTACT CENTER AGENT - 73002454 Pay Plan: Career Service Position Number: 73002454 Salary: $39,960.00 / annually Posting Closing Date: 06/05/2026 Total Compensation Estimator Tool Florida Department ...

MyFlorida

CONTACT CENTER AGENT - 73006659

Tallahassee, FL · On-site

$39K/mo

CONTACT CENTER AGENT - 73006659 Pay Plan: Career Service Position Number: 73006659 Salary: $39,960.00 / annually Posting Closing Date: 06/02/2026 Total Compensation Estimator Tool Florida Department ...

MyFlorida

CONTACT CENTER AGENT - 73002454

Tallahassee, FL · On-site

$39K/mo

CONTACT CENTER AGENT - 73002454 Pay Plan: Career Service Position Number: 73002454 Salary: $39,960.00 / annually Posting Closing Date: 06/05/2026 Total Compensation Estimator Tool Florida Department ...

MyFlorida

CONTACT CENTER AGENT - 73006659

Tallahassee, FL · On-site

$39K/mo

CONTACT CENTER AGENT - 73006659 Pay Plan: Career Service Position Number: 73006659 Salary: $39,960.00 / annually Posting Closing Date: 06/02/2026 Total Compensation Estimator Tool Florida Department ...

MyFlorida

CONTACT CENTER AGENT - 73002454

Tallahassee, FL · On-site

$39K/mo

CONTACT CENTER AGENT - 73002454 Pay Plan: Career Service Position Number: 73002454 Salary: $39,960.00 / annually Posting Closing Date: 06/05/2026 Total Compensation Estimator Tool Florida Department ...

MyFlorida

CONTACT CENTER AGENT - 73006659

Tallahassee, FL · On-site

$39K/mo

CONTACT CENTER AGENT - 73006659 Pay Plan: Career Service Position Number: 73006659 Salary: $39,960.00 / annually Posting Closing Date: 06/02/2026 Total Compensation Estimator Tool Florida Department ...

MyFlorida

CONTACT CENTER AGENT - 73002454

Tallahassee, FL · On-site

$39K/mo

CONTACT CENTER AGENT - 73002454 Pay Plan: Career Service Position Number: 73002454 Salary: $39,960.00 / annually Posting Closing Date: 06/05/2026 Total Compensation Estimator Tool Florida Department ...

MyFlorida

CONTACT CENTER AGENT - 73006659

Tallahassee, FL · On-site

$39K/mo

CONTACT CENTER AGENT - 73006659 Pay Plan: Career Service Position Number: 73006659 Salary: $39,960.00 / annually Posting Closing Date: 06/02/2026 Total Compensation Estimator Tool Florida Department ...

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Contact Center Agent information

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How much do contact center agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for contact center agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What Is a Contact Center Agent?

A contact center agent is responsible for receiving phone calls and handling outbound calls in a customer service call center. In this career, your job duties include speaking with customers on the phone, answering customer service inquiries, and documenting the details of the phone call in the company computer system. The qualifications for a career as a contact center agent include a high school diploma. However, some employers prefer some type of post-secondary education or vocational training. A successful contact center agent has strong communication skills and a positive attitude.

What is the difference between Contact Center Agent vs Customer Service Representative?

AspectContact Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall centers, inbound/outbound calls, often in a corporate settingRetail stores, offices, or call centers; direct interaction with customers
Employer & Industry UsageTelecommunications, finance, tech companiesRetail, healthcare, hospitality, and various service industries
Search & Comparison IntentOften searched for as a call center or customer support roleMore general customer support or service roles

While both roles involve assisting customers, a Contact Center Agent primarily works in call centers handling inbound and outbound calls, often in specialized industries. Customer Service Representatives may work in various settings, including retail or healthcare, providing direct support. The roles overlap in skills and credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a Contact Center Agent, and why are they important?

To thrive as a Contact Center Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, active listening, and resilience under pressure are crucial soft skills for delivering effective customer service. These competencies are vital as they ensure customer satisfaction, efficient issue resolution, and positive brand representation.

What are some common challenges Contact Center Agents face, and how can they effectively manage them?

Contact Center Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. Effective time management, clear communication, and staying calm under pressure are essential for success. Many centers provide ongoing training, mentoring, and support systems to help agents improve their skills and resilience. Collaborating with supervisors and teammates can also provide valuable guidance and reduce stress during busy periods.

What are Contact Center Agents?

Contact Center Agents are professionals who handle inbound and outbound communications with customers on behalf of a company. They assist customers with inquiries, resolve issues, provide product or service information, and may also process orders or handle complaints. These agents typically communicate through multiple channels, including phone calls, emails, live chat, and sometimes social media. Their main goal is to ensure a positive customer experience and maintain customer satisfaction.
More about Contact Center Agent jobs
What cities are hiring for Contact Center Agent jobs? Cities with the most Contact Center Agent job openings:
Who are the top companies hiring for Contact Center Agent jobs? The top employers for Contact Center Agent jobs are:
What states have the most Contact Center Agent jobs? States with the most job openings for Contact Center Agent jobs include:
What job categories do people searching Contact Center Agent jobs look for? The top searched job categories for Contact Center Agent jobs are:
What are popular job titles related to Contact Center Agent jobs? For Contact Center Agent jobs, the most frequently searched job titles are:
Contact Center Agent jobs near you
Infographic showing various Contact Center Agent job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,112 per year, or $18.8 per hour.
UC CONTACT CENTER AGENT I

UC CONTACT CENTER AGENT I

LifeBridge Health

Baltimore, MD • On-site

$16.25 - $21.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

LifeBridge Health rating

6.3

Company rating: 6.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

663rd of 870 rated healthcare providers

Job description

Who We Are

LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Guided by our mission to improve the health of the communities we serve, we are transforming healthcare by expanding access, elevating the patient experience, and advancing innovative, community-centered care solutions.

The LifeBridge Health Contact Center, located in Baltimore, MD, serves as a centralized hub for all inbound and outbound communications related to our healthcare services. As the first point of contact for patients, families, and healthcare providers, the Contact Center plays a vital role in coordinating patient needs and ensuring seamless access to care across the health system.

Role of the UC Contact Center Agent I

The UC Contact Center Agent I is responsible for managing customer inquiries using established protocols, guidelines, and supported software systems. This role supports inbound requests received via phone, EMR portal, the LifeBridge Health website, and other unified communication channels.

Agents provide assistance to patients, provider practices, departments, and other LifeBridge Health services. Requests may include appointment scheduling, prescription refill coordination, preauthorization support, referral follow-up, and other provider practice–related activities. The Agent I collaborates closely with internal teams and proactively identifies opportunities to enhance the overall customer and patient experience.

Key Responsibilities

  • Utilize contact center applications and systems to register patients, schedule appointments, capture requests, and update service tickets on behalf of provider practices and LifeBridge Health departments.
  • Register new patients, schedule appointments, and relay messages to physicians or departments to support patient care visits and services.
  • Maintain open communication with provider practices to effectively transfer and receive relevant information in support of patient and customer needs.

Requirements

  • Education: High School Diploma or GED required.
  • Experience: One to three years of relevant experience in a contact center, healthcare, or customer service environment preferred.

What LifeBridge Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

LifeBridge Health logo

About LifeBridge Health

Sourced by ZipRecruiter

LifeBridge Health is a $2B, 13,000 team member healthcare system that Cares Bravely for over 1 million patients annually throughout Maryland. We are comprised of 5 main healthcare centers: Sinai Hospital, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital, and Grace Medical Center as well as several specialty and primary care locations throughout Baltimore.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1988

Social media

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