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Credit Card Call Center Jobs (NOW HIRING)

Bank of Colorado

CREDIT CARD CSR

Papillion, NE · On-site

Job Title Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties. Responsibilities And Duties Researches customer requests.

New

Loram

Credit Card Administrator

Hamel, MN · On-site

... cost center changes in the credit card platform • Answer inquiries and calls into the Credit Card Hotline during business hours • Participate in on-call rotation of Credit Card Hotline duties ...

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Credit Card Call Center information

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How much do credit card call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for credit card call center in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a credit card call center?

A Credit Card Call Center job involves assisting customers with inquiries related to their credit cards, such as account information, payments, transactions, and dispute resolution. Representatives may also help with troubleshooting card issues, fraud prevention, and providing details on products or services. Strong communication and problem-solving skills are essential for handling customer concerns efficiently.

What does a typical workday look like in a credit card call center?

A typical workday in a Credit Card Call Center involves handling incoming and outgoing calls from customers regarding their credit card accounts, such as billing inquiries, payment processing, fraud investigations, and dispute resolution. You’ll work as part of a team, often in a structured shift environment, where meeting call quality metrics and response times is important. Regular collaboration with supervisors and colleagues is common, especially when addressing complex customer issues or receiving updates on procedures. The fast-paced setting keeps the work dynamic, and there are often opportunities for advancement within customer service or into supervisory roles for those who excel.

What are the key skills and qualifications needed to thrive in a credit card call center?

To excel in a Credit Card Call Center role, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes compliance certifications, such as PCI DSS, are beneficial. Outstanding patience, resilience, and the ability to remain calm under pressure help individuals stand out in this fast-paced environment. These skills and qualities are critical for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction.

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What cities are hiring for Credit Card Call Center jobs?

Cities with the most Credit Card Call Center job openings:

What states have the most Credit Card Call Center jobs?

States with the most job openings for Credit Card Call Center jobs include:

What job categories do people searching Credit Card Call Center jobs look for?

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Credit Card Call Center jobs near you
Infographic showing various Credit Card Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Call Center Representative

FreeStar Financial Credit Union

Clinton Township, MI • On-site

$18/hr

Other

Retirement, PTO

Re-posted 16 days ago

Job description

FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a growing credit union, this may be the right job for you!
Salary: $18/Hr
Job Location: Clinton Twp
Days: Monday-Friday, Occasional Saturdays
Hours: Full-time
Benefits:
3 weeks paid time off in the first year
401k with up to a 6% match
Tuition Reimbursement
Year-end bonuses
Position Purpose:
The primary purpose of the Member Access Specialist is to assist FreeStar Financial Credit Union in fulfilling our mission through the call center to provide superior service and innovative financial solutions to our membership by meeting their dynamic needs via telephone communications.
What You'll Do In This Role:
Responsible for assisting credit union members in the call center regarding their banking needs.
Provide members a courteous, professional and timely experience through video conferencing software.
Answer credit union member's requests relating to the function and servicing of their accounts through the call center, which include but are not limited to balance, activity, stop payments, resolving debit card issues.
Provide efficient and accurate customer service in transactions which include, but are not limited to, transfers, issue Cashier Checks, and loan payments.
Provide efficient and accurate service in transactions using the ITM which include, but not limited to, check cashing, deposits, withdrawals or transfers.
Meet member needs by cross-selling all products and services offered by the credit union. Must achieve the minimum sales standards as established by management.
Subject Matter Expert (SME) for the credit union's E-services and remote services.
What You'll Bring To FreeStar Financial:
High School Diploma or equivalent.
Minimum of one-three years of similar or related experience in the financial industry, or call center customer service.
What You'll Get Working at FreeStar Financial:
Partner with a talented team helping to provide financial solutions to our members!
Be part of an environment where our service to each other is just as important as our service to our members!
A wonderful opportunity to expand skillset and develop professionally!
Join a Credit Union culture that makes an impact in the community!
Join an organization which appreciates and promotes having balance in your life!
A competitive compensation structure which rewards the contributions of our team members!

Apply