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First Mid

20 First Mid Customer Support Agent Jobs Hiring Near You

First Mid

Customer Support Center Agent I

Mattoon, IL · On-site

$17.50 - $19.62/hr

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is ... At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve ...

First Mid

Senior Fiduciary Officer

Clayton, MO · On-site

$95K - $130K/yr

... agent. * Build customer satisfaction at First Mid. * Cross-sell Trust Services with officers in ... support staff. * Periodic continuing education related to job-specific functions. Skills:

First Mid

Senior Fiduciary Officer

Peoria, IL · On-site

$95K - $130K/yr

... agent. * Build customer satisfaction at First Mid. * Cross-sell Trust Services with officers in ... support staff. * Periodic continuing education related to job-specific functions. Skills:

First Mid

Senior Fiduciary Officer

Edwardsville, IL · On-site

$95K - $130K/yr

... agent. * Build customer satisfaction at First Mid. * Cross-sell Trust Services with officers in ... support staff. * Periodic continuing education related to job-specific functions. Skills:

First Mid

Commercial Insurance Producer

Springfield, IL · On-site

$58K - $73K/yr

May require work outside the office, extended hours, or customer visits. First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for ...

First Mid

Commercial Insurance Producer

Kirksville, MO · On-site

$58K - $73K/yr

May require work outside the office, extended hours, or customer visits. First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for ...

First Mid

Assistant Branch Manager

Beloit, WI · On-site

$20.43 - $25.57/hr

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create ...

First Mid

Branch Manager

Coralville, IA · On-site

$51K - $63K/yr

At First Mid, we aim to make our customers feel valued, satisfied and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a ...

First Mid

Personal Banker/Bilingual

Beloit, WI · On-site

$20.43 - $25.57/hr

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create ...

First Mid

Branch Manager

Marion, IL · On-site

$51K - $63K/yr

At First Mid, we aim to make our customers feel valued, satisfied and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a ...

First Mid

May require work outside the office, extended hours, or customer visits. First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for ...

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First Mid Jobs Information

Do workers at First Mid Bank & Trust get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Does First Mid Bank & Trust pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to get time off at First Mid Bank & Trust?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to take sick days at First Mid Bank & Trust?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at First Mid Bank & Trust?

Most people feel stressed out here.
100% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at First Mid Bank & Trust?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at First Mid Bank & Trust?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think First Mid Bank & Trust’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how First Mid Bank & Trust is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.
What other companies are hiring for Customer Support Agent jobs?
What are the most popular jobs at First Mid?
Infographic showing various Customer Support Agent job openings at First Mid in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Support Center Agent I

First Mid Bank & Trust

Mattoon, IL • On-site

$17.50 - $19.62/hr

Other

Medical, Retirement, PTO

Posted 4 days ago

First Mid Bank & Trust rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

34th of 170 rated banks

Job description


Position:
Customer Support Center Agent I
Location:
Mattoon, IL
Job Id:
4719
# of Openings:
1
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.
Responsibilities include, but are not limited to:
  • Assisting callers with questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with our customer service standards.
  • Service customers over the phone with accuracy and efficiency within policy guidelines.
  • Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
  • Solicits assistance from management as needed. Seeks management approval for requests outside of their approved level. Notifies management of suspicious and questionable activity.
  • Adheres to all bank compliance, security and operational policies and procedures.
  • Performs changes to existing accounts as requested by the customer.
  • Transferring request that are outside the scope of the CSC to the appropriate individual or department for assistance.
  • Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to management.
  • Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook and/or First Mid policies.
  • Ensuring all customer interactions & documentation follow bank policy & regulations, while maintaining customer confidentiality.
  • Identifies and recommends products and/or services to best meet the needs of the customer.
  • Educates and encourages customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
  • Actively seeks out and maintains basic product knowledge of all banking products through training courses, meetings, corporate communications, etc.
  • Complete other specified duties as assigned.

Qualifications
Education:
  • High School Diploma/GED required.

Experience:
  • 1+ year of customer service experience and/or previous experience working in a financial institution preferred.
  • Previous contact center experience preferred.

Skills:
  • Proficient in usage of Microsoft Office and computer application
  • Strong organizational and communication skills, both oral & written.
  • High level of interpersonal skills to interact with customers and potential customers in professional manner.
  • Ability to work additional hours or hours outside of the departmental operating hours as needed.


First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
LP123
Pay Range: $17.50 - $19.62 per hour
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