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Contact Center Representative Jobs (NOW HIRING)

Systems Integration Inc

Contact Center Representative

$18.25 - $23.50/hr

Contact Center Representative Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact ...

Systems Integration Inc

Contact Center Rep

Albuquerque, NM · On-site

$17.25 - $22.25/hr

Contact Center Rep Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center ...

Dynamic Concepts

Contact Center Representative

Washington, DC · On-site

$19.50 - $25.50/hr

Contact Center Representative Responsibilities of a successful call center representative include, but are not limited to: Ensure proper handling of calls and volume according to training and ...

Tivly

Contact Center Representative

Houston, TX · On-site +1

$14/hr

As the voice of our company, the Contact Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their ...

MedQuest Imaging

Contact Center Representative

$18.50 - $19.75/hr

Contact Center Representative (Patient Experience Navigator) Are you passionate about making a difference in the healthcare industry? At MedQuest Imaging, we provide exceptional diagnostic imaging ...

Tivly

Contact Center Representative

Houston, TX · On-site

$14/hr

As the voice of our company, the Contact Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their ...

Tivly

Contact Center Representative

$14/hr

As the voice of our company, the Contact Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their ...

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How much do contact center representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for contact center representative in the United States is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by Contact Center Representatives, and how can they be managed?

Contact Center Representatives often face high call volumes, emotionally charged conversations, and the need to quickly resolve diverse customer issues. Managing these challenges requires strong communication skills, patience, and effective time management. Many centers provide training on de-escalation techniques and stress management, and teamwork is encouraged—representatives often collaborate with supervisors or specialized teams to resolve complex inquiries. Maintaining a positive attitude and leveraging available resources can help representatives thrive in the role.

What are the key skills and qualifications needed to thrive as a Contact Center Representative, and why are they important?

To thrive as a Contact Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer skills are often required. Outstanding representatives exhibit patience, resilience, and the ability to maintain professionalism under pressure. These skills are crucial for delivering excellent customer service, efficiently resolving issues, and representing the company positively in every interaction.

What Is a Contact Center Representative?

Contact center representatives answer phone calls and respond to customer service requests. They most commonly work in a customer call center. As a contact center representative, your job duties include answering phone calls, responding to inquiries from customers, and directing complex requests to the appropriate department that can help resolve the issue. The qualifications to become a contact center representative include a high school diploma or equivalent and customer service experience.

What are Contact Center Representatives?

Contact Center Representatives are professionals who handle incoming and outgoing communications with customers on behalf of a business or organization. They respond to customer inquiries, resolve issues, provide information about products and services, and may perform tasks such as processing orders or handling complaints. These representatives typically communicate via phone, email, chat, or social media, and play a key role in ensuring customer satisfaction and maintaining positive relationships with clients.
More about Contact Center Representative jobs
What cities are hiring for Contact Center Representative jobs? Cities with the most Contact Center Representative job openings:
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What states have the most Contact Center Representative jobs? States with the most job openings for Contact Center Representative jobs include:
What are popular job titles related to Contact Center Representative jobs? For Contact Center Representative jobs, the most frequently searched job titles are:
Contact Center Representative jobs near you
Infographic showing various Contact Center Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $41,422 per year, or $19.9 per hour.
Contact Center Representative

Contact Center Representative

Whatcom Educational Credit Union

Bellingham, WA • On-site

$22.18 - $28.02/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

WECU is seeking a Contact Center Representative to join our team located on-site in Bellingham, WA. This is a full-time, in person position in which you will be scheduled to work roughly 40 hours per week.
Availability for an alternating Saturday shift is required. A Saturday shift is scheduled from 9:00 a.m. to 1:00 p.m.
RESPONSIBILITIES:
  • Provide the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-sell additional services, and make a personal effort to make members feel they belong and are important to the credit union.
  • Employ sound judgment, maintains knowledge of and use decision-making skills, adhere to all standards on internal and external policies and procedures and applicable regulations.
  • Respond and transact to members' basic inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolve account discrepancies, and assist members to make the most effective use of services offered by WECU.
  • Execute basic member communication through email, DocuSign, and mail within appropriate guidelines. Forward necessary correspondence to other departments and ensure that the other departments comply with the established guidelines.
  • Provide basic support for members that need assistance with online banking, mobile banking, and bill pay.
  • May assist in the training of new Contact Center Representatives as a Contact Center Representatives mentor.
  • Interview members to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit in order in increase the member relationship. Refer members for other WECU financial services to ensure member satisfaction and consistently meet increased referral goals. Assist in sales and member service promotional efforts.
  • Follows WECU's policies and all applicable laws and regulations.
QUALIFICATIONS:
  • High school diploma or general education degree (GED); plus 3-12 months' related experience and/or training or equivalent combination of education and experience.
  • Relevant training in a credit union, bank or other financial institution is preferred but not required.
  • Experience using Microsoft Word, Excel, and Outlook

NOTE: Job descriptions are not intended and should not be construed to be exhausted lists of all responsibilities, skills, efforts, or working conditions associated with a job.
COMPENSATION:
The salary range for this position is from $22.18 to $28.02 per hour.
WECU provides a comprehensive benefits package that includes medical, dental, and vision benefits with premiums for employee coverage paid in full, 401(k) retirement plan with an 8% annual contribution from WECU, bonus plan, two or more weeks of vacation, up to 11 paid holidays, paid life and disability insurance, annual wellness benefit, loan discounts, professional development, and much more.
ABOUT WECU:
WECU is a not-for-profit financial cooperative where members are encouraged to save and borrow responsibly at fair and competitive rates. Headquartered in Bellingham, WA, WECU has over 160,000 members and over $3.0 billion dollars in assets.
It is WECU's mission to make a meaningful difference in the lives of our members. We strive to treat both members and staff with honesty and integrity and to be a socially responsible part of our community. WECU also endeavors to be an employer of choice.
WECU is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We make employment decisions based on merit and qualifications and seek to have the best qualified person in every job. WECU policy prohibits discrimination based on race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin, or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state, or local laws.
WECU participates in the federal E-Verify program to confirm the identity and employment authorization of all new hires.

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