FanDuel
FanDuel

60 Fanduel Customer Support Agent Jobs Hiring Near You

Manager, Tax Counsel

New York, NY

$121K - $159K/yr

... support FanDuel's product and technology teams in tax product matters. This role sits at the ... Collaborate cross-functionally with Tax, Legal, Finance Operations, Compliance, and Customer ...

Manager, Tax Counsel

New York, NY · On-site

$121K - $159K/yr

... support FanDuel's product and technology teams in tax product matters. This role sits at the ... Collaborate cross-functionally with Tax, Legal, Finance Operations, Compliance, and Customer ...

You will play a key role supporting FanDuel's customer engagement programs with increased ownership and strategic responsibility. You will gain deep exposure and work closely with product and ...

You will play a key role supporting FanDuel's customer engagement programs with increased ownership and strategic responsibility. You will gain deep exposure and work closely with product and ...

... FanDuel customers every day. As Product Manager, you'll be responsible for the planning and ... health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual ...

... FanDuel customers every day. As Product Manager, you'll be responsible for the planning and ... health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual ...

... FanDuel customers every day. As Product Manager, you'll be responsible for the planning and ... health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual ...

... FanDuel customers every day. As Product Manager, you'll be responsible for the planning and ... health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual ...

... FanDuel customers every day. As Product Manager, you'll be responsible for the planning and ... health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual ...

This role sits at the center of FanDuel's generosity ecosystem, partnering primarily with Customer ... health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual ...

... full customer journey. This is an opportunity to shape how millions of fans experience FanDuel ... fandom, support FanDuel commercial and campaign initiatives , and elevate the FanDuel brand.

... full customer journey. This is an opportunity to shape how millions of fans experience FanDuel ... fandom, support FanDuel commercial and campaign initiatives , and elevate the FanDuel brand.

Sportsbook Innovation Associate

New York, NY · On-site

$37.98 - $47.60/hr

... FanDuel is looking for a Generosity Innovation Associate to drive our customer retention and ... Support design and rollout of new generosity initiatives. * Develop and maintain documentation of ...

... FanDuel Group is looking to add a Growth Sr. Associate to support the execution of lifecycle ... CRM, or a related field * Familiarity with email, push, in app, or digital marketing channels ...

Senior Financial Analyst

New York, NY · On-site

$94K - $117K/yr

Proactively address ad-hoc analysis and projects related to market performance, customer trends ... support for the interview or onboarding process, please email Benefits@fanduel.com. The applicable ...

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FanDuel Jobs Information

Do workers at FanDuel get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and May 2026.

Does FanDuel pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and May 2026.

Is the health insurance from FanDuel affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at FanDuel?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule four weeks ahead of time.
  • 17% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 67% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between March 2025 and May 2026.

Do workers at FanDuel worry about hours?

Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and May 2026.

Do FanDuel workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and May 2026.

How easy is it to get time off at FanDuel?

Most people find it easy to get time off.
90% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and May 2026.

Do FanDuel managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and May 2026.

Do jobs at FanDuel spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and May 2026.

How easy is it to take sick days at FanDuel?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people at FanDuel feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people at FanDuel get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 9 people who took the Breakroom Quiz between March 2025 and May 2026.

Is it stressful to work at FanDuel?

Some people feel stressed out here.
40% of people say they often feel stressed out at work.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people at FanDuel enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people at FanDuel recommend working with their team?

Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get enough training when they start at FanDuel?

Most people got enough training when they started.
90% of people report they got enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get support to advance at FanDuel?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people think FanDuel’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
50% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and December 2025.

Do workers feel well informed about how FanDuel is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and May 2026.
What other companies are hiring for Customer Support Agent jobs?
Infographic showing various Customer Support Agent job openings at Fanduel in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution.

$121K - $159K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago


FanDuel rating

9.3

Company rating: 9.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

1st of 15 rated gambling companies


Job description

THE POSITION
Our roster has an opening with your name on it

FanDuel is seeking a Manager, Tax Counsel to support FanDuel's product and technology teams in tax product matters. This role sits at the intersection of tax, product, and engineering and will play a key role in ensuring tax requirements are effectively translated into and maintained across FanDuel's customer-facing products.

The ideal candidate will operate as a day-to-day advisor to cross-functional teams, translating complex federal, state, and jurisdiction-specific tax laws into clear, actionable guidance. You will partner closely with Product, Engineering, Tax, Legal, and Finance teams to support the ongoing integration of tax requirements into product functionality and user experience. Your guidance will directly inform product decisions and help shape how FanDuel delivers compliant, scalable customer experiences, while escalating complex or high-risk matters to senior tax leadership.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

  • Provide product-facing tax counsel to Product and Engineering teams across FanDuel platforms
  • Translate federal, state, and jurisdiction-specific tax laws into actionable product and system requirements
  • Interpret applicable tax statutes and regulatory guidance, including gaming taxes and customer tax reporting and withholding requirements
  • Review and advise on product features, enhancements, and existing product functionality to identify tax implications and compliance risks
  • Monitor changes in tax laws, regulations, and industry standards, and advise stakeholders on relevant impacts
  • Collaborate cross-functionally with Tax, Legal, Finance Operations, Compliance, and Customer Support teams to ensure aligned execution
  • Serve as a key point of contact for tax-related product questions and cross-functional coordination
  • Escalate complex, high-risk, or novel tax issues to senior tax leadership with clear analysis and recommendations
  • Support the development and documentation of tax positions and analyses related to product functionality, in partnership with senior tax leadership
  • Support coordination with external stakeholders (e.g., regulators, vendors, and advisors) as needed
  • Assist in ongoing product compliance monitoring and issue resolution

THE STATS
What we're looking for in our next teammate

  • Minimum of 5+ years of experience in tax, legal, regulatory advisory, or a related function
  • Juris Doctor (JD), CPA, or equivalent experience in tax advisory, tax compliance, or tax law required
  • Experience interpreting and applying federal, state, and jurisdiction-specific tax laws
  • Experience working cross-functionally with product, engineering, or technology teams
  • Proven ability to translate complex tax and regulatory requirements into clear, actionable product or operational guidance
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent written and verbal communication skills, with the ability to simplify complex issues for diverse stakeholders
  • Ability to exercise sound judgment and operate effectively in ambiguous or fast-paced environments
  • Strong stakeholder management and collaboration skills across tax, legal, finance, and product teams
  • Experience working in a highly regulated industry (e.g., gaming, fintech, financial services) preferred
  • Experience with customer tax reporting and withholding (e.g., Forms W-2G, 1099, 1042) or gaming-related tax frameworks preferred
  • Interest in sports betting, gaming, or digital platforms is a plus

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America's #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry's unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company's affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, "We are One Team!". As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.

The applicable salary range for this position is $126,000 - 158,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-Hybrid


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