ZipRecruiter

Log In

1

Contact Center Representative Jobs (NOW HIRING)

Round Rock

Contact Center Representative

Round Rock, TX

$25 - $30/hr

Join our dynamic team as a Contact Center Representative and play a vital role in supporting individuals on their health, wellness, and fitness journeys. This position offers an exciting opportunity ...

Dynamic Concepts

Contact Center Representative

Washington, DC · On-site

$19.50 - $25.50/hr

Contact Center Representative Responsibilities of a successful call center representative include, but are not limited to: Ensure proper handling of calls and volume according to training and ...

Tivly

Contact Center Representative

Houston, TX · Remote

$14/hr

As the voice of our company, the Contact Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their ...

Tivly

Contact Center Representative

Houston, TX · On-site +1

$14/hr

As the voice of our company, the Contact Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their ...

MCI Careers

Contact Center Representative

Tampa, FL

$14/hr

We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ...

North Austin

Contact Center Representative

Austin, TX

$25 - $30/hr

Join our dynamic team as a Contact Center Representative and play a vital role in supporting individuals on their health, wellness, and fitness journeys. This position offers an exciting opportunity ...

MCI Careers

Contact Center Representative

Savannah, GA

$7.25 - $14.10/hr

We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ...

MCI Careers

Contact Center Representative

Las Cruces, NM

$12 - $14.10/hr

We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ...

MCI Careers

Contact Center Representative

Killeen, TX

$7.25 - $14/hr

We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ...

Systems Integration, Inc.

Contact Center Rep

Kansas City, MO · On-site

$17.25 - $22.25/hr

SII has opportunities for Contact Center Rep located in Kansas City, MO to support a Federal Government Program. Join our team to discover a professional and rewarding career in an exciting, fast ...

MCI Careers

Contact Center Representative

Dallas, TX

$7.25 - $14/hr

We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ...

SYS Integration

Contact Center Rep

Kansas City, MO

$17.25 - $22.25/hr

SII has opportunities for Contact Center Rep located in Kansas City, MO to support a Federal Government Program. Join our team to discover a professional and rewarding career in an exciting, fast ...

MCI Careers

Contact Center Representative

Wichita, KS · On-site

$13.25 - $17.25/hr

We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ...

MCI Careers

Contact Center Representative

Killeen, TX · On-site

$16.25 - $21/hr

We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ...

MCI Careers

Contact Center Representative

Savannah, GA · On-site

$13.75 - $17.75/hr

We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ...

next page

Showing results 1-20

All JobsContact Center Representative Jobs

Contact Center Representative information

See salary details

$10

$19

$27

How much do contact center representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for contact center representative in the United States is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

How can I become a call center rep?

To become a contact center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific certifications or training programs. Good problem-solving abilities and the ability to work in a fast-paced environment are also important.

How can I make 2000 a week working from home?

Contact center representatives can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Achieving this income often requires consistent performance, excellent communication skills, and sometimes working overtime or during peak hours. Certifications in customer service or sales can also improve earning potential.

What are some common challenges faced by Contact Center Representatives, and how can they be managed?

Contact Center Representatives often face high call volumes, emotionally charged conversations, and the need to quickly resolve diverse customer issues. Managing these challenges requires strong communication skills, patience, and effective time management. Many centers provide training on de-escalation techniques and stress management, and teamwork is encouraged—representatives often collaborate with supervisors or specialized teams to resolve complex inquiries. Maintaining a positive attitude and leveraging available resources can help representatives thrive in the role.

What are the key skills and qualifications needed to thrive as a Contact Center Representative, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer skills are often required. Outstanding representatives exhibit patience, resilience, and the ability to maintain professionalism under pressure. These skills are crucial for delivering excellent customer service, efficiently resolving issues, and representing the company positively in every interaction.

What jobs pay 4000 a week without a degree?

Contact Center Representatives typically do not earn $4,000 a week without additional experience or commissions. High-paying roles that can reach this level often include sales positions, real estate agents, or specialized trades like certain construction or technical jobs, which may require certifications or skills but not necessarily a degree. These roles often involve performance-based pay, commissions, or overtime opportunities to reach higher weekly earnings.

What Is a Contact Center Representative?

Contact center representatives answer phone calls and respond to customer service requests. They most commonly work in a customer call center. As a contact center representative, your job duties include answering phone calls, responding to inquiries from customers, and directing complex requests to the appropriate department that can help resolve the issue. The qualifications to become a contact center representative include a high school diploma or equivalent and customer service experience.

What does a contact center rep do?

