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Td Bank Call Center Jobs (NOW HIRING)

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Division: Beacon Bank & Trust Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be ...

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How much do td bank call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for td bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a TD Bank call center representative?

A TD Bank Call Center job involves assisting customers with their banking inquiries over the phone. Representatives handle account-related questions, troubleshoot issues, and provide information on products and services. They must deliver excellent customer service, follow company policies, and resolve concerns efficiently. Strong communication skills and the ability to multitask are essential. The role may also include meeting performance targets and working various shifts, including evenings and weekends.

What does a TD Bank call center representative do?

A typical day for a TD Bank Call Center representative involves handling incoming calls from customers regarding account inquiries, transactions, and troubleshooting banking issues. You'll spend your day utilizing specialized software and resources to resolve customer concerns, update account information, and provide information on TD Bank products and services. The role involves both independent problem-solving and collaboration with supervisors or specialized teams for complex cases. Call volume can fluctuate, and multitasking is common, but supportive team structures and ongoing training help you develop and succeed in this fast-paced environment.

What are the key skills and qualifications needed to thrive in the TD Bank call center position?

To thrive as a TD Bank Call Center representative, you need strong customer service skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with call center phone systems, CRM software, and basic banking procedures is important for daily operations. Excellent communication, patience, and the ability to remain calm under pressure distinguish top performers in this environment. These abilities ensure high-quality customer interactions, swift resolution of issues, and upholding of TD Bank's service standards.

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Td Bank Call Center jobs near you
Infographic showing various Td Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 7% Part Time, 2% Temporary, and 7% Contract. Highlights an 92% In-person, 6% Hybrid, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Bank Call Center Representative

Oregon Pacific Bank

Florence, OR • On-site

Full-time

Posted 13 days ago

Job description

JOB SUMMARY: To answer incoming telephone calls, direct calls to proper person and/or department, and resolve client inquiries.

 

JOB SPECIFICATIONS: 

  • Education: High School Graduate or equivalent
  • Experience: 1 year customer service or call center experience. General banking knowledge preferred

 

ESSENTIAL FUNCTIONS

  • Answer client calls in a professional tone and manner 
  • Assist in the operations of Banking On-Call, Online Banking and Online Bill Pay functions
  • Work with clients and coworkers to resolve debit card transaction concerns
  • Open and distribute daily mail, log returned mail and distribute to appropriate department for corrections
  • Prepare Operations certifications
  • Process victim restitution payments
  • Review debit card order report for accuracy and problems
  • Departmental Supply Orders
  • Back-up
      • Wire Transfer Verification
      • GL Balancing
      • File Maintenance
  • Assist with new account mailings 
  • Become knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
  • Follow all Bank compliance policies and procedures relating to this position
  • Other duties as assigned to meet client and operational needs

 

SKILLS:

  • Ability to work with others in a team environment
  • Ability to communicate orally in an effective manner
  • Competency in operating and handling multi-line phone system
  • Competency in providing exemplary client service in a professional manner
  • Ability to tolerate stress in a fast-paced environment
  • Ability to interpret bank policies and procedures to clients 
  • Ability to deal with clients under circumstances requiring tact and diplomacy
  • Competency in basic mathematical skills such as calculating interest and percentages
  • Ability to operate Microsoft Office products 

 

RELATIONSHIPS

  • Responsible to the Operations Support Manager for the fulfillment of functions and responsibilities.
  • Assist department managers, officers, and staff in their respective functions associated with the areas for which direct responsibility lies.
  • Will have contact with clients and the public, conducting relationships in a manner that will enhance the overall marketing effort of the bank.


CORE BEHAVIORS for DELIVERING ON THE PROMISE:

  • Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
  • Work Ethic. Be willing to go the extra mile for the client, whether internal or external.
  • Influence. Be an active player in participating, building and contributing to service.
  • Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.
  • Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
  • Problem Solving. Being creative, problem-solving mentality to every situation. See alternative, take initiative and assume responsibility for your actions.
  • Communication. Keep other informed and up to date. Actively listen and learn from each other. 
  • Have a Sense of Community. We firmly believe that we’re only as strong as the communities we serve. Your involvement is an important part of who we are.

 

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.