ZipRecruiter

Log In

First Mid
First Mid

60 First Mid Customer Support Agent Jobs Hiring Near You

First Mid

Assistant Branch Manager

Beloit, WI

$20.43 - $25.57/hr

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create ...

First Mid

Branch Manager

Coralville, IA

$51K - $63K/yr

At First Mid, we aim to make our customers feel valued, satisfied and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a ...

First Mid

May require work outside the office, extended hours, or customer visits. First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for ...

First Mid

Human Resources Systems Analyst

Mattoon, IL

$61K - $76K/hr

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is ... Customer Support * Serve as a knowledgeable resource for managers, HR team members, and system ...

New

previous pagenext page

Showing results 21-40

All JobsFirst Mid JobsFirst Mid Customer Support Agent Jobs

First Mid Jobs Information

Do workers at First Mid Bank & Trust get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Does First Mid Bank & Trust pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to get time off at First Mid Bank & Trust?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to take sick days at First Mid Bank & Trust?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at First Mid Bank & Trust?

Most people feel stressed out here.
100% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at First Mid Bank & Trust recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at First Mid Bank & Trust?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at First Mid Bank & Trust?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think First Mid Bank & Trust’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how First Mid Bank & Trust is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.
What other companies are hiring for Customer Support Agent jobs?
What are the most popular jobs at First Mid?
Infographic showing various Customer Support Agent job openings at First Mid in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Assistant Branch Manager

First Mid

Beloit, WI

$20.43 - $25.57/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

First Mid Bank & Trust rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

33rd of 170 rated banks

Job description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. As a First Mid leader, an Assistant Branch Manager serves as a champion of this mission.
Responsibilities include, but are not limited to:
General:
  • Responsible for leading the team to ensure an exceptional customer and team member experience.
  • Maintains a position of trust and responsibility by keeping all customer or team member information confidential.
  • Communicates and ensures adherence to all bank initiatives, compliance, security, and operational policies and procedures as well as financial loss standards.
  • Supervises and coaches Tellers and Universal Bankers on sales and operational duties.
  • Assists Branch Manager as needed and provides leadership in the absence of the branch management.
  • May process customer account requests and maintains a cash drawer as needed.
  • May process consumer loan requests.
  • Analyzes and reviews legal documentation associated with opening accounts.
  • Resolves customer concerns promptly and efficiently.
  • Ensures and is held accountable for informing Branch Management regarding the audit integrity, risk management, and security of the branch.
  • Assigns and schedules staff to ensure optimum service coverage, even distribution of the workload, and appropriate project delegation.
  • Oversees the opening/closing process of the branch.
  • Meets with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural/product changes, and resolve issues to optimize branch performance and employee engagement. Establish regular coaching opportunities with each team member to review goals and highlight further personal development.
  • Selects, trains, supervises, and evaluates the branch staff to enhance individual productivity and enable them to function according to their respective job description.
  • May be required to work in other First Mid Banking centers.
Sales:
  • Identifies opportunities to expand and maintain existing consumer and business banking relationships, while displaying sales leadership.
  • Develops goals for the retail team and accesses progress of the individuals and the branch to meet corporate initiatives.
  • Serves as an ambassador for company culture.
  • Demonstrates the ability to professionally represent First Mid in terms of appearance and verbal/written communication.
Qualifications
Education:
  • High School Diploma/GED required.
Experience:
  • 2+ years’ experience in the financial industry.
  • 1+ years of sales or goal-based environment.
Skills:
  • Must be able to demonstrate an understanding of advanced math functions that will allow for the analysis of credit and financial information.
Total Rewards:
  • Competitive health, dental amp; vision coverage with HSA match
  • 401(k) with employer match + Employee Stock Purchase Plan
  • Generous PTO, paid holidays amp; parental leave
  • Tuition reimbursement amp; performance-based bonuses
  • Visit our Total Rewards page to see our full list of benefits
First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
LP123

What First Mid Bank & Trust employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply