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Contact Center Representative Jobs (NOW HIRING)

Indiana Fram Insurance

Contact Center Representative

$18.25 - $23.50/hr

Contact Center Representative We are looking for someone who can: * Answer incoming phone calls with professional verbal communication, speaking both clearly and distinctly * Provide exceptional ...

Systems Integration Inc

Contact Center Representative

$18.25 - $23.50/hr

Contact Center Representative Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact ...

Systems Integration Inc

Contact Center Rep

Del Rio, TX · On-site

$14.25 - $18.25/hr

Contact Center Rep Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center ...

Systems Integration Inc

Contact Center Rep

Las Cruces, NM · On-site

$12.75 - $16.50/hr

Contact Center Rep Systems Integration, Inc. is currently looking to build a pipeline of candidates with some who are also bilingual (English & Spanish) for upcoming work. This remote Contact Center ...

Systems Integration Inc

Contact Center Representative

$18.25 - $23.50/hr

Contact Center Representative Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact ...

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How much do contact center representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for contact center representative in the United States is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by Contact Center Representatives, and how can they be managed?

Contact Center Representatives often face high call volumes, emotionally charged conversations, and the need to quickly resolve diverse customer issues. Managing these challenges requires strong communication skills, patience, and effective time management. Many centers provide training on de-escalation techniques and stress management, and teamwork is encouraged—representatives often collaborate with supervisors or specialized teams to resolve complex inquiries. Maintaining a positive attitude and leveraging available resources can help representatives thrive in the role.

What are the key skills and qualifications needed to thrive as a Contact Center Representative, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer skills are often required. Outstanding representatives exhibit patience, resilience, and the ability to maintain professionalism under pressure. These skills are crucial for delivering excellent customer service, efficiently resolving issues, and representing the company positively in every interaction.

What Is a Contact Center Representative?

Contact center representatives answer phone calls and respond to customer service requests. They most commonly work in a customer call center. As a contact center representative, your job duties include answering phone calls, responding to inquiries from customers, and directing complex requests to the appropriate department that can help resolve the issue. The qualifications to become a contact center representative include a high school diploma or equivalent and customer service experience.

What are Contact Center Representatives?

Contact Center Representatives are professionals who handle incoming and outgoing communications with customers on behalf of a business or organization. They respond to customer inquiries, resolve issues, provide information about products and services, and may perform tasks such as processing orders or handling complaints. These representatives typically communicate via phone, email, chat, or social media, and play a key role in ensuring customer satisfaction and maintaining positive relationships with clients.
More about Contact Center Representative jobs
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What states have the most Contact Center Representative jobs? States with the most job openings for Contact Center Representative jobs include:
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Contact Center Representative jobs near you
Infographic showing various Contact Center Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $41,422 per year, or $19.9 per hour.

Contact Center Representative

Indiana Fram Insurance

Remote

$18.25 - $23.50/hr

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Contact Center Representative

We are looking for someone who can:

  • Answer incoming phone calls with professional verbal communication, speaking both clearly and distinctly
  • Provide exceptional customer service via verbal and written communication.
  • Complete proper documentation on interactions including tasks that have been assigned to colleagues.
  • Process changes and updates to existing life insurance policies.
  • Receive and process first notice of loss claims and updates.
  • Research, analysis, and engage in problem resolution to correct errors or discrepancies.
  • Participate in training programs for current and new products and services, customer concerns, telephone etiquette, and other training as needed or required.

Requirements for success:

  • High school diploma or GED equivalent required.
  • One year of customer service, call center, or insurance experience.
  • Strong verbal, written, and listening communication skills for a customer-focused environment.
  • Attention to detail, initiative, and problem-solving abilities.
  • Ability to communicate clearly over the phone, actively listen, accurately restate customer needs, and document customer interactions while meeting performance standards and engaging in de-escalation as needed.
  • Capable of multitasking and prioritizing departmental tasks.
  • Ability to maintain professional relationships with internal and external customers for a positive experience.
  • Proficient in Microsoft Office and familiar with company processing systems.

We can offer you:

  • An organization that values work/life balance.
  • Training and development opportunities to grow personally and professionally.
  • Industry-leading benefits plan including health, vision, dental, 401K, company-wide incentive plan, and an Employee Community Volunteer Program.
  • A collegial team-focused environment.
  • Education reimbursement plan after one year of employment.

Please note: If technical issues cannot be resolved over the phone, contact center representatives must come to the home office for resolution.

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