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Credit Card Call Center Jobs in Oregon (NOW HIRING)

Maps Credit Union

Contact Center Officer

Salem, OR · On-site

In a call center environment, provide service to personal and business members by opening, setting ... Provide advanced research and support to members with inquiries regarding debit and credit card use.

Maps Credit Union

Contact Center Officer

Salem, OR · On-site

In a call center environment, provide service to personal and business members by opening, setting ... Provide advanced research and support to members with inquiries regarding debit and credit card use.

Oregon Pacific Bancorp

Call Center Rep I

Florence, OR · On-site

$15.25 - $19/hr

Experience: 1 year customer service or call center experience. General banking knowledge preferred ... Review debit card order report for accuracy and problems * Departmental Supply Orders * Back-up * ...

Oregon Pacific Bank

Call Center Rep I

Florence, OR · On-site

$15.25 - $19/hr

Experience: 1 year customer service or call center experience. General banking knowledge preferred ... Review debit card order report for accuracy and problems * Departmental Supply Orders * Back-up * ...

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Credit Card Call Center information

What is a credit card call center?

A Credit Card Call Center job involves assisting customers with inquiries related to their credit cards, such as account information, payments, transactions, and dispute resolution. Representatives may also help with troubleshooting card issues, fraud prevention, and providing details on products or services. Strong communication and problem-solving skills are essential for handling customer concerns efficiently.

What does a typical workday look like in a credit card call center?

A typical workday in a Credit Card Call Center involves handling incoming and outgoing calls from customers regarding their credit card accounts, such as billing inquiries, payment processing, fraud investigations, and dispute resolution. You’ll work as part of a team, often in a structured shift environment, where meeting call quality metrics and response times is important. Regular collaboration with supervisors and colleagues is common, especially when addressing complex customer issues or receiving updates on procedures. The fast-paced setting keeps the work dynamic, and there are often opportunities for advancement within customer service or into supervisory roles for those who excel.

What are the key skills and qualifications needed to thrive in a credit card call center?

To excel in a Credit Card Call Center role, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes compliance certifications, such as PCI DSS, are beneficial. Outstanding patience, resilience, and the ability to remain calm under pressure help individuals stand out in this fast-paced environment. These skills and qualities are critical for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction.

What are popular job titles related to Credit Card Call Center jobs in Oregon?

For Credit Card Call Center jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Credit Card Call Center jobs in Oregon look for?

The top searched job categories for Credit Card Call Center jobs in Oregon are:

What cities in Oregon are hiring for Credit Card Call Center jobs?

Cities in Oregon with the most Credit Card Call Center job openings:

Credit Card Call Center jobs near you
Infographic showing various Credit Card Call Center job openings in Oregon as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Contact Center Representative - Credit Cards

OnPoint Community Credit Union

Portland, OR • On-site

$18.75 - $24.50/hr

Full-time

Posted 3 days ago

New

Job description

JOB SUMMARY
Our Contact Center team is located at the Clackamas Operations Center and are the first line of communication with our Members who call in for a variety of questions, transactions, and other financial services and needs. Through an interactive, responsive, and consultative approach, Credit Card Representatives are responsible for effectively handling in-bound credit card calls with extraordinary Customer Service, providing support on all credit card inquiries and maintenance, including disputes.
The Credit Card Representative must have a comprehensive understanding of Credit Union policies and procedures, and all credit card services in order to assist members with their inquiries. This position will have a focus on additional credit card problem-solving, providing solutions and education for members. A firm understanding of credit card systems, including vendor platforms, is critical.
ESSENTIAL FUNCTIONS
  • Effectively communicate with members and colleagues on general and complex credit card inquiries, troubleshooting requests, bringing appropriate resolution to account problems, and skillfully use customer service skills to find solutions and answers to inbound calls.
  • Effectively handle high inbound call volume while representing the Credit Union in a friendly and professional manner while providing exceptional customer service to Member by welcoming callers in a polite, friendly, and professional manner. Continue great customer service throughout the call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers' needs are fulfilled.
  • Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service. Able to assist credit card members with digital banking set up and troubleshooting.
  • Is knowledgeable of and adheres to established policies, procedures, processes, and exercises appropriate approval authority.
  • Meets established goals set by Contact Center Manager.
  • Contributes to a sense of teamwork and purpose within the department through collaboration and making informed recommendations/decisions on credit card topics.
  • Provides ideas and input for increasing operational efficiencies by streamlining processes and/or recognizing inefficient use of time/effort and outdated tasks.
  • May perform outbound calling.
  • May assist in training new and existing employees, in conjunction with the Contact Center Management and Training Department.
  • Other responsibilities as assigned.

KNOWLEDGE, SKILLS & COMPETENCIES
  • Strong verbal and written communication skills, ability to clearly document changes in procedures
  • Solid understanding of financial institution operations policies, procedures, and applicable regulation
  • Strong understanding in practical application of member-related credit card functions and inter-related systems that affect member's credit card experience
  • Ability to make decisions in circumstances that may not be well defined; being adaptive when necessary
  • Collaborative team-mentality combined with critical thinking; empowered to provide input
  • Strong desire and willingness to learn

QUALIFICATIONS
  • High school diploma or equivalent required
  • 3-years experience in a direct customer facing role required
  • 3-years demonstrated success in a member servicing role required
  • 3 years experience with credit union systems and functions
  • 2-year experience with credit card systems and functions preferred
  • Understanding of RegZ dispute cycles preferred

PHYSICAL REQUIREMENTS
  • Travel required for on-site training in Clackamas and NW Portland

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

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