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Customer Support Agent Jobs in Texas (NOW HIRING)

Cirrus Systems

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

Ascend Vision

Patient Support Agent

Mcallen, TX · On-site

Patient Support Agent Our mission is to provide quality, accessible and patient-centered eye care ... Call Center, Customer Service or other related experience, preferred * Bilingual (English/Spanish ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Proficiencyin carrier and CRM systems. * Demonstrated coaching and peer training ability.

RealPage

Product Support Agent III

Richardson, TX · On-site

Overview The Product Support Agent III is a senior, experienced product support specialist who ... Troubleshoot integrated products with customers to isolate issues to root cause escalating to ...

NextLink

Technical Support Agent

Euless, TX · On-site

$18/hr

... Support Agent, where you'll be the voice of our customer experience and the first line of support ... You'll help customers with connectivity issues, answer questions about their services, and ensure a ...

JSM & ASSOC LLC

BHS General Support Agent

Houston, TX · On-site

$17/hr

JSM Airport Services, LLC is seeking a highly motivated General Support Agent at George Bush ... Must exhibit a good customer service attitude Physical Requirements: * Work in a fast-paced ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

Cirrus Systems, Inc

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

Rugiet

Patient Support Agent (Part Time)

Austin, TX · Remote

$17 - $19/hr

Join to apply for the Patient Support Agent (Part Time) role at Rugiet Health. Company: Rugiet ... Experience in