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Synergy Call Center Jobs (NOW HIRING)

Hope Credit Union

Call Center Manager

Jackson, MS · On-site

Call Center Manager Department: Retail Operations Reports To: Senior Vice President, Retail ... Experience working with Cisco, Banno, Symitar, Synergy, and other related Key Competencies & Skills:

7 Insurance

Call Center Agent

Knoxville, TN · On-site

$17/hr

Image documents to Synergy. * First call resolution by taking ownership of member issues and ... center. Maintain a dependable record of attendance and timeliness. * To answer the call promptly ...

7 Insurance

Call Center Agent

Knoxville, TN · On-site

$17/hr

Image documents to Synergy. * First call resolution by taking ownership of member issues and ... center. Maintain a dependable record of attendance and timeliness. * To answer the call promptly ...

AnswerNet

Call Center Agent Bilingual/Spanish-Remote

$12.75/hr

Call Center Agent Bilingual/Spanish-Remote Job Category: Operations Requisition Number: CALLC001187 ... Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet ...

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How much do synergy call center jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for synergy call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a typical day look like for a representative at Synergy Call Center?

A typical day for a representative at Synergy Call Center involves managing incoming and outgoing calls, assisting customers with inquiries or issues, and documenting interactions within the company's CRM platform. Team members often collaborate with supervisors and specialized departments to resolve more complex situations and ensure seamless service. You may participate in daily team meetings for updates and training, which help maintain high service standards. This environment is fast-paced, supportive, and focused on providing positive customer experiences while fostering opportunities for personal skill development.

What is a synergy contact center?

A synergy contact center is a customer service facility that emphasizes collaboration and integrated communication channels, such as phone, email, and chat, to improve customer experience. Employees in such centers often use customer relationship management (CRM) tools and require strong communication skills to handle inquiries efficiently.

How to make 2000 a week working from home?

Synergy Call Center agents can increase earnings by handling more calls, improving sales skills, and working additional hours or shifts. Achieving $2,000 weekly typically requires consistent full-time hours, strong communication skills, and possibly performance-based incentives or commissions. Success depends on call volume, efficiency, and the company's pay structure.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

Is Synergy Staffing a good company to work for?

Synergy Staffing is a staffing agency that provides employment opportunities in various industries, including call centers. The company's reputation can vary based on location and individual experiences, so it is advisable to research specific reviews and job conditions before applying. Employees often cite the importance of communication skills and adaptability in call center roles at such agencies.

What are the key skills and qualifications needed to thrive in the Synergy Call Center position, and why are they important?

To thrive at Synergy Call Center, you need excellent communication skills, strong customer service abilities, and the ability to quickly solve problems, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is commonly required. Patience, resilience under pressure, and a team-oriented attitude are standout soft skills for the role. These abilities help ensure customer satisfaction, efficient workflow, and successful collaboration in a fast-paced call center environment.

What is a Synergy Call Center job?

A Synergy Call Center job typically involves handling inbound and outbound calls to provide customer support, troubleshoot issues, or offer sales assistance. Employees in this role are responsible for delivering excellent customer service, resolving inquiries efficiently, and maintaining a professional demeanor. Strong communication skills and the ability to work in a fast-paced environment are essential. Some positions may also require data entry, technical support, or upselling services.

More about Synergy Call Center jobs
What are the most commonly searched types of Synergy Call Center jobs? The most popular types of Synergy Call Center jobs are:
What states have the most Synergy Call Center jobs? States with the most job openings for Synergy Call Center jobs include:
What job categories do people searching Synergy Call Center jobs look for? The top searched job categories for Synergy Call Center jobs are:
Synergy Call Center jobs near you
Infographic showing various Synergy Call Center job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 96% Full Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Manager

Call Center Manager

Hope Credit Union

Jackson, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

HOPE Overview
HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at https://www.hopecu.org/.
Title: Call Center Manager
Department: Retail Operations
Reports To: Senior Vice President, Retail Operations
Supervise: Telephone Service Representatives
Job Classification: Exempt, Full-time
Location: Onsite Jackson, MS
The Call Center Manager is responsible for overseeing daily operations of the call center, including supervising Telephone Service Representatives, ensuring efficient handling of incoming and outgoing calls, and delivering exceptional customer service with timely resolution.
Responsibilities:
  • Lead and support strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance.
  • Supervise, train and coach Telephone Service Representatives
  • Develop and implement comprehensive training programs.
  • Research and resolve complex member issues with professionalism and a high level of customer service, including de-escalation when necessary
  • Monitor and respond to incoming and outgoing calls in a timely manner, (e.g., updating member accounts information, processing check requests)
  • Maintain strict confidentiality of member's information
  • Ensure timely processing of incoming mail deposits and/or payments
  • Develop and manage performance goals and metrics (e.g., call handling time, cross-selling of value-added products and/or services),
  • Ensure completion of compliance related courses and adherence to service level agreements
  • Monitoring and reviewing call center reports to call center quality improvements
  • Serve as liaison between the call center and other departments
  • Management and oversight of 3 party vendor relationships
  • Develop and implement strategic call center metric initiatives to drive enhanced member experience
  • Other duties as assigned

Qualifications:
  • Required
    • High School Diploma/GED
    • 5 - 7 years leadership experience in a high-volume banking or credit union call center environment
    • Proven expertise in handling escalated conflict resolution
  • Preferred
    • Bachelor's degree in business or related discipline
    • Experience working with Cisco, Banno, Symitar, Synergy, and other related

Key Competencies & Skills:
  • Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
  • People development & Leadership - ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the skills needed. Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
  • Problem solving - Having the ability to identify problems and issues of varying issues of varying complexities and to find effective solutions with few guidelines.
  • Oral communication - Shaping and expressing ideas and information in an effective manner.
  • Results orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
  • Strategic thinking & accountability - Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization. Accepting responsibility results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization

Work Environment:
  • Employees spend most of the time in office environment, generally accessible to the public, customers, and potential customers by telephone.
  • Noise level in the work environment is usually moderate.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Physical Demands:
  • Employees are regularly required to sit, stand and walk.
  • Employees will use hands to finger, handle or feel, reach with hands and arms, and talk or hear.
  • Employees must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Comprehensive Benefits Package:
  • Paid Vacation and Sick Time
  • 11 Paid Holidays
  • 401(k) with Company Match
  • Medical, Dental, and Vision Benefits
  • Flexible Spending Account (FSA)
  • Disability Benefits
  • Life Insurance, Critical Illness, Accident
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement, Professional Development

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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