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35 Wheels Customer Support Agent Jobs Hiring Near You

Wheels, LLC

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $23.75/hr

JOB OVERVIEW At Wheels, we're moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support ...

Wheels, Inc.

Customer Support Specialist

Schaumburg, IL · On-site

$17.75 - $23.75/hr

JOB OVERVIEW At Wheels, we're moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support ...

Wheels, Inc.

Program Specialist I

Alpharetta, GA · Hybrid

Support communications between internal teams and assigned clients * Assist with client onboarding ... customer and driver success is at the heart of everything we do. CULTURAL ATTRIBUTES At Wheels, our ...

Wheels, LLC

Program Specialist I

Alpharetta, GA · On-site

Support communications between internal teams and assigned clients * Assist with client onboarding ... customer and driver success is at the heart of everything we do. CULTURAL ATTRIBUTES At Wheels, our ...

Wheels, Inc.

AVP, Maintenance Services

Schaumburg, IL · On-site

... improvement while supporting Wheels' growth, client retention, and operational excellence ... This leader will orchestrate and continually optimize the functions in scope using data, customer ...

Wheels, LLC

AVP, Maintenance Services

Schaumburg, IL · On-site

... improvement while supporting Wheels' growth, client retention, and operational excellence ... This leader will orchestrate and continually optimize the functions in scope using data, customer ...

Wheels, Inc.

Toll Management Specialist

Schaumburg, IL · On-site

$32K - $45K/yr

JOB OVERVIEW The Toll Specialist supports the Toll Management product by monitoring vehicle ... Work with the Service provider, Wheels IT, Account Executive, Compliance Services, Integration ...

Wheels, LLC

Toll Management Specialist

Schaumburg, IL · On-site

$32K - $45K/yr

JOB OVERVIEW The Toll Specialist supports the Toll Management product by monitoring vehicle ... Work with the Service provider, Wheels IT, Account Executive, Compliance Services, Integration ...

Wheels, Inc.

Sale Processor

Schaumburg, IL · On-site

JOB OVERVIEW The Remarketing Processor supports the financial operations of the remarketing team by ... customer and driver success is at the heart of everything we do. CULTURAL ATTRIBUTES At Wheels, our ...

Wheels, LLC

Sale Processor

Schaumburg, IL · On-site

Requires providing support to the response center to internal and external customers inquiries ... Train and coach vendor staff on Wheels policies and procedures. Take appropriate action when ...

Wheels, Inc.

Sale Processor

Schaumburg, IL · On-site

Requires providing support to the response center to internal and external customers inquiries ... Train and coach vendor staff on Wheels policies and procedures. Take appropriate action when ...

Wheels, Inc.

Sr. Portfolio Specialist

Alpharetta, GA · On-site

$60K - $84K/yr

Audits aging ad hoc invoice log and completes follow up to customers for past due unpaid invoices ... Provide back-up support to account managers when out of office. Respond to emails and phone calls ...

Wheels, LLC

Sr. Portfolio Specialist

Alpharetta, GA · On-site

$60K - $84K/yr

Audits aging ad hoc invoice log and completes follow up to customers for past due unpaid invoices ... Provide back-up support to account managers when out of office. Respond to emails and phone calls ...

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Wheels Jobs Information

What makes Wheels an attractive place to work?

Wheels is a well-established company in the industry, known for its commitment to innovation and customer satisfaction. The company's workplace culture values collaboration, creativity, and continuous learning, providing employees with opportunities to grow professionally and contribute to meaningful projects. By joining Wheels, individuals can expect to be part of a dynamic team that fosters a supportive environment, encourages innovation, and offers opportunities for career advancement and personal growth.
What other companies are hiring for Customer Support Agent jobs?
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Infographic showing various Customer Support Agent job openings at Wheels in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 70% Physical, 26% Hybrid, and 4% Remote job distribution.