A contact center representative handles customer inquiries, provides information about products or services, and resolves issues via phone, email, or chat. They use communication skills and may utilize customer management software to ensure efficient service and maintain customer satisfaction.

What are Contact Center Representatives?

Contact Center Representatives are professionals who handle incoming and outgoing communications with customers on behalf of a business or organization. They respond to customer inquiries, resolve issues, provide information about products and services, and may perform tasks such as processing orders or handling complaints. These representatives typically communicate via phone, email, chat, or social media, and play a key role in ensuring customer satisfaction and maintaining positive relationships with clients.
More about Contact Center Representative jobs
What cities are hiring for Contact Center Representative jobs? Cities with the most Contact Center Representative job openings:
Who are the top companies hiring for Contact Center Representative jobs? The top employers for Contact Center Representative jobs are:
What states have the most Contact Center Representative jobs? States with the most job openings for Contact Center Representative jobs include:
What are popular job titles related to Contact Center Representative jobs? For Contact Center Representative jobs, the most frequently searched job titles are:
Contact Center Representative jobs near you
Infographic showing various Contact Center Representative job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,422 per year, or $19.9 per hour.
Contact Center Representative

Contact Center Representative

Financial Plus Credit Union

Flint, MI • On-site, Remote

$23 - $27/hr

Full-time

Posted 5 days ago

New

Job description

Job Type
Full-time
Description
Job Title: Contact Center Representative
Department: Contact Center
Reports to: Contact Center Manager
Hours per Week: 38 - Hourly Position
Pay Range: $23 -$27/hour based on experience
Company Summary
Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.'
At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact.
Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living, but joining a PLACE where you can REACH your goals.
Position Summary
The Contact Center representative is responsible for member service from various contact channels including but not limited to telephone, e-mail, fax, or web site. Answers inquiries pertaining to the credit union's products and services, performs monetary transactions and account maintenance, solves problems requiring review of account and transaction history, and the use of source documents. Cross sells credit union products/services to meet member's needs and establishes new services on-line. Candidate must have the ability to work in a fast paced environment, maintain strong organizational skills and work well in a team environment.
Essential Functions & Primary Responsibilities
  • Accept and process continuous member calls and other interactions. Establish caller identity to ensure confidentiality of member information and to protect the member and the credit union from financial loss.
  • Answer questions, solve member problems concerning credit union products and services, and respond to complaints.
  • Process member requests including but not limited to monetary transfers and other monetary transaction, stop payments, lost or stolen ATM/Debit Cards, address changes, third party deposit verifications, and share draft/check reorders.
  • Review account status, answer questions and solve member problems pertaining to an existing Visa account.
  • Review account status, answer questions and solve member problems pertaining to existing secured or unsecured loans, home equity loans, and mortgage loans.
  • Accept loan by phone applications (secured, unsecured & Visa) and begin the loan work-up process as determined by the Vice President of Lending.
  • Actively cross sells products and services supporting the credit union's objective of increasing PFI (primary financial institution) relationships.
  • Make independent decisions to reverse fees, give provisional credit, override lockouts, remove account holds, add & delete special messages and reverse transactions according to credit union policies and procedures.
  • Responsible for daily balancing of all financial transactions performed.
  • Perform general clerical duties, such as filing and preparing mailings.
  • Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations
  • Perform other duties as assigned

Requirements
Education & Qualifications
  • High School or GED equivalency
  • This position requires an understanding in basic computer skills including m365 suites

Skills and Abilities
  • Possess good interpersonal and verbal skills necessary to relate to and empathize with members, potential members and staff while maintaining a friendly, cheerful, and courteous demeanor throughout the workday. Maintain a positive attitude toward the members, employees, and the credit union.
  • Ability to cope with pressure resulting from a continuous flow of telephone calls, interactions and other contacts, and at times dealing with impatient and/or irate members.
  • Possess a good working knowledge of all credit union products and services including the rules and regulations, policies and procedures. Is motivated to independently acquire additional knowledge and/or training to stay current on all credit union products and services. Requires participation in on-site and off-site seminars.
  • Presents a positive and professional image to members through effective and courteous verbal and written communications
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation
  • Ability to apply logical thinking to define problems, collect data, establish facts, and draw conclusions
  • Ability to be mindfully flexible and willing to go with the flow
  • Able to work independently
  • Ability to deal with difficult concepts and complex variables

Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Sedentary work; sitting most of the time.
  • The noise level in the work environment is professional and typically moderate

This job Description is not a complete statement of all duties and responsibilities comprising this position.
Salary Description
$23.00-$27.00/hr.

Apply