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Credit Card Call Center Jobs (NOW HIRING)

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Credit card reconciliation and transaction verification * Administrative and financial records (electronic and manual) * Ensure compliance with call center performance standards, scripts, quality ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Credit card reconciliation and transaction verification * Administrative and financial records (electronic and manual) * Ensure compliance with call center performance standards, scripts, quality ...

COASTAL1 CREDIT UNION

Call Center Rep

Pawtucket, RI · On-site

$20.50 - $22/hr

Coastal1 Credit Union is seeking to hire a Call Center Representative in our Contact Center! Our ... debit card issues and Online Banking issues and resolution within level of authority. Forward ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Help explain account features, transactions, and card-related questions * Make outbound calls and ... credit unions we serve. We provide services like contact center support, bookkeeping, and back ...

Xtend

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

Help explain account features, transactions, and card-related questions * Make outbound calls and ... credit unions we serve. We provide services like contact center support, bookkeeping, and back ...

Xtend

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

Help explain account features, transactions, and card-related questions * Make outbound calls and ... credit unions we serve. We provide services like contact center support, bookkeeping, and back ...

CU Asterisk

Call Center Representative

Grand Rapids, MI · On-site

$15.25 - $19.25/hr

... to support credit union members across the country. In this role, you'll be the friendly voice ... Help explain account features, transactions, and card-related questions * Make outbound calls and ...

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Credit Card Call Center information

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$12

$23

$32

How much do credit card call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for credit card call center in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone working in a Credit Card Call Center?

A typical workday in a Credit Card Call Center involves handling incoming and outgoing calls from customers regarding their credit card accounts, such as billing inquiries, payment processing, fraud investigations, and dispute resolution. You’ll work as part of a team, often in a structured shift environment, where meeting call quality metrics and response times is important. Regular collaboration with supervisors and colleagues is common, especially when addressing complex customer issues or receiving updates on procedures. The fast-paced setting keeps the work dynamic, and there are often opportunities for advancement within customer service or into supervisory roles for those who excel.

What is a Credit Card Call Center job?

A Credit Card Call Center job involves assisting customers with inquiries related to their credit cards, such as account information, payments, transactions, and dispute resolution. Representatives may also help with troubleshooting card issues, fraud prevention, and providing details on products or services. Strong communication and problem-solving skills are essential for handling customer concerns efficiently.

What are the key skills and qualifications needed to thrive in the Credit Card Call Center position, and why are they important?

To excel in a Credit Card Call Center role, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes compliance certifications, such as PCI DSS, are beneficial. Outstanding patience, resilience, and the ability to remain calm under pressure help individuals stand out in this fast-paced environment. These skills and qualities are critical for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction.

More about Credit Card Call Center jobs
What cities are hiring for Credit Card Call Center jobs? Cities with the most Credit Card Call Center job openings:
What states have the most Credit Card Call Center jobs? States with the most job openings for Credit Card Call Center jobs include:
What job categories do people searching Credit Card Call Center jobs look for? The top searched job categories for Credit Card Call Center jobs are:
Credit Card Call Center jobs near you
Infographic showing various Credit Card Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.
Call Center Representative

Call Center Representative

Keys Federal Credit Union

Marathon, FL • On-site

$15.75 - $19.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Keys Federal Credit Union has an employment opportunity for a full-time Member Support Service Representative in our Call Center.

Work schedule Monday - Friday 8am - 5pm.

The Member Support Service Representative assists members and potential members with their telephone and online requests; explains services, offers and recommends CU products and services; responds to and researches member questions, and directs phone calls to the appropriate area. Offers exceptional service to members by meeting or exceeding our service guidelines.

A Day in the Life:

  • Provide a positive experience to our members and potential members over the phone, via email and secured messages.
  • Help our members with account questions, online banking issues, and credit card disputes.
  • Provide members and potential members with product and service information in a helpful efficient manner.
  • Build and retain member relationships through service quality and member needs satisfaction.
  • Promote the Credit Union's products and satisfy members' financial needs through suggesting additional credit union services.
  • Manage daily wire transfer activities.
  • Act as membership officer, QC, review, and approve membership applications
  • Assist other departments with member related adjustments

Why join our team?!

We offer some incredible benefits for our full time employees:

  • Excellent pay
  • 15 days Paid Time Off a year. Your start earning time off the day you start at Keys Federal Credit Union!
  • 10 or 11 Paid Holidays a year
  • One Paid Floating Holiday a year
  • Complete benefit package, including, health, dental, life, long term disability, available after two months of employment
  • 401(k) retirement plan with generous employer match and vesting schedule
  • Training to support your career goals
  • Career advancement opportunities
  • Tuition assistance
  • The chance to make a difference in your community, through your day-to-day interactions and volunteering in your community

The Qualifications we are looking for:

  • Bilingual/Spanish/Russian/ Creole helpful but not required
  • 6 months to two years of similar or related experience
  • Experience in a financial institution (preferred)
  • Excellent written and oral communication skills
  • Excellent problem solver
  • Strong attention to details
  • Ability to handle numerous projects simultaneously
  • Work as a team player
  • Moderate PC proficiency
  • Ability to type 30 wpm
  • High school diploma or general education degree (GED)

Equal Opportunity Employer


Job Posted by ApplicantPro