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Synergy Call Center Jobs (NOW HIRING)

Synergy

Intake Call Center - Medical

Las Vegas, NV · On-site

$20 - $25/hr

At Synergy Respiratory, we are dedicated to improving the quality of life for patients who depend ... Minimum of one year of customer service, healthcare intake, medical office, call center, or durable ...

Synergy

Intake Call Center - Medical

Glendale, CA · On-site

$25 - $28/hr

At Synergy Respiratory, we are dedicated to improving the quality of life for patients who depend ... Minimum of one year of customer service, healthcare intake, medical office, call center, or durable ...

Synergy

Intake Call Center - Medical

Las Vegas, NV · On-site

$20 - $25/hr

At Synergy Respiratory, we are dedicated to improving the quality of life for patients who depend ... Minimum of one year of customer service, healthcare intake, medical office, call center, or durable ...

Pedder Auto Group

Call Center Service Representative

Poway, CA · On-site

$16 - $20.75/hr

Call Center Service Representative The Pedder Automotive Group was founded in 2008 by Owner David ... Work effectively together with co-workers and managers to create maximum synergy, coordination and ...

Pedder Auto Group

Call Center Service Representative

Poway, CA · On-site

$15.75 - $20.50/hr

The Call Center Service Representative position is responsible for handling all inbound and ... Work effectively together with co-workers and managers to create maximum synergy, coordination and ...

Boston Scientific

Call Center CDS I

Houston, TX · On-site

$14.75 - $19/hr

At Boston Scientific, we value collaboration and synergy. Relocation assistance is not available ... call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination ...

New

Boston Scientific

Call Center CDS I

Houston, TX · On-site

$14.75 - $19/hr

At Boston Scientific, we value collaboration and synergy. Relocation assistance is not available ... call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination ...

Boston Scientific

Call Center CDS I

Houston, TX

$14.75 - $19/hr

At Boston Scientific, we value collaboration and synergy. Relocation assistance is not available ... call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination ...

New

Boston Scientific

Call Center CDS I

Houston, TX

$14.75 - $19/hr

At Boston Scientific, we value collaboration and synergy. Relocation assistance is not available ... call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination ...

New

AnswerNet

Call Center Agent Bilingual/Spanish-Remote

$12.75/hr

TPV Bilingual Call Center Agent Job Type: Full-Time Hours: 11 am - 7 pm with 7 days flexibility ... Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet ...

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Synergy Call Center information

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How much do synergy call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for synergy call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a typical day look like for a Synergy Call Center representative?

A typical day for a representative at Synergy Call Center involves managing incoming and outgoing calls, assisting customers with inquiries or issues, and documenting interactions within the company's CRM platform. Team members often collaborate with supervisors and specialized departments to resolve more complex situations and ensure seamless service. You may participate in daily team meetings for updates and training, which help maintain high service standards. This environment is fast-paced, supportive, and focused on providing positive customer experiences while fostering opportunities for personal skill development.

How to get hired as a synergy call center agent?

To get hired as a Synergy Call Center agent, candidates should have strong communication skills, basic computer proficiency, and a customer service mindset. Employers often require a high school diploma or equivalent and may conduct phone or virtual interviews, sometimes testing typing speed and problem-solving abilities. Relevant experience in customer support or sales can improve chances of selection.

What are the key skills and qualifications needed to thrive in the Synergy Call Center position?

To thrive at Synergy Call Center, you need excellent communication skills, strong customer service abilities, and the ability to quickly solve problems, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is commonly required. Patience, resilience under pressure, and a team-oriented attitude are standout soft skills for the role. These abilities help ensure customer satisfaction, efficient workflow, and successful collaboration in a fast-paced call center environment.

What is a Synergy Call Center?

A Synergy Call Center job typically involves handling inbound and outbound calls to provide customer support, troubleshoot issues, or offer sales assistance. Employees in this role are responsible for delivering excellent customer service, resolving inquiries efficiently, and maintaining a professional demeanor. Strong communication skills and the ability to work in a fast-paced environment are essential. Some positions may also require data entry, technical support, or upselling services.

More about Synergy Call Center jobs
What are the most commonly searched types of Synergy Call Center jobs? The most popular types of Synergy Call Center jobs are:
What states have the most Synergy Call Center jobs? States with the most job openings for Synergy Call Center jobs include:
What job categories do people searching Synergy Call Center jobs look for? The top searched job categories for Synergy Call Center jobs are:
Synergy Call Center jobs near you
Infographic showing various Synergy Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Sr. Call Center Manager

