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First Mid
First Mid

60 First Mid Customer Support Agent Jobs Hiring Near You

First Mid

Universal Banker II

Saint Charles, IL

$17.75 - $22.19/hr

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create ...

First Mid

Assistant Branch Manager

Decatur, IL · On-site

$20.43 - $25.57/hr

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create ...

New

First Mid

Personal Lines- Account Manager II

Forsyth, IL · On-site

$73K - $91K/yr

Represents First Mid Insurance Group and acts as an advocate for customers, partnering with our insurance companies and working as a team to meet the client's needs. Responsibilities include, but are ...

First Mid

Branch Manager

Coralville, IA

$51K - $63K/yr

At First Mid, we aim to make our customers feel valued, satisfied and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a ...

First Mid

Loan Servicing Support Associate

Mattoon, IL · On-site

$16.06 - $23.17/hr

This role involves general record-keeping and clerical functions to support First Mid Bank's branches, customers, loan operations, and personnel. Key duties include reception, review and imaging of ...

First Mid

May require work outside the office, extended hours, or customer visits. First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for ...

First Mid

Personal Banker - Bilingual

Beloit, WI · On-site

$20.43 - $25.57/hr

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create ...

First Mid

Human Resources Systems Analyst

Mattoon, IL · On-site

$61K - $76K/yr

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is ... Customer Support * Serve as a knowledgeable resource for managers, HR team members, and system ...

First Mid

Mortgage Loan Officer I

Des Moines, IA

At First Mid, this position is commission-based and earned on individual sales/production volume ... Work closely with mortgage processors and branch staff to ensure customer satisfaction and trust in ...

First Mid

Loan Servicing Clerk II

Edwardsville, IL · On-site

$17.74 - $26.63/hr

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is ... Responsible for loan servicing encompassing customer support via phone or ticket, complex problem ...

First Mid

Mortgage Loan Officer

Rockford, IL · On-site

Must have an understanding of all First Mid products and services and a strong commitment to cross ... Develops and maintains existing customer base and builds customer satisfaction and confidence in ...

First Mid

Mortgage Loan Officer

Belvidere, IL · On-site

$40K/yr

Must have an understanding of all First Mid products and services and a strong commitment to cross ... Develops and maintains existing customer base and builds customer satisfaction and confidence in ...

First Mid

Mortgage Loan Officer II

Beloit, WI · On-site

Must have an understanding of all First Mid products and services and a strong commitment to cross ... Develops and maintains existing customer base and builds customer satisfaction and confidence in ...

First Mid

Medicare Specialist

Mattoon, IL

$51K - $55K/yr

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is ... support, and ongoing customer service. This role serves as a primary point of contact for ...

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First Mid Jobs Information

Do workers at First Mid Bank & Trust get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Does First Mid Bank & Trust pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to get time off at First Mid Bank & Trust?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to take sick days at First Mid Bank & Trust?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at First Mid Bank & Trust?

Most people feel stressed here.
100% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at First Mid Bank & Trust?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at First Mid Bank & Trust?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think First Mid Bank & Trust’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how First Mid Bank & Trust is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

What other companies are hiring for Customer Support Agent jobs?

What are the most popular jobs at First Mid?

What are the most popular categories at First Mid?

Infographic showing various Customer Support Agent job openings at First Mid in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 100% Physical job distribution.

Universal Banker II

First Mid

Saint Charles, IL

$17.75 - $22.19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

First Mid Bank & Trust rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

34th of 173 rated banks

Job description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.
Responsibilities include, but are not limited to:
  • Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
  • Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank amp; Trust
  • Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
  • Gain manager assistance with any suspicious transactions.
  • Obtain management approval for transactions outside authorized limits.
  • Adheres to all bank compliance, security and operational policies and procedures as well as financial loss standards.
  • Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
  • Independently opens personal and commercial customer account relationships displaying full knowledge of products and system.
  • Opens deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc.
  • Performs changes to existing accounts as requested by the customer.
  • Proven ability to proficiently originate consumer loan applications independently.
  • Ability to train Tellers or other Universal Bankers on sales and operational duties associated with role.
  • Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
  • If applicable, allows entry of safe deposit box holders.
  • Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
  • Maintains customer confidentiality.
  • May participate in bank promotions, external community events, and promotional activities.
  • May be required to work in other First Mid Banking centers.
  • Complete other specified duties as assigned.
Sales:
  • Develops and maintains relationships with business partners.
  • Develops and maintains strong relationships with customers.
  • Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
  • Maintain product knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
  • Identifies growth opportunities to make referrals to appropriate business lines.
  • Proven ability to consistently meet or exceed established goals for the position.
Qualifications
Education:
  • High School Diploma/GED required.
Experience:
  • 2+ year's experience working in a sales and goal-based environment.
  • 1+ year of banking and/or consumer lending experience.
  • Previous sales experience preferred.
  • Successfully completes required compliance and First Mid training curriculum to be proficient in the account opening process. Advancement in this role will be based on management discretion.
Skills:
  • Knowledge of banking practices and regulations.
  • Proficient in usage of Microsoft Office and computer application
Total Rewards:
  • Competitive health, dental amp; vision coverage with HSA match
  • 401(k) with employer match + Employee Stock Purchase Plan
  • Generous PTO, paid holidays amp; parental leave
  • Tuition reimbursement amp; performance-based bonuses
  • Visit our Total Rewards page to see our full list of benefits
First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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