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Contact Center Agent Jobs (NOW HIRING)

NBT Bank

Contact Center Agent

Norwich, NY · On-site

$18.50 - $22.58/hr

Pay Range: $18.50 - $22.58 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan ...

NBT Bank

Contact Center Agent

New York, NY · On-site

$18.50 - $22.58/hr

Pay Range: $18.50 - $22.58 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent's primary objective is to deliver exceptional ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals, achieving prescribed customer service levels ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals, achieving prescribed customer service levels ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals, achieving prescribed customer service levels ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals, achieving prescribed customer service levels ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals, achieving prescribed customer service levels ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals, achieving prescribed customer service levels ...

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How much do contact center agent jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for contact center agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level agent positions. These roles often require leadership skills, experience, and sometimes specialized knowledge or certifications in customer service or business management.

What Is a Contact Center Agent?

A contact center agent is responsible for receiving phone calls and handling outbound calls in a customer service call center. In this career, your job duties include speaking with customers on the phone, answering customer service inquiries, and documenting the details of the phone call in the company computer system. The qualifications for a career as a contact center agent include a high school diploma. However, some employers prefer some type of post-secondary education or vocational training. A successful contact center agent has strong communication skills and a positive attitude.

What is the difference between Contact Center Agent vs Customer Service Representative?

AspectContact Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall centers, inbound/outbound calls, often in a corporate settingRetail stores, offices, or call centers; direct interaction with customers
Employer & Industry UsageTelecommunications, finance, tech companiesRetail, healthcare, hospitality, and various service industries
Search & Comparison IntentOften searched for as a call center or customer support roleMore general customer support or service roles

While both roles involve assisting customers, a Contact Center Agent primarily works in call centers handling inbound and outbound calls, often in specialized industries. Customer Service Representatives may work in various settings, including retail or healthcare, providing direct support. The roles overlap in skills and credentials but differ mainly in work environment and industry focus.

What does a contact center agent do?

A contact center agent handles customer inquiries, provides support, and resolves issues via phone, email, or chat. They use communication skills and may utilize customer relationship management (CRM) software to assist clients efficiently.

What are the key skills and qualifications needed to thrive as a Contact Center Agent, and why are they important?

To thrive as a Contact Center Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, active listening, and resilience under pressure are crucial soft skills for delivering effective customer service. These competencies are vital as they ensure customer satisfaction, efficient issue resolution, and positive brand representation.

How can I make 2000 a week working from home?

Contact center agents can earn around $1,000 to $2,000 per week by handling high-volume calls, working flexible hours, and gaining experience in specialized areas like technical support or sales. Increasing income may involve taking on multiple shifts, improving communication skills, and using relevant tools such as CRM software. Earning $2,000 weekly typically requires consistent effort and possibly working overtime or in high-demand roles.

How can I become a call center agent?

To become a contact center agent, you typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and proficiency with computers and customer service software is often required. Some roles may also require language skills or specific certifications depending on the industry.

What are some common challenges Contact Center Agents face, and how can they effectively manage them?

Contact Center Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. Effective time management, clear communication, and staying calm under pressure are essential for success. Many centers provide ongoing training, mentoring, and support systems to help agents improve their skills and resilience. Collaborating with supervisors and teammates can also provide valuable guidance and reduce stress during busy periods.

What are Contact Center Agents?

Contact Center Agents are professionals who handle inbound and outbound communications with customers on behalf of a company. They assist customers with inquiries, resolve issues, provide product or service information, and may also process orders or handle complaints. These agents typically communicate through multiple channels, including phone calls, emails, live chat, and sometimes social media. Their main goal is to ensure a positive customer experience and maintain customer satisfaction.
More about Contact Center Agent jobs
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Who are the top companies hiring for Contact Center Agent jobs? The top employers for Contact Center Agent jobs are:
What states have the most Contact Center Agent jobs? States with the most job openings for Contact Center Agent jobs include:
What job categories do people searching Contact Center Agent jobs look for? The top searched job categories for Contact Center Agent jobs are:
What are popular job titles related to Contact Center Agent jobs? For Contact Center Agent jobs, the most frequently searched job titles are:
Contact Center Agent jobs near you
Contact Center Agent

Contact Center Agent

NBT Bank

Norwich, NY • On-site

$18.50 - $22.58/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

NBT Bank rating

6.0

Company rating: 6.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

131st of 149 rated banks

Job description

Pay Range: $18.50 - $22.58
The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.
The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.
Education and Experience:
  • High School Diploma or GED required
  • Associates Degree preferred
  • Customer service experience preferred

Skills and Abilities:
  • Strong Communication skills, both written and verbal
  • Great active listening skills
  • A patient, empathic attitude
  • A passion to support Customers
  • Ability to work and learn in fast paced environment
  • Ability to work quickly and accurately
  • Ability to multitask
  • Computer Literacy
  • Basic Trouble shooting skills

Unique Job Characteristics and Requirements:
  • Must be able to work flexible hours
  • Requires Saturday hours

Tasks Performed:
  • 55% Responsible for resolving consumer customer inquiries via one customer support channel. Use active listening skills, ask probing questions to collect information needed to resolve customer inquiries. Provide customer with account, product or service information. Source data across multiple banking systems in order to research and resolve customer inquiries. Guide customers through basic troubleshooting steps Responsible for learning new products, and services in a fast-changing environment. Accountable for meeting metric driven goals.
  • 20% Responsible for creating a positive customer experience and achieving defined satisfaction goals on customer satisfaction surveys. Represent the NBT Brand and uphold NBT core values.
  • 10% Complete account, product maintenance as well as complete monetary customer transactions. .
  • 10% Ensures that all security measures, policy and procedures are adhered to.
  • 5% Other duties as assigned.

Physical Requirements:
  • Communicate effectively with internal and/or external customers
  • Stationary 75% of time or greater
  • Move Objects to Maximum 10 lbs

Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development
Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Total Rewards
NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way.
Business Stability
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.
Benefits for Full-Time Employees:
  • Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
  • Parental Leave: Six weeks of paid leave at 100% of your salary.
  • Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Flexible Spending Accounts: For healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
  • Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
  • Adoption Assistance: Supporting your growing family.
  • Tuition Reimbursement: Invest in your education and career growth.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Pet Insurance: For all your furry friends.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:
  • Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
  • Paid Sick and Safe Leave: For your health and safety.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

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