5 Clutch Customer Support Agent Jobs Hiring Near You

Position: Senior Program Manager

Position reports to Program Director

Date – 03/01/2025

Classification – Exempt, Full-time

Environment – Office

Physical - Office, predominantly office-based, occasional travel may be required to attend events, conferences, or meet with key stakeholders. Physical requirements are generally limited to standard office activities, including sitting, standing, and using a computer for extended periods.

SAFETY: MANDATORY UNCOMPROMISING COMPLIANCE WITH COMPANY SAFETY POLICIES

CLUTCH is a hybrid consultancy and agency focused on helping B2B companies and organizations reach their peak potential. We are focused in the agriculture, construction and building, and food ingredient sectors. Learn more at ClutchPerformance.com.

CLUTCH Values

•      Authenticity

•      Curiosity

•      Entrepreneurship

•      Transparency

•      Empathy

Position Overview:

As a Senior Program Manager at CLUTCH, you will play a pivotal role in fostering and expanding client relationships while ensuring exceptional service delivery that aligns with our client experience standards.

You will be responsible for managing paid and digital efforts for our client, collaborating closely with internal teams to manage timelines and resources. You will drive the success of assigned client projects by executing strategic plans and identifying opportunities for growth and innovation. A consultative approach will be key as you immerse yourself in understanding clients’ businesses and industries, crafting creative solutions, and delivering impactful results.

Key Responsibilities

·       Establish, strengthen and expand relationships with clients to deliver excellent client service, aligning with the CLUTCH client experience expectations.

·       Take a high-level view of the entire program, and strategically guide cross-functional team to ensure everyone is working effectively toward the program’s objective.

·       Drive day-to-day execution of assigned client projects including interfacing with vendors and subcontractors.

·       Manage and/or create presentation materials and project proposals/SOWs as needed.

·       Take a consultative approach to learning client’s business and category, while supporting client business objectives and needs.

·       Understand the CLUTCH business model and deliver results.

·       Identify new project opportunities and develop action steps to secure them with assigned client(s).

·       Work with Client Satisfaction teammates to ensure a consistent “CLUTCH experience.”

Qualifications

Education and Experience:

• Bachelor’s degree in communications, marketing or related field.
• 8-10 years of experience in agency or corporate marketing.
• 5+ years experience managing digital + paid media projects/programs.

Technical Skills:

·       Excellent understanding of digital marketing channels, analytics platforms, and social media tools.

·       Competence in budgeting, forecasting, and financial reporting.

·       Experience with advertising technologies, media planning tools, and creative production processes.

Industry Knowledge:

·       Experience in agriculture and integrated ag systems.  

·       Knowledge of agriculture-related marketing strategies, such as product launches, grower events, and dealer/distributor activations.

·       Familiarity with agricultural equipment, crop management practices, and seasonality in marketing campaigns.

Creative and Strategic Abilities:

·       Strong ability to translate client needs into impactful marketing strategies and campaigns.

·       Analytical mindset with the ability to interpret campaign performance data and optimize strategies accordingly.

·       Strategic thinker with the ability to anticipate market trends and client needs.

Personal Attributes:

·       Communication: Exceptional verbal and written communication skills; ability to simplify complex concepts for diverse audiences.

·       Problem-Solving: Resourceful and quick in resolving client challenges with innovative solutions.

·       Customer Focus: Deep commitment to understanding and exceeding client expectations.

·       Proactivity: Self-motivated and driven to seek new opportunities for client and agency success.

Why Join Us?

·       Opportunity to work with a passionate and talented team dedicated to excellence.

·       Be part of a growing company, expanding into new offerings and new sectors.

·       A culture that values creativity, innovation, and collaboration.

·       Salary Range: $90,000 - $100,000 per year, commensurate with experience and qualifications.

·       Benefits Package Includes:

• Comprehensive health, dental, and vision insurance plans.
• Unlimited PTO in addition to paid holidays.
• 401(k) retirement savings plan with company matching.
• Monthly stipend to cover technology and home office expenses.
• Flexible work arrangements, including remote work options.
• Access to wellness programs and resources.
• Performance-based bonuses and incentives.

We believe in rewarding talent and fostering a supportive environment that empowers our employees to thrive both professionally and personally.

How to Apply

Submit your resume and a cover letter detailing your relevant experience to jherrmann@Clutchperformance.com.

CLUTCH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable federal, state or local laws.

Please note, CLUTCH is not certified with the U.S. Department of Labor for immigration sponsorship.