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Contact Center Agent Jobs (NOW HIRING)

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

Job Type Full-time, Temporary Description The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across ...

Immersion Consulting

Contact Center Agent

Mechanicsburg, PA · On-site

$15.50 - $20.75/hr

Job Type Full-time, Temporary Description The Contact Center Agent serves as the first point of contact for customers and internal partners, handling routine inquiries and service requests across ...

ELGA Credit Union

Contact Center Agent

Grand Blanc, MI · On-site

$13.75 - $18.75/hr

ELGA Credit Union Contact Center Agent I Department: Contact Center Location: Grand Blanc, MI Reports To: Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible ...

ELGA Credit Union

Contact Center Agent

Grand Blanc, MI · On-site

$13.75 - $18.75/hr

ELGA Credit Union Contact Center Agent I Department: Contact Center Location: Grand Blanc, MI Reports To: Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible ...

HomeFront Brands

Contact Center Agent

$16.75 - $22.50/hr

Contact Center Agent Company Overview Based in Huntersville, NC, Homefront Brands is the latest platform for franchised property services businesses in North America. We have 6 brands (and growing ...

BCForward

Contact Center Agent

Albuquerque, NM · Remote

$19.90/hr

Contact Center Agent Location: Remote (Candidate must be residing in New Mexico) Duration: 18 Months Pay: $19.90/HR on W2 We are seeking a Contact Center Agent to join our dynamic team. The ideal ...

German American

Contact Center Agent

Evansville, IN · On-site

$15.50 - $21/hr

Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers ...

German American

Contact Center Agent

Jasper, IN · On-site

$14.50 - $19.75/hr

Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers ...

Brandt Information Services, LLC

Contact Center Agent

$13/hr

Contact Center Agent Must be US Citizen or Green Card holder W-2 Full Time Hourly and Seasonal Position 100% Remote - Must reside in the US full time Brandt Information Services is a leading provider ...

German American

Contact Center Agent

Shelbyville, KY · On-site

$15 - $20.50/hr

Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers ...

Pella Mid-Atlantic

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a best-in-class experience. If you are someone who thrives on healthy competition and the drive to ...

Pella Mid-Atlantic, Inc.

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a best-in-class experience. If you are someone who thrives on healthy competition and the drive to ...

State of Florida

CONTACT CENTER AGENT

Tallahassee, FL · On-site

$39K/mo

CONTACT CENTER AGENT - 73002454 Pay Plan: Career Service Position Number: 73002454 Salary: $39,960.00 / annually Posting Closing Date: 06/24/2026 Total Compensation Estimator Tool Florida Department ...

Pella Mid-Atlantic

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a best-in-class experience. If you are someone who thrives on healthy competition and the drive to ...

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Contact Center Agent information

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How much do contact center agent jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for contact center agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A contact center agent typically does not earn $10,000 a month without significant experience, specialized skills, or working in high-paying industries. High earnings in customer service roles are uncommon without advanced skills, management responsibilities, or commission-based incentives. Most roles with such income levels require specialized training or entrepreneurial ventures beyond standard contact center positions.

How to make 2000 a week working from home?

Contact center agents can earn around $1,000 to $2,000 per week by working full-time, handling high-volume calls, and gaining experience in specialized areas like technical support or sales. Increasing income may involve taking on multiple shifts, improving communication skills, and using relevant tools such as CRM software. Certifications in customer service or sales can also enhance earning potential.

What Is a Contact Center Agent?

A contact center agent is responsible for receiving phone calls and handling outbound calls in a customer service call center. In this career, your job duties include speaking with customers on the phone, answering customer service inquiries, and documenting the details of the phone call in the company computer system. The qualifications for a career as a contact center agent include a high school diploma. However, some employers prefer some type of post-secondary education or vocational training. A successful contact center agent has strong communication skills and a positive attitude.

What is the difference between Contact Center Agent vs Customer Service Representative?

AspectContact Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall centers, inbound/outbound calls, often in a corporate settingRetail stores, offices, or call centers; direct interaction with customers
Employer & Industry UsageTelecommunications, finance, tech companiesRetail, healthcare, hospitality, and various service industries
Search & Comparison IntentOften searched for as a call center or customer support roleMore general customer support or service roles

While both roles involve assisting customers, a Contact Center Agent primarily works in call centers handling inbound and outbound calls, often in specialized industries. Customer Service Representatives may work in various settings, including retail or healthcare, providing direct support. The roles overlap in skills and credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a Contact Center Agent, and why are they important?

To thrive as a Contact Center Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, active listening, and resilience under pressure are crucial soft skills for delivering effective customer service. These competencies are vital as they ensure customer satisfaction, efficient issue resolution, and positive brand representation.

Which call center pays the most?

Contact center agents in high-paying industries such as technology, finance, and healthcare typically earn the most, especially those with specialized skills or certifications. Salaries can also vary based on location, experience, and whether the role involves technical support or sales functions.

What is the work of a contact center agent?

A contact center agent handles customer inquiries, provides support, and resolves issues via phone, email, or chat. They use communication skills and customer service tools to assist clients efficiently and often follow company protocols and scripts.