Customer Support Specialist

Wheels, LLC

Schaumburg, IL • On-site

$17.75 - $23.75/hr

Full-time

Re-posted 22 days ago

Job description

Job Description:
JOB OVERVIEW
At Wheels, we're moving businesses forward by delivering mobility experiences our customers love powered by passionate people who bring creative solutions to life. As a Customer Support Specialist, you'll be an essential part of that mission, ensuring every client and driver interaction reflects our high standards of service, care, and follow-through.
This role plays a critical part in supporting client satisfaction and retention, working in close partnership with Account Managers and operational teams to execute client and driver requests with accuracy and urgency. You'll serve as a reliable advocate and point of contact, helping to deliver a consistent and exceptional experience across every touchpoint.
Task management is at the core of this role you'll be responsible for organizing, tracking, and completing a high volume of activities that directly impact client outcomes. In a fast-paced, detail-driven environment, success depends on your ability to prioritize effectively, follow through consistently, and respond with both clarity and care.
If you take pride in service, value strong relationships, and thrive on staying one step ahead, this is your opportunity to contribute meaningfully to our clients' success and be part of a team shaping the future of mobility.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
  • Client and Driver Communication:
    • Collaborate with a diverse portfolio of clients.
    • Respond to client and driver communications related to tactical matters as instructed.
    • Follow up with clients and drivers to fulfill requests initiated by internal departments.
    • Address incoming replacement requests such as fuel, insurance, compliance, and MAP passports.
    • Answer multi-channel inquiries (telephony, email, FleetView, VIM application).
    • Provide backup for other associates as designated by leadership.
  • Request and Task Management:
    • Enter and manage customer requests in CRM and internal systems.
    • Process and complete tasks including license and title requests, vehicle transportation, vehicle remarketing, mass driver/vehicle uploads, and more.
    • Assist with follow-up on tasks and requests, ensuring timely execution.
    • Make strategic decisions on clients' behalf, such as keep/sell vehicle recommendations, placing drivers in rentals, and surplus utilization.
    • Manage drivers in rentals to maximize fleet efficiency and cost containment.
    • Escalate issues to the Supervisor and appropriate personnel as needed.
  • System and Data Management:
    • Maintain and update client profiles and standard operating procedures.
    • Execute and run reports as required.
    • Demonstrate effective use of applications including, but not limited to Salesforce, Fleetview, P2P.
    • Maintain confidentiality of received information.
  • Performance Standards
    • Meet Salesforce KPIs as set by Client Services.
    • Uphold established performance guidelines.
    • Support the organization's mission and goals.
    • Proactively identify client issues and notify the Supervisor in a timely manner.
  • Perform other duties as assigned or required per the client profile.

LEADERSHIP RESPONSIBILITIES
  • This position has no leadership responsibilities.

COMPETENCIES - SKILLS
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite.
  • Intermediate proficiency in math.
  • Strong time management skills and attention to detail.
  • Diplomacy, tact, and grace under pressure when working through challenging and/or urgent client or driver issues.
  • Foster cross-functional collaboration.
  • Ability to be flexible and adapt quickly in a fast-paced environment.
  • Can work independently with minimal assistance and/or as part of a team.
  • Ability to provide sound problem solving, analysis, and critical thinking to draw appropriate conclusions.
  • Ability to set and manage multiple priorities and tasks simultaneously in a demanding environment.

EDUCATION AND EXPERIENCE
  • High School Diploma required; Bachelor's degree preferred
  • Minimum of 1 year of customer service experience in a high-volume, multi-tasking environment.
  • Salesforce experience preferred
  • Spanish language proficiency desired

CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
  • Integrity - Always act with integrity and honesty.
  • One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
  • Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.
  • Customer Success - Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
  • Discipline Drives Quality - Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
  • Intellectually Curious - Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
  • Commit and Deliver - Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
  • Relationships Matter - Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment:This hybrid position is located in Georgia or Illinois and operates in a professional office environment.
Position Type/Standard Schedule:This is a full-time position, Monday through Friday.
Travel:No travel is required
Physical Demands:While performing the duties of this job, the employee must regularly speak, hear, and see, and operate a computer, keyboard, mouse, and phone. Sit or stand for extended periods of time.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$40,500-$56,700
The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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