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Contact Center Agent Jobs (NOW HIRING)

First Onsite - US

Contact Center Agent

Fort Worth, TX · On-site

$18 - $22/hr

A Day in the Life of a Contact Center Agent A Day in the Life of a Contact Center Agent starts with making every interaction count. As the first point of contact for our valued customers, you'll ...

LifeBridge Health

UC CONTACT CENTER AGENT I

Baltimore, MD

$16.25 - $21.75/hr

UC Contact Center Agent I Location: Baltimore, MD Be the First Connection to Exceptional Care Are you passionate about helping others and delivering outstanding customer service? Join the LifeBridge ...

First Onsite - US

Contact Center Agent

Fort Worth, TX · On-site

$18 - $22/hr

A Day in the Life of a Contact Center Agent A Day in the Life of a Contact Center Agent starts with making every interaction count. As the first point of contact for our valued customers, you'll ...

FIRST ONSITE

Contact Center Agent

Fort Worth, TX

$15.50 - $21/hr

A Day in the Life of a Contact Center Agent A Day in the Life of a Contact Center Agent starts with making every interaction count. As the first point of contact for our valued customers, you'll ...

LifeBridge Health

UC CONTACT CENTER AGENT I

Baltimore, MD

$16.25 - $21.75/hr

UC Contact Center Agent I Location: Baltimore, MD Be the First Connection to Exceptional Care Are you passionate about helping others and delivering outstanding customer service? Join the LifeBridge ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Homefront Brands

Contact Center Agent

Huntersville, NC · On-site +1

$15.25 - $20.75/hr

Job Overview We are seeking a friendly and detail-oriented Contact Center Agent to join our team. The ideal candidate will handle incoming and outgoing customer inquiries, provide product or service ...

Homefront Brands

Contact Center Agent

Huntersville, NC · Remote

$16.75 - $22.50/hr

Job Overview We are seeking a friendly and detail-oriented Contact Center Agent to join our team. The ideal candidate will handle incoming and outgoing customer inquiries, provide product or service ...

LifeBridge Health

UC CONTACT CENTER AGENT I

Baltimore, MD · On-site

$16.25 - $21.75/hr

The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website or other methods.

Dawson

Contact Center Agent

Columbus, OH · Remote

$18/hr

Contact Center Agent Legal Services $18.00 per hour Monday-Friday; Must Have Full Availability for Shifts Remote Contract - Start Date: July 2026 Why You'll Love This Job: * Structured, supportive ...

NBT Bank

Contact Center Agent

Norwich, NY

$18.50 - $22.58/hr

Pay Range: $18.50 - $22.58 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan ...

NBT Bank

Contact Center Agent

Canajoharie, NY

$18.50 - $22.58/hr

Pay Range: $18.50 - $22.58 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan ...

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Contact Center Agent information

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How much do contact center agent jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for contact center agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly higher salaries than entry-level agent positions. These roles often require leadership skills, experience, and sometimes specialized knowledge or certifications in customer service or business management.

What Is a Contact Center Agent?

A contact center agent is responsible for receiving phone calls and handling outbound calls in a customer service call center. In this career, your job duties include speaking with customers on the phone, answering customer service inquiries, and documenting the details of the phone call in the company computer system. The qualifications for a career as a contact center agent include a high school diploma. However, some employers prefer some type of post-secondary education or vocational training. A successful contact center agent has strong communication skills and a positive attitude.

What is the difference between Contact Center Agent vs Customer Service Representative?

AspectContact Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall centers, inbound/outbound calls, often in a corporate settingRetail stores, offices, or call centers; direct interaction with customers
Employer & Industry UsageTelecommunications, finance, tech companiesRetail, healthcare, hospitality, and various service industries
Search & Comparison IntentOften searched for as a call center or customer support roleMore general customer support or service roles

While both roles involve assisting customers, a Contact Center Agent primarily works in call centers handling inbound and outbound calls, often in specialized industries. Customer Service Representatives may work in various settings, including retail or healthcare, providing direct support. The roles overlap in skills and credentials but differ mainly in work environment and industry focus.

