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Customer Support Agent Jobs in Texas (NOW HIRING)

via.com

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

Customer Support Agent Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint ...

Jobs for Humanity

Customer Support Agent

Dallas, TX · On-site

$18.75 - $24.75/hr

Customer Support Agent - REF122Y Jobs for Humanity is collaborating with The RRS Group Inc to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will ...

Via

Customer Support Agent

Fort Worth, TX · On-site

$19/hr

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will ...

Xai

Support Agent, X Money

Bastrop, TX · On-site

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Payments Support Agent to join our fast-paced, customer-centric team at X Payments. In this role, you will be the voice of our brand, resolving customer ...

SpaceXAI

Support Agent, X Money

Bastrop, TX · On-site

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer-centric Payments team at SpaceXAI. In this role, you will be the voice of our brand, resolving customer ...

SpaceXAI

Support Agent, X Money

Bastrop, TX · On-site

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... centric Payments team at SpaceXAI. In this role, you will be the voice of our brand, resolving ...

SpaceXAI

Support Agent, X Money

Bastrop, TX · On-site

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... centric Payments team at SpaceXAI. In this role, you will be the voice of our brand, resolving ...

SpaceXAI

Support Agent, X Money

Bastrop, TX · On-site

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... centric Payments team at SpaceXAI. In this role, you will be the voice of our brand, resolving ...

Ascend Vision

Patient Support Agent

Mcallen, TX · On-site

Patient Support Agent Our mission is to provide quality, accessible and patient-centered eye care ... Call Center, Customer Service or other related experience, preferred * Bilingual (English/Spanish ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Proficiencyin carrier and CRM systems. * Demonstrated coaching and peer training ability.

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All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Texas

Customer Support Agent information

See Texas salary details

$10

$20

$29

How much do customer support agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer support agent in Texas is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

How do I become a customer support agent?

To become a customer support agent, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like CRM software. Many employers also value problem-solving abilities and patience, and some roles may require specific certifications or training programs. Entry-level positions often provide on-the-job training to develop necessary skills.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.
What are the most commonly searched types of Customer Support Agent jobs in Texas? The most popular types of Customer Support Agent jobs in Texas are:
What are popular job titles related to Customer Support Agent jobs in Texas? For Customer Support Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Support Agent jobs in Texas look for? The top searched job categories for Customer Support Agent jobs in Texas are:
What cities in Texas are hiring for Customer Support Agent jobs? Cities in Texas with the most Customer Support Agent job openings:
What are popular job titles related to Customer Support Agent jobs in TX? For Customer Support Agent jobs in TX, the most frequently searched job titles are:
Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,947 per year, or $20.2 per hour.

Customer Support Agent

via.com

Fort Worth, TX • On-site

$19/hr

Other

Medical, Retirement

Posted 25 days ago

Job description

Customer Support Agent

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.

As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

This is an in-person position. You will be working from our office in Fort Worth, TX. Shift will be 5 days a week (4 weekdays and 1 weekend day)

What You'll Do:

  • Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
  • Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
  • Build strong cross-functional relationships across various Via teams and offices and external partners
  • Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
  • Effectively prioritize live operational issues and take action based on the information received
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Ownership mentality: take full responsibility for delivering great service to driver-partners
  • Proactive: able to think ahead and anticipate to prevent problems before they start
  • An empathetic and effective communicator: you excel at active listening and collaboration
  • Comfortable with ambiguity: make thoughtful choices between imperfect options
  • Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
  • Observant and keen to improve: if something's not working, you come up with a better way
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $19.00/hour
  • Shifts will be 5 days a week (4 weekdays + 1 weekend day)
  • Hours available (subject to change):
    • 3:30am - 12pm CT
    • 12pm - 8:30pm CT
    • 2pm - 10:30pm CT
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is necessary for employment

    • There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

    Via is an equal opportunity employer.

    Apply