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Inbound Calls Jobs in Oregon (NOW HIRING)

Edelman Financial Engines, LLC

Inbound Investment Advisor

OR · On-site +1

$50K - $67K/yr

  • Medical

  • Dental

  • Retirement

Take inbound calls and review financial goals to uncover needs and opportunities; provide consultative mentorship to empower action and support achievement of the client's personal financial goals

Balance Staffing-India

Licensed P&C Insurance Agent

OR · On-site

$20 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Comfortable handling inbound calls in a quota-driven environment * Flexible to work any schedule offered within our hours What You'll Do * Handle inbound insurance calls from customers looking for ...

Cisive

Investigative Support Associate-1

OR · On-site +1

$22.25 - $28.50/hr

Take inbound calls from candidates. Minimum Qualifications * Prior customer service experience, including high-volume inbound calls. * Experience responding to escalated calls/customer complaints and ...

Natera

Patient Success Specialist

OR · On-site +1

$18 - $23/hr

Manage inbound calls and live chats to deliver timely and effective assistance. * Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively. * Maintain accurate ...

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Inbound Calls information

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$10

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$27

How much do inbound calls jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for inbound calls in Oregon is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.33 per hour, depending on experience, location, and employer.

What are inbound calls?

Inbound calls are telephone calls initiated by customers or clients to a business or contact center, typically seeking support, information, or assistance with products and services. Employees handling inbound calls are responsible for addressing customer inquiries, resolving issues, and providing a positive customer experience. These calls are crucial for businesses as they help build customer trust and loyalty. Inbound call roles often require strong communication skills, patience, and product knowledge.

What are the key skills and qualifications needed to thrive as an inbound call representative?

To thrive as an Inbound Call Representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Patience, problem-solving, and a positive attitude are essential soft skills for effectively addressing customer inquiries and concerns. These combined skills ensure efficient service delivery, customer satisfaction, and contribute to the overall success of the call center environment.

What are some common challenges faced in an inbound calls role and how can they be managed?

One common challenge in an inbound calls role is handling high call volumes while maintaining excellent customer service. Agents often need to quickly resolve diverse customer issues and may encounter upset or frustrated callers. Effective time management, active listening skills, and using scripts or knowledge bases can help manage these situations. Most teams provide ongoing training and support, and experienced colleagues or supervisors are usually available for guidance. Developing resilience and strong communication skills are key to thriving in this fast-paced environment.

What is the difference between Inbound Calls vs Customer Service Representative?

AspectInbound CallsCustomer Service Representative
Primary RoleHandling incoming calls from customers seeking support or informationProviding assistance, resolving issues, and answering inquiries from customers
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office environments
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
CertificationsNot always required, but customer service or communication certifications can helpSimilar certifications may be beneficial but not mandatory

Inbound Calls and Customer Service Representatives share many skills and work environments, often overlapping in call centers and support roles. The main difference is that inbound calls focus specifically on managing incoming customer contacts, while customer service representatives may handle a broader range of customer interactions, including outbound calls and other communication channels.

What are popular job titles related to Inbound Calls jobs in Oregon?

For Inbound Calls jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Inbound Calls jobs in Oregon look for?

The top searched job categories for Inbound Calls jobs in Oregon are:

Inbound Calls jobs near you
Infographic showing various Inbound Calls job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,436 per year, or $17.5 per hour.

Inbound Investment Advisor

Edelman Financial Engines, LLC

OR • On-site, Remote

$50K - $67K/yr

Full-time

Medical, Dental, Retirement

Re-posted 14 days ago

Edelman Financial Engines rating

9.2

Company rating: 9.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

As an Investment Advisor on the Inbound Advisor team, you'll play a pivotal role by delivering financial strategies to help individuals achieve their goals.
 
In addition to an earnest desire to help people, we are looking for the ideal candidate to complement the team's existing talents. For this Investment Advisor role, we are seeking a candidate with a desire to help clients succeed financially. If you have the heart of a teacher, perseverance, and compassion, this may be an opportunity for you!
 
Responsibilities:
  • Conduct business with the goal of achieving/exceeding performance targets for engagement center metrics: opportunity generation, client enrollment, client retention, and customer survey scores
  • Take inbound calls and review financial goals to uncover needs and opportunities; provide consultative mentorship to empower action and support achievement of the client's personal financial goals
  • Demonstrate knowledge of the company financial planning philosophy and approach, products and services, investment strategies, and other aspects of personal financial planning
  • Ability to engage with clients over the phone & conduct goal-based conversations; accurately & efficiently to resolve client issues
  • Optimally handle time, client inflows and processes while adhering to a set schedule within the engagement center
Requirements:
  • Bachelor's degree required and/or equivalent level of professional work experience. Prefer degree in Finance, Economics, Financial Planning, or related field.
  • Outstanding customer service experience and strong desire to help people
  • Results oriented, with a passion for talking to clients over the phone to uncover their financial needs and advise on client's financial goals
  • Proficiency and/or experience working with computer-based tools for account management
  • Possess the Series 65 or Series 66 securities license or be willing to go through our training program to earn the Series 65 securities license within the first 3 months of employment

Edelman Financial Engines takes a market-based approach to pay. The expected base salary range for this role nationally is $50,700 - $67,600. However, final base pay will be carefully determined based on several factors, including responsibilities, job-related skills, relevant experience, geographic location, and market conditions. Additionally, this role may be eligible for other forms of compensation and benefits, such as a discretionary bonus, health, dental and other wellness plans, and 401(k) contributions.

Your recruiter can share more about the specific benefits eligible for this role during the hiring process.

What Edelman Financial Engines employees say

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