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Contact Center Agent Jobs (NOW HIRING)

German American

Contact Center Agent

Shelbyville, KY · On-site

$15 - $20.50/hr

Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers ...

German American

Contact Center Agent

Evansville, IN · On-site

$15.50 - $21/hr

Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers ...

cap

Contact Center Agent

Winnetka, IL · On-site

$24 - $30/hr

Brief Description The Contact Center Agent is responsible for: * Providing front line service to CAP customers and members. * Under limited supervision, utilizing problem solving techniques and ...

Brandt Information Services, LLC

Contact Center Agent

$13/hr

Contact Center Agent Must be US Citizen or Green Card holder W-2 Full Time Hourly and Seasonal Position 100% Remote - Must reside in the US full time Brandt Information Services is a leading provider ...

Pella Mid-Atlantic

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a best-in-class experience. If you are someone who thrives on healthy competition and the drive to ...

Pella Mid-Atlantic

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a best-in-class experience. If you are someone who thrives on healthy competition and the drive to ...

LifeBridge Health

UC CONTACT CENTER AGENT I

Baltimore, MD · On-site

$16.25 - $21.75/hr

UC Contact Center Agent I Location: Baltimore, MD Be the First Connection to Exceptional Care Are you passionate about helping others and delivering outstanding customer service? Join the LifeBridge ...

German American

Contact Center Agent

Jasper, IN · On-site

$14.50 - $19.75/hr

Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers ...

Immersion Consulting, LLC

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth. Contact ...

ELGA Credit Union

Contact Center Agent

Grand Blanc, MI · On-site

$13.75 - $18.75/hr

Contact Center Agent I The External Agent I is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent product ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth. Contact ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.  Have you ever wanted to work for a company that exceptionally lives ...

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries ...

Richwood Bank

Contact Center Agent

Richwood, OH

$15.50 - $21/hr

Contact Center Agent At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives ...

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Showing results 21-40

All JobsContact Center Agent Jobs

Contact Center Agent information

See salary details

$11

$18

$28

How much do contact center agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for contact center agent in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

What do you need to be a contact center agent?

To become a contact center agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle customer inquiries professionally. Many employers require a high school diploma or equivalent and may provide training on specific tools or systems used in the call center environment. Some roles may also require prior customer service experience or language skills depending on the customer base.

How do I become a contact center agent with no experience?

To become a contact center agent with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, so having a high school diploma or equivalent and basic computer skills can help you get started; certifications in customer service or communication can also improve your chances.

What is a contact center agent?

A contact center agent is responsible for receiving phone calls and handling outbound calls in a customer service call center. In this career, your job duties include speaking with customers on the phone, answering customer service inquiries, and documenting the details of the phone call in the company computer system. The qualifications for a career as a contact center agent include a high school diploma. However, some employers prefer some type of post-secondary education or vocational training. A successful contact center agent has strong communication skills and a positive attitude.

What is the difference between Contact Center Agent vs Customer Service Representative?

AspectContact Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall centers, inbound/outbound calls, often in a corporate settingRetail stores, offices, or call centers; direct interaction with customers
Employer & Industry UsageTelecommunications, finance, tech companiesRetail, healthcare, hospitality, and various service industries
Search & Comparison IntentOften searched for as a call center or customer support roleMore general customer support or service roles

While both roles involve assisting customers, a Contact Center Agent primarily works in call centers handling inbound and outbound calls, often in specialized industries. Customer Service Representatives may work in various settings, including retail or healthcare, providing direct support. The roles overlap in skills and credentials but differ mainly in work environment and industry focus.

What are the key skills and qualifications needed to thrive as a contact center agent?

To thrive as a Contact Center Agent, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, active listening, and resilience under pressure are crucial soft skills for delivering effective customer service. These competencies are vital as they ensure customer satisfaction, efficient issue resolution, and positive brand representation.

What are some common challenges contact center agents face, and how can they effectively manage them?

Contact Center Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting strict performance metrics. Effective time management, clear communication, and staying calm under pressure are essential for success. Many centers provide ongoing training, mentoring, and support systems to help agents improve their skills and resilience. Collaborating with supervisors and teammates can also provide valuable guidance and reduce stress during busy periods.
More about Contact Center Agent jobs
What cities are hiring for Contact Center Agent jobs? Cities with the most Contact Center Agent job openings:
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What states have the most Contact Center Agent jobs? States with the most job openings for Contact Center Agent jobs include:
What job categories do people searching Contact Center Agent jobs look for? The top searched job categories for Contact Center Agent jobs are:
What are popular job titles related to Contact Center Agent jobs? For Contact Center Agent jobs, the most frequently searched job titles are:
Contact Center Agent jobs near you
Infographic showing various Contact Center Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,112 per year, or $18.8 per hour.

Contact Center Agent

German American

Shelbyville, KY • On-site

$15 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Job Title: Contact Center Agent

Overview:
As a Contact
Center Agent, you will be the first friendly person that greets clients on
the phone or online and assists them with their banking needs. This role offers a team environment and a
great insight into the world of banking, insurance, and wealth management to
build a foundation for a career in financial services.
What You'll Do:
Day in the Life - Every
day you answer calls, chat requests and emails from our external and internal
customers to assist them with general account questions, debit cards, online
banking and fraud working within a fast-paced call center environment. You will
help clients by verifying account information, assisting with transactions, educating
them on German American products and services, as well as guide them when they
are not sure where to go next by engaging in friendly, meaningful
conversations.

What it Takes - To
thrive in this role you must maintain confidentiality, have the ability to
adapt to change, and listen closely to understand and identify opportunities to
better serve the customer, which will both build and strengthen long-lasting
relationships. We will teach you
everything else.

Bonus Points:

  • Bilingual/Multilingual
  • Customer Service experience
  • Knowledge of Banking

What we can offer you:

  • Medical, dental, vision, STD, LTD, Life
    insurance, etc.
  • 17 days paid time off, 11 paid holidays and
    bereavement leave
  • Education assistance program
  • Paid parental bonding leave
  • Wellness benefits
  • Life event coverage
  • Service awards
  • Financial benefits including 401(k) match,
    stock purchase plan, loan discounts and more
  • National and local discounts on everything from
    computers and vacations to phones and retail shopping
  • Free checking account, checks and discounted
    bank services

This position
will be located at:

Shelbyville Midland Trail
1854 Midland Trail, PO Box 189
Shelbyville, Kentucky, 40065
United States
About Us:
German
American Bancorp and its family of financial services companies employ
talented, compassionate people throughout the organization, truly making German
American special. Delivering genuine, customized, personal service with a focus
on truly serving customers and communities well, our employees bring the Shield
of Excellence commitment to life with each and every interaction.

Apply