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Credit Card Call Center Jobs (NOW HIRING)

CU Asterisk

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

... to support credit union members across the country. In this role, you'll be the friendly voice ... Help explain account features, transactions, and card-related questions * Make outbound calls and ...

Xtend Inc

Call Center Representative

Grand Rapids, MI

$14.75 - $18.50/hr

Help explain account features, transactions, and card-related questions * Make outbound calls and ... credit unions we serve. We provide services like contact center support, bookkeeping, and back ...

Xtend

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

Help explain account features, transactions, and card-related questions * Make outbound calls and ... credit unions we serve. We provide services like contact center support, bookkeeping, and back ...

CU*Answers

Call Center Representative

Grand Rapids, MI

$14.75 - $18.50/hr

... to support credit union members across the country. In this role, you'll be the friendly voice ... Help explain account features, transactions, and card-related questions * Make outbound calls and ...

Adecco

Call Center Representative

El Dorado, AR · On-site

$15/hr

... credit card processing, connectivity, refrigeration, and HVAC, or escalating when needed ... Call Center Representative positions in El Dorado, AR! Pay Details: $15.00 per hour Benefit ...

Corning Credit Union

Call Center Specialist

Corning, NY · On-site

$21 - $25.50/hr

NY Call Center Specialist Location: This is an in-person role located in Corning, NY Corning Credit ... Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in ...

Corning Credit Union

Call Center Specialist

Corning, NY

$21 - $25.50/hr

NY Call Center Specialist Location: This is an in-person role located in Corning, NY Corning Credit ... Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in ...

Corning Credit Union

Call Center Specialist

Wilmington, NC

$14.25 - $17.75/hr

NC Call Center Specialist Location: This is an in-person role located in Wilmington, NC Corning ... Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in ...

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How much do credit card call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for credit card call center in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Credit Card Call Center job?

A Credit Card Call Center job involves assisting customers with inquiries related to their credit cards, such as account information, payments, transactions, and dispute resolution. Representatives may also help with troubleshooting card issues, fraud prevention, and providing details on products or services. Strong communication and problem-solving skills are essential for handling customer concerns efficiently.

What are the key skills and qualifications needed to thrive in the Credit Card Call Center position, and why are they important?

To excel in a Credit Card Call Center role, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes compliance certifications, such as PCI DSS, are beneficial. Outstanding patience, resilience, and the ability to remain calm under pressure help individuals stand out in this fast-paced environment. These skills and qualities are critical for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction.

What does a typical workday look like for someone working in a Credit Card Call Center?

A typical workday in a Credit Card Call Center involves handling incoming and outgoing calls from customers regarding their credit card accounts, such as billing inquiries, payment processing, fraud investigations, and dispute resolution. You’ll work as part of a team, often in a structured shift environment, where meeting call quality metrics and response times is important. Regular collaboration with supervisors and colleagues is common, especially when addressing complex customer issues or receiving updates on procedures. The fast-paced setting keeps the work dynamic, and there are often opportunities for advancement within customer service or into supervisory roles for those who excel.
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Credit Card Call Center jobs near you
Call Center Representative

Call Center Representative

Americu Credit Union

Liverpool, NY • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Representative
Location: Liverpool, NY 13090
Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience.
Status: Full Time
Position is overtime eligible and Incentive earning eligible.
Call Center Representative - AmeriCU Credit Union (Rome, NY)
AmeriCU Credit Union is seeking a Call Center Representative who is passionate about delivering exceptional member service and building strong relationships. As a Call Center Representative, you will be the voice of AmeriCU-supporting members through phone, chat, email, and video interactions while helping them achieve their financial goals.
What You'll Do as a Call Center Representative
  • Manage a high volume of inbound and outbound member interactions in a timely, professional manner
  • Build strong relationships by providing exceptional service and identifying member needs
  • Resolve member inquiries and issues while recommending relevant products and services
  • Process loan applications and maintain knowledge of underwriting guidelines and procedures
  • Educate members on digital banking tools and alternative service channels to enhance their experience
  • Maintain accurate member records within core and CRM systems
  • Meet or exceed individual performance goals and contribute to team success
  • Follow all policies, procedures, and compliance requirements, including BSA and SAFE Act regulations
  • Stay current on products, services, and internal processes through ongoing learning and development
  • Maintain operational readiness by following procedures and reporting equipment issues
  • Register with and maintain records in the NMLS system as required
What We're Looking For
  • Strong communication skills (verbal and written across phone, chat, and email)
  • Ability to multitask and thrive in a fast-paced, high-volume environment
  • Customer-focused mindset with strong problem-solving skills
  • Comfort with technology and digital service platforms
  • Sales and relationship-building experience preferred
  • Detail-oriented with a commitment to compliance and accuracy
Benefits & Growth Opportunities
At AmeriCU, our Call Center Representative roles are designed for growth and advancement. Whether you're launching your career or looking for your next step, we provide the tools and support to help you succeed.
We offer:
  • Competitive Medical, Dental, and Vision plans
  • Health Savings Account contributions
  • Generous Paid Time Off and Paid Holidays
  • 401(k) with employer match after one year
  • Employee Assistance Program
  • Tuition Reimbursement (after one year, full-time)
  • Company-paid Life Insurance and AD&D
  • Enhanced Short-Term Disability coverage
  • Employee appreciation events and a collaborative team culture
About AmeriCU Credit Union
AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.
We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.
Learn more:
  • https://www.americu.org/in-our-community/
  • https://www.americu.org/why-americu/

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