What are some common challenges Contact Center Agents face, and how can they effectively manage them?

Contact Center Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. Effective time management, clear communication, and staying calm under pressure are essential for success. Many centers provide ongoing training, mentoring, and support systems to help agents improve their skills and resilience. Collaborating with supervisors and teammates can also provide valuable guidance and reduce stress during busy periods.

What are Contact Center Agents?

Contact Center Agents are professionals who handle inbound and outbound communications with customers on behalf of a company. They assist customers with inquiries, resolve issues, provide product or service information, and may also process orders or handle complaints. These agents typically communicate through multiple channels, including phone calls, emails, live chat, and sometimes social media. Their main goal is to ensure a positive customer experience and maintain customer satisfaction.
More about Contact Center Agent jobs
What cities are hiring for Contact Center Agent jobs? Cities with the most Contact Center Agent job openings:
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What states have the most Contact Center Agent jobs? States with the most job openings for Contact Center Agent jobs include:
What job categories do people searching Contact Center Agent jobs look for? The top searched job categories for Contact Center Agent jobs are:
What are popular job titles related to Contact Center Agent jobs? For Contact Center Agent jobs, the most frequently searched job titles are:
Contact Center Agent jobs near you
Infographic showing various Contact Center Agent job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,112 per year, or $18.8 per hour.
Contact Center Agent

Contact Center Agent

LA Clinica del Pueblo

University Park, MD • On-site

$16.25 - $22/hr

Other

Posted 18 days ago

Job description

La Clínica del Pueblo
Job Description
Job Title: Contact Center Agent
Department: Patient Services
Supervisor: Health Center Manager
Location: On-Site Hyattsville, MD
Classification: Non-Exempt
Synopsis: The Call Center Agent serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience across all communication channels, including phone, patient portal, text, chat, and other digital platforms. This role supports the FQHC mission by ensuring timely access to care, resolving patient inquiries efficiently, and promoting patient-centered, equitable, and culturally responsive service.
The Contact Center Agent utilizes EHR systems, contact center technologies, AI-enabled tools, knowledge bases, and digital communication platforms.
This role is accountable for meeting productivity, quality, and patient satisfaction KPIs.
Qualifications
  • High school diploma or GED required; Associate degree preferred.
  • Minimum 2 years of customer service and/or call center experience.
  • Healthcare experience required; FQHC experience preferred.
  • Insurance enrollment knowledge highly desirable.
  • Previous healthcare or patient-facing experience.
  • Basic knowledge of EHR systems.
  • Understanding of insurance and HIPAA regulations.
  • Strong communication and customer service skills.
  • Language: Bilingual proficiency in English and Spanish required with ability to communicate professionally in both languages.
Core Skills:
  • Customer-focused and empathetic
  • Able to handle high call volumes in a fast-paced environment
  • Detail-oriented and organized
  • Strong problem-solving skills
  • Team-oriented with a patient-first mindset
  • Ability to navigate multiple systems.

Duties and Responsibilities:
1. Patient Communication:
a. Manage inbound calls, chats, texts, and portal messages across channels. Educate patients on digital tools such as patient portal and telehealth.
b. Assist patients with scheduling, rescheduling, and canceling appointments according to established protocols.
c. Provide general information about services, locations, hours of operation, and provider availability.
2. Appointment Scheduling & Coordination:
a. Use the electronic health record (EHR) system to verify patient information, update records, and schedule appointments accurately.
b. Confirm that patients are aware of any necessary documents, insurance details, or preparations needed for their visits.
c. Coordinate with health center teams to ensure patient needs are met and follow-up appointments are arranged as necessary.
d. Schedule appointments while optimizing access and coordinating care.
3. Patient Assistance & Navigation:
a. Assist patients with insurance verification, understanding co-pays, and eligibility requirements, directing them to additional resources or enrollment specialists as needed.
b. Address basic patient inquiries and connect patients with appropriate departments for further assistance on clinical or billing issues.
c. Offer language support or refer patients to interpreters when language barriers exist.
4. Call Documentation & Data Entry:
a. Document call details accurately and promptly in the EHR system, including patient concerns, scheduled appointments, and any follow-up actions.
b. Maintain up-to-date patient records, ensuring data integrity and compliance with FQHC guidelines and HIPAA regulations.
5. Collaboration & Support:
a. Work collaboratively with other call center agents and health center staff to manage call volumes and meet performance goals.
b. Participate in regular team meetings and training sessions to stay current on FQHC procedures, protocols, and patient care practices.
c. Provide input on workflow improvements and contribute to a positive, patient-centered environment.
Physical Requirements:
  • This position is primarily sedentary and requires long periods of sitting and telephone/computer work.
  • May require evening or weekend shifts depending on the health center's operational hours.

Equal Opportunity Employer. We affirm all identities at La Clínica and expect all employees to welcome and work with colleagues and clients, regardless of sexual orientation, gender identity, race/ ethnicity, country of origin, language, other ability, age, religion, or other identity.

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