What does a contact center agent do?

A contact center agent handles customer inquiries, provides support, and resolves issues via phone, email, or chat. They use communication skills and may utilize customer relationship management (CRM) software to assist clients efficiently.

What are the key skills and qualifications needed to thrive as a Contact Center Agent, and why are they important?

To thrive as a Contact Center Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, active listening, and resilience under pressure are crucial soft skills for delivering effective customer service. These competencies are vital as they ensure customer satisfaction, efficient issue resolution, and positive brand representation.

How can I make 2000 a week working from home?

Contact center agents can earn around $1,000 to $2,000 per week by handling high-volume calls, working flexible hours, and gaining experience in specialized areas like technical support or sales. Increasing income may involve taking on multiple shifts, improving communication skills, and using relevant tools such as CRM software. Earning $2,000 weekly typically requires consistent effort and possibly working overtime or in high-demand roles.

How can I become a call center agent?

To become a contact center agent, you typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and proficiency with computers and customer service software is often required. Some roles may also require language skills or specific certifications depending on the industry.

What are some common challenges Contact Center Agents face, and how can they effectively manage them?

Contact Center Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. Effective time management, clear communication, and staying calm under pressure are essential for success. Many centers provide ongoing training, mentoring, and support systems to help agents improve their skills and resilience. Collaborating with supervisors and teammates can also provide valuable guidance and reduce stress during busy periods.

What are Contact Center Agents?

Contact Center Agents are professionals who handle inbound and outbound communications with customers on behalf of a company. They assist customers with inquiries, resolve issues, provide product or service information, and may also process orders or handle complaints. These agents typically communicate through multiple channels, including phone calls, emails, live chat, and sometimes social media. Their main goal is to ensure a positive customer experience and maintain customer satisfaction.
More about Contact Center Agent jobs
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Who are the top companies hiring for Contact Center Agent jobs? The top employers for Contact Center Agent jobs are:
What states have the most Contact Center Agent jobs? States with the most job openings for Contact Center Agent jobs include:
What job categories do people searching Contact Center Agent jobs look for? The top searched job categories for Contact Center Agent jobs are:
What are popular job titles related to Contact Center Agent jobs? For Contact Center Agent jobs, the most frequently searched job titles are:
Contact Center Agent jobs near you

Contact Center Agent

First Onsite - US

Fort Worth, TX • On-site

$18 - $22/hr

Full-time

Re-posted 16 days ago

Job description

A Day in the Life of a Contact Center Agent
A Day in the Life of a Contact Center Agent starts with making every interaction count. As the first point of contact for our valued customers, you'll resolve inquiries, tackle issues, and deliver solutions with care and accuracy. Your active listening, timely responses, and attention to detail ensure every customer feels heard, supported, and satisfied. Beyond handling calls, your insights and feedback play a key role in improving processes and enhancing the overall customer experience.
At First Onsite, you'll thrive in a fast-paced, 24/7 environment, staying organized and focused while meeting goals and exceeding KPIs. Your adaptability, customer-first mindset, and teamwork ensure seamless communication across branches. Every day, your dedication drives our mission forward, directly impacting the clients we serve and helping maintain excellence in every interaction.
Responsibilities:
  • Achieve KPI goals set by management
  • Provide feedback and suggest process improvements
  • Review, record, and organize data from multiple sources
  • Prepare and assist with reports, documents, and administrative paperwork
  • Answer incoming calls, emails, and texts while delivering exceptional customer service
  • Receive and dispatch work requests to branches
  • Research and respond to high volumes of emails and communications
  • Maintain flexibility to work day, swing, or night shifts in a 24/7 operation
  • Follow and enforce company, state, and federal policies and procedures

Experience & Education:
  • A minimum of one year of experience answering customer-related incoming calls, preferred
  • Experience using customer relationship management (CRM) tools, preferred
  • High school diploma or equivalent
  • Bilingual strongly perferred

First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Third party resume submissions are not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.

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