Energy Service Experts

Houston, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Sr. Call Center Manager
Spruce Power
THE ROLE: Sr. Call Center Manager
Spruce Power, a leading provider of solar energy to over 83,000 customers, is the nation's #1 independent residential solar servicing company, and offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third-party asset owners and retail customers.
Spruce is headquartered in Denver, CO, with a presence in Houston, TX and the Bay Area, CA. This role is envisioned to be located in Houston, Tx.
Spruce is seeking a Sr. Call Center Manager is a senior leadership role responsible for overseeing all operations of Spruce Power's Call Center, including the Homeowner Support Team (HOST) and the Special Escalation Team (SET). This role is critical to unifying both departments under a cohesive operational strategy, fostering cross-team synergy, and ensuring an exceptional, consistent customer experience. The Sr. Call Center Manager reports directly to the Director of Customer Experience and partners closely with Legal, Finance, and Operations to resolve complex, high-stakes customer matters.
Key Responsibilities Include:
Cross Departmental Leadership & Synergy
  • Provide unified oversight and strategic direction for the Homeowner Support Team (HOST) and the Special Escalation Team (SET), ensuring aligned goals, shared resources, and consistent service standards
  • Create and sustain strong operational synergy between HOST and SET through joint workflows, shared KPIs, cross-training, and open communication channels
  • Identify opportunities to reduce interdepartmental silos and implement structured collaboration frameworks to improve case handoffs, escalation routing, and resolution speed
  • Champion a unified call center culture centered on accountability, continuous improvement, and exceptional service for homeowners
  • Partner with the Live Ops, Operations Process, and System Monitoring teams to coordinate staffing, scheduling, and capacity planning across both departments

Team Management & Development
  • Directly supervise the HOST Supervisor and SET Supervisor, providing coaching, mentoring, and performance leadership
  • Conduct regular one-on-ones and performance reviews with direct reports; cascade performance management practices across both teams
  • Lead recruitment, onboarding, and development for supervisors and senior agents across the call center
  • Build and implement mentorship programs and career-pathing frameworks to retain and develop top talent
  • Foster a high-performance, customer-centric culture that motivates team members to exceed expectations.

Escalation Management & Legal Coordination
  • Serve as the senior escalation point for complex homeowner cases that cannot be resolved at the supervisor level
  • Oversee routing and resolution of Attorney General (AG) complaints, regulatory filings, and other legally sensitive matters, ensuring strict adherence to deadlines and regulatory requirements
  • Act as the primary liaison between the Call Center and the Legal Department for matters involving pre-litigation, pending lawsuits, communications with opposing counsel, and AG- or attorney-initiated escalations
  • Partner with Legal to investigate high-stakes cases, present findings, and develop de-escalation strategies to minimize legal exposure
  • Ensure proper documentation of all legal and regulatory escalations; maintain audit-ready records in accordance with Legal and Compliance standards

Performance, Reporting & Analytics
  • Define, monitor, and report on call center KPIs for HOST and SET, including call volume, service levels, first-contact resolution, customer satisfaction, and schedule adherence
  • Analyze performance data from both departments to identify trends, root causes, and improvement opportunities
  • Prepare and present regular performance reports to senior leadership
  • Oversee the monthly finance and operations reports submitted by SET and collaborate with Fin Ops as needed
  • Implement quality assurance programs across both teams, including call listening, interaction reviews, and compliance audits.

Process Improvement & Strategic Initiatives
  • Lead the design and documentation of new call center processes, policies, and standard operating procedures applicable across both HOST and SET
  • Identify and drive initiatives to reduce escalation rates, improve first-contact resolution, and enhance the overall homeowner experience
  • Collaborate with the Operations Process team to ensure that new capabilities, tools, and products are efficiently integrated into call center workflows
  • Partner with Vendor Management and external service providers to continuously improve outcomes and operational efficiency.
QUALIFICATIONS
  • Minimum of 5-7 years of experience in call center or customer service operations, including at least 3 years in a managerial or senior leadership role
  • Demonstrated experience managing multiple teams or departments concurrently within a call center environment
  • Proven experience working directly with Legal, Compliance, or Regulatory teams on escalated matters involving attorneys, AG offices, or pre-litigation cases - required
  • Experience managing regulatory complaints, including AG filings, within a consumer-facing industry
  • Background in the energy, utilities, or financial services industry is preferred
  • Strong proficiency with CRM and ticketing platforms; experience with ServiceNow preferred
  • Track record of building cross-functional synergy and leading organizational change
  • Demonstrated ability to manage complex escalations and navigate legally sensitive situations with composure and sound judgment
PROFESSIONAL ATTRIBUTES
  • Exceptional leadership presence, with the ability to unite teams, build trust, and drive cultural alignment across departments
  • Skilled at building bridges between teams - setting shared goals, reducing friction, and fostering a collaborative, unified call center environment
  • Legally astute - comfortable interfacing with attorneys, AG representatives, and Legal Department stakeholders, demonstrating professionalism and strategic awareness
  • Data-driven decision-maker with strong analytical skills and the ability to translate metrics into actionable strategies
  • Highly organized, able to manage competing priorities across multiple departments in a fast-paced environment
  • Clear and effective communicator - written and verbal - with the ability to present findings and recommendations to executive leadership
  • Solutions-oriented and proactive, with a strong sense of urgency and accountability
EDUCATION
Bachelor's degree in business administration, Communications, or a related field preferred. High School diploma or GED required.
BENEFITS
Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.
EQUAL OPPORTUNITY EMPLOYER
We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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