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Credit Card Call Center Jobs (NOW HIRING)

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Call Center Representative

Lakeland, FL · On-site

$19/hr

Contract, supporting a major credit card project Duration: Approximately 60-90+ days Schedule: M-F ... Must have previous call center experience, and strong stamina for repetitive volume work * Must be ...

SC State Credit Union

Credit Card Assistant

Columbia, SC · On-site

$15.50 - $17.50/hr

State Credit Union is in need of a Credit Card Assistant in the Columbia, SC area. Applicants ... Answer phone calls from branches and phone center related to items posted to members' accounts

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Credit Card Call Center information

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$12

$23

$32

How much do credit card call center jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for credit card call center in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone working in a Credit Card Call Center?

A typical workday in a Credit Card Call Center involves handling incoming and outgoing calls from customers regarding their credit card accounts, such as billing inquiries, payment processing, fraud investigations, and dispute resolution. You’ll work as part of a team, often in a structured shift environment, where meeting call quality metrics and response times is important. Regular collaboration with supervisors and colleagues is common, especially when addressing complex customer issues or receiving updates on procedures. The fast-paced setting keeps the work dynamic, and there are often opportunities for advancement within customer service or into supervisory roles for those who excel.

What is a Credit Card Call Center job?

A Credit Card Call Center job involves assisting customers with inquiries related to their credit cards, such as account information, payments, transactions, and dispute resolution. Representatives may also help with troubleshooting card issues, fraud prevention, and providing details on products or services. Strong communication and problem-solving skills are essential for handling customer concerns efficiently.

What are the key skills and qualifications needed to thrive in the Credit Card Call Center position, and why are they important?

To excel in a Credit Card Call Center role, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes compliance certifications, such as PCI DSS, are beneficial. Outstanding patience, resilience, and the ability to remain calm under pressure help individuals stand out in this fast-paced environment. These skills and qualities are critical for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction.

More about Credit Card Call Center jobs
What cities are hiring for Credit Card Call Center jobs? Cities with the most Credit Card Call Center job openings:
What states have the most Credit Card Call Center jobs? States with the most job openings for Credit Card Call Center jobs include:
What job categories do people searching Credit Card Call Center jobs look for? The top searched job categories for Credit Card Call Center jobs are:
Credit Card Call Center jobs near you
Infographic showing various Credit Card Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Call Center Agent

Red River Employees Federal Credit Union

Texarkana, TX • On-site

$14 - $18.25/hr

Full-time

Posted yesterday

New

Job description

Description:

Position Title:

Call Center Agent

Reports To:

Call Center Supervisor / Call Center Manager

Basic Function:

Answers telephone inquiries regarding Credit Union services and member accounts. Resolves problems encountered on member accounts and/or refers problems to the appropriate department for resolution as needed.


Responsibilities:

  • Answers telephone inquiries regarding RRCU services and member accounts. Resolves problems encountered on member accounts and refers errors and problems to the Call Center Supervisor/Manger for resolution as needed.
  • Handles member account activity.
  • Identifies & cross-sells relevant services.
  • Makes withdrawals for members by teller’s check for mailing to account address. Transfers loan/credit card payments and account transfers as requested by members and according to Call Center policy.
  • Assists members with debit/credit card inquiries and/or problems.
  • Places check orders following Call Center Policy.
  • Assists members with online banking/bill payment/electronic statement services.
  • Quotes current loan and savings rates.
  • Cross-trains to learn Call Center Agent II skills.
  • Adheres to all Red River Employees Federal Credit Union policies and procedures.
  • Performs other related duties as assigned.


Qualifications:

  • High school diploma or the equivalent.
  • One or more years of experience in a financial institution, preferred.
  • Competent computer skills and use of standard office equipment.
  • Good communication skills, professional telephone skills and manners, and ability to explain RRCU services in an understandable manner.
  • Ability to meet, speak, and deal effectively with people, being professional always.
  • Must maintain a neat and professional image.
  • While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment and some transporting, not to exceed 25 pounds.
  • Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.
Requirements:


Apply