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Inbound Calls Jobs in Oregon (NOW HIRING)

BECU

Contact Center Associate

OR · On-site +1

$21.78 - $26.63/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Handle 70-100 inbound calls per day in a fastpaced contact center. * Deliver highquality, empathetic service aligned with call quality standards that align with our KPIs of average handle time ...

OnPoint Community CU

Contact Center Rep

Portland, OR · On-site

$22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating ...

OnPoint Community Credit Union

Contact Center Rep

Portland, OR · On-site

$22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating ...

Onpoint

Contact Center Rep

Portland, OR · On-site

$22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating ...

Load King

CUSTOMER SERVICE REPRESENTATIVE

Portland, OR · On-site

$17 - $23/hr

This role is responsible for answering inbound phone calls, providing accurate information regarding quotes and unit availability, and creating a positive first impression through a friendly ...

Transdev

Part-Time Reservationist

Portland, OR · On-site

$23.87 - $28.37/hr

Answer high-volume inbound calls promptly and professionally using the Cisco phone system. * Communicate clearly, respectfully, and patiently with customers who may have speech, hearing, cognitive ...

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All JobsInbound Calls JobsInbound Calls Jobs in Oregon

Inbound Calls information

See Oregon salary details

$10

$17

$27

How much do inbound calls jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for inbound calls in Oregon is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.33 per hour, depending on experience, location, and employer.

What are some common challenges faced in an inbound calls role and how can they be managed?

One common challenge in an inbound calls role is handling high call volumes while maintaining excellent customer service. Agents often need to quickly resolve diverse customer issues and may encounter upset or frustrated callers. Effective time management, active listening skills, and using scripts or knowledge bases can help manage these situations. Most teams provide ongoing training and support, and experienced colleagues or supervisors are usually available for guidance. Developing resilience and strong communication skills are key to thriving in this fast-paced environment.

What is the difference between Inbound Calls vs Customer Service Representative?

AspectInbound CallsCustomer Service Representative
Primary RoleHandling incoming calls from customers seeking support or informationProviding assistance, resolving issues, and answering inquiries from customers
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office environments
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
CertificationsNot always required, but customer service or communication certifications can helpSimilar certifications may be beneficial but not mandatory

Inbound Calls and Customer Service Representatives share many skills and work environments, often overlapping in call centers and support roles. The main difference is that inbound calls focus specifically on managing incoming customer contacts, while customer service representatives may handle a broader range of customer interactions, including outbound calls and other communication channels.

What are the key skills and qualifications needed to thrive as an inbound call representative?

To thrive as an Inbound Call Representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Patience, problem-solving, and a positive attitude are essential soft skills for effectively addressing customer inquiries and concerns. These combined skills ensure efficient service delivery, customer satisfaction, and contribute to the overall success of the call center environment.

What are inbound calls?

Inbound calls are telephone calls initiated by customers or clients to a business or contact center, typically seeking support, information, or assistance with products and services. Employees handling inbound calls are responsible for addressing customer inquiries, resolving issues, and providing a positive customer experience. These calls are crucial for businesses as they help build customer trust and loyalty. Inbound call roles often require strong communication skills, patience, and product knowledge.

What are popular job titles related to Inbound Calls jobs in Oregon?

For Inbound Calls jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Inbound Calls jobs in Oregon look for?

The top searched job categories for Inbound Calls jobs in Oregon are:

Inbound Calls jobs near you
Infographic showing various Inbound Calls job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,436 per year, or $17.5 per hour.

Customer Service Representative (CSR) (54002)

SEER GROUP

Troutdale, OR • On-site

$22 - $28/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

Job description

Pay: $22–$28 per hour DOESchedule: Monday–Friday, Full Time

All Fuel Installation & Service has proudly served the Troutdale area since 2006, providing expert installation and service for residential HVAC systems, fireplaces, gas lines, chimneys, and wood, pellet, gas, and propane appliances. Our experienced team is committed to delivering quality workmanship, dependable service, and an exceptional customer experience to homeowners throughout the Portland metro area.

Benefits

  • Company-paid medical, dental, and vision insurance (employee coverage)

  • Company-paid group life insurance

  • Voluntary insurance options

  • Paid holidays, sick time, and vacation

  • Tuition reimbursement

  • Employee Assistance Program (EAP)

We have an immediate opening for a Customer Service Representative to join our team.

We're looking for someone with a positive, professional attitude who enjoys helping customers and thrives in a fast-paced environment. As the first point of contact for our customers, you'll answer inbound service requests, make outbound calls to schedule maintenance appointments, coordinate technician schedules, and help ensure every customer receives an exceptional experience. The ideal candidate is organized, detail-oriented, and enjoys building relationships while keeping multiple priorities on track.

What You'll Do

  • Provide exceptional customer service to existing and prospective customers

  • Answer a high volume of inbound calls in a friendly and professional manner

  • Make outbound calls to return messages and schedule maintenance appointments

  • Schedule service appointments and coordinate dispatching for service technicians

  • Assist field technicians with administrative needs, including payment processing, customer information lookups, and appointment rescheduling

  • Create, update, and maintain accurate customer records in our service management system

  • Perform other duties as assigned

Qualifications

  • 1+ year of customer service experience (phone or in-person)

  • 1+ year of scheduling experience

  • Dispatching experience preferred

  • Computer proficient; experience with Microsoft Office and ServiceTitan is a plus

  • Parts warranty experience preferred

  • Strong verbal and written communication skills

  • Positive attitude and professionalism, especially in challenging situations

  • Excellent organizational skills with the ability to prioritize throughout the day

  • Ability to pass a pre-employment drug screen and background check

Apply