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Contact Center Representative Jobs (NOW HIRING)

Baystate Health

Contact Center Rep

Holyoke, MA · On-site

$17.50 - $22.75/hr

Contact Center Representative - Contact Center Contact Center Representative in Holyoke, MA | Baystate Health Careers Department: Contact Center Location: Remote opportunity for MA & CT residents Job ...

Baystate Health

Contact Center Rep

$18.25 - $23.50/hr

Contact Center Representative - Contact Center Contact Center Representative in Holyoke, MA | Baystate Health Careers Department:Contact Center Location:Remote opportunity for MA & CT residents Job ...

Baystate Health

Contact Center Rep

Holyoke, MA · On-site

$17.50 - $22.75/hr

Contact Center Representative - Contact Center Contact Center Representative in Holyoke, MA | Baystate Health Careers Department:Contact Center Location:Remote opportunity for MA & CT residents Job ...

Cyprus Credit Union

Contact Center Representative

Magna, UT · On-site

$17.25 - $22.50/hr

We are hiring a full-time Contact Center Representative. Are you passionate about customer service and have a strong work ethic that embodies what credit unions stand for? Are you interested in ...

Cyprus Credit Union

Contact Center Representative

Magna, UT · On-site

$17.25 - $22.50/hr

This Contact Center Representative position earns a competitive wage as well as the potential to earn a monthly incentive up to $300 or $400 , depending on effort and hours worked! We also offer both ...

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How much do contact center representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for contact center representative in the United States is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What is a contact center representative?

Contact center representatives answer phone calls and respond to customer service requests. They most commonly work in a customer call center. As a contact center representative, your job duties include answering phone calls, responding to inquiries from customers, and directing complex requests to the appropriate department that can help resolve the issue. The qualifications to become a contact center representative include a high school diploma or equivalent and customer service experience.

What are the key skills and qualifications needed to thrive as a contact center representative, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer skills are often required. Outstanding representatives exhibit patience, resilience, and the ability to maintain professionalism under pressure. These skills are crucial for delivering excellent customer service, efficiently resolving issues, and representing the company positively in every interaction.

What are some common challenges faced by contact center representatives, and how can they be managed?

Contact Center Representatives often face high call volumes, emotionally charged conversations, and the need to quickly resolve diverse customer issues. Managing these challenges requires strong communication skills, patience, and effective time management. Many centers provide training on de-escalation techniques and stress management, and teamwork is encouraged—representatives often collaborate with supervisors or specialized teams to resolve complex inquiries. Maintaining a positive attitude and leveraging available resources can help representatives thrive in the role.
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Contact Center Representative jobs near you
Infographic showing various Contact Center Representative job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $41,422 per year, or $19.9 per hour.

Contact Center Representative

Vacaville, CA • On-site

Travis Credit Union
Finance and Insurance • 201 - 500 employees

9.7

Company rating: 9.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about Travis Credit Unionexternal

$23.49 - $29.01/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Description
Varying Shifts: Monday-Friday between the hours of 8:00am-6:15pm, Saturdays are required 8:45am-4:15pm Day off TBD
39 hours/ week
100% Onsite at TCU Headquarters in Vacaville, Ca. No Remote or Hybrid available.
Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.
We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).
Summary: The Travis Credit Union (TCU) Contact Center is responsible for professionally managing member service inquiries via inbound calls, emails and live-chats in a high volume customer service environment. TCU Contact Center representatives' actively understand the value of a great customer experience while expanding existing member relationships by identifying opportunities for additional credit union products and services.
Profile:
  • Provides world-class customer support through all member support channels with a focus on first-contact-resolution and problem solving for account inquiries.
  • Identify opportunities to deepen the member relationship by promoting and educating members around new products and services based on the member contact reason.
  • Based on experience, manages product/service inquiries of a more complex nature, i.e. Certificates, Individual Retirement Accounts, etc.
  • Follows up on member inquiries that are not immediately
  • Follows proper Contact Center policies and procedures when handling different topics. Suggests improvements and changes to processes and policies to improve productivity and members' experience.
  • Uses proven decision-making skills when handling exceptions to policies or procedures within assigned authority.
  • Properly identifies, researches and resolves issues using multiple software applications.
  • Participates in ongoing training programs and maintains up-to-date information and working knowledge of all Credit Union products, services and promotions.
  • Coach, mentor, or train less senior representatives, as needed.
Required Skills:
  • Passionate about helping people, and able to learn quickly and acquire the knowledge to assist members accurately.
  • Must be detail-oriented with above average active listening skills.
  • Proficient in MS Office products (Word, Excel, Outlook).
  • Strong interpersonal and professional written and verbal communication skills to handle inquiries and issues with tact and diplomacy.
  • Ability to interact with diverse groups of people and be a team player.
  • Ability to work in a fast-paced, team-oriented environment. Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
  • Ability to navigate multiple interdependent systems and tools.
  • Highly skilled at researching and effectively resolving issues in a timely manner.
Required Experience:
  • Reports directly to assigned Supervisor/Manager, Contact Center.
  • This position has no supervisory responsibilities.
  • HS Diploma or equivalent.
  • Bilingual in Spanish/English preferred, but not required.

Levels:
  • Associate Contact Center Representative: Minimum 1 year credit union/banking customer service experience and/or inbound call center experience.
  • Contact Center Representative: Minimum 2 years credit union/banking customer service experience and/or inbound call center experience.
  • Sr. Contact Center Representative: Minimum 3 years credit union/banking customer service experience and/or inbound call center experience.
Compensation: Starting salary is commensurate with experience. In addition to our competitive benefits, this opportunity with Travis Credit Union has a range of:
  • Associate Contact Center Representative - Grade 7: $19.98/hour - $24.69hour
  • Contact Center Representative - Grade 8: $21.57/hour - $26.65/hour
  • Sr. Contact Center Representative - Grade 9: $23.49/hour - $29.01/hour
Our compensation philosophy considers various factors, including the scope and responsibilities of the position, as well as a candidate's experience, education/training, and key skills.
Benefits:
At Travis Credit Union, we prioritize the well-being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.
Eligible employees enjoy a robust benefits package, which includes:
  • Competitive medical, dental, and vision insurance
  • Mental health and wellness programs
  • Employee performance incentive plan
  • Merit-based salary increases
  • 401(k) program with immediately vested employer match
  • Generous holiday and vacation policies
  • Exclusive TCU perks such as employee loan and credit card discounts

Travis Credit Union is an Affirmative Action Employer.
EOE / Individuals with Disabilities / Veteran Status

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