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Credit Card Call Center Jobs (NOW HIRING)

SC State Credit Union

Credit Card Assistant

Columbia, SC · On-site

$15.50 - $17.50/hr

State Credit Union is in need of a Credit Card Assistant in the Columbia, SC area. Applicants ... Answer phone calls from branches and phone center related to items posted to members' accounts

Bank of Colorado

CREDIT CARD CSR

Papillion, NE

Credit Card Csr Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties. Researches customer requests. Answers phone and ...

Bank of Colorado

CREDIT CARD CSR

Papillion, NE · On-site

Credit Card Csr Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties. Researches customer requests. Answers phone and ...

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How much do credit card call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for credit card call center in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Credit Card Call Center job?

A Credit Card Call Center job involves assisting customers with inquiries related to their credit cards, such as account information, payments, transactions, and dispute resolution. Representatives may also help with troubleshooting card issues, fraud prevention, and providing details on products or services. Strong communication and problem-solving skills are essential for handling customer concerns efficiently.

What are the key skills and qualifications needed to thrive in the Credit Card Call Center position, and why are they important?

To excel in a Credit Card Call Center role, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes compliance certifications, such as PCI DSS, are beneficial. Outstanding patience, resilience, and the ability to remain calm under pressure help individuals stand out in this fast-paced environment. These skills and qualities are critical for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction.

What does a typical workday look like for someone working in a Credit Card Call Center?

A typical workday in a Credit Card Call Center involves handling incoming and outgoing calls from customers regarding their credit card accounts, such as billing inquiries, payment processing, fraud investigations, and dispute resolution. You’ll work as part of a team, often in a structured shift environment, where meeting call quality metrics and response times is important. Regular collaboration with supervisors and colleagues is common, especially when addressing complex customer issues or receiving updates on procedures. The fast-paced setting keeps the work dynamic, and there are often opportunities for advancement within customer service or into supervisory roles for those who excel.
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Credit Card Call Center jobs near you
Credit Card Representative (Call Center)

Credit Card Representative (Call Center)

Farm Bureau Bank

San Antonio, TX

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Credit Card Representative (Call Center)

Farm Bureau Bank-TX Headquarters - San Antonio, TX 78232

Overview

Salary Range $20.00 Hourly Position Type Full Time Job Shift Rotating Education Level High School Travel Percentage Negligible Category Customer Service

Description

The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry.

Farm Bureau Bank. Not just branches. Roots.

FBB team members enjoy competitive compensation and generous benefits.

  • Affordable Medical, Dental and Vision coverage
  • Outstanding 401k – Employer match up to 5%
  • Paid Volunteer Hours
  • Accrued Paid Time Off (PTO) & Paid Holidays
  • Life Insurance and Long-Term Disability (company paid)
  • Continuing Education Opportunities
  • View all available benefit options at Farmbureau.bank.

Hiring for an in-person role in San Antonio, Texas only, with potential for hybrid schedule after 90 days.

What you'll get to do:

  • Provide customers with accurate information via voice, email, or chat, answering questions, and resolve customer complaints, inquiries, and requests regarding new and current credit card accounts.
  • Outbound customer courtesy calls to notify, educate, and troubleshoot customer inquiries.
  • Maintain a working knowledge of the credit card products and services offered.
  • Pursue personal development to achieve job proficiency and meets performance goals set within Customer Care Team.
  • Responsible for being familiar with the entire credit card process for consumer and business cards.
  • Report any signs of application fraud and identity theft.
  • Gather required customer information, submit applications, and notify underwriting of any risk that the bank may encounter.
  • Cross-train for other products.
  • Meet customer service standards set for quality assurance purposes within the Customer Care Team.
  • Flexible to work during Farm Bureau Bank's hours of operation. Regular attendance required.

Education and Experience

  • High school diploma or general education degree (GED) required with some college work preferred.
  • One (1) year customer service or call center experience preferred.
  • Six (6) months or more credit card or banking experience required.
  • Credit and background check will be required.
EEO Commitment

Farm Bureau Bank is an equal opportunity/affirmative action employer and complies with all applicable federal, state, and local fair employment practices laws. Farm Bureau Bank strictly prohibits and does not tolerate discrimination against team members, applicants, or any other covered persons because of race, color, religion or creed, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and gender identity) age, physical or mental disability, citizenship, veteran status, or genetic information, or any other characteristic protected by applicable federal, state, or local law. All team members and anyone doing business with the Bank (including vendors, clients, and visitors) are prohibited from engaging in unlawful discrimination. This applies to all employment actions, including but not limited to, recruitment, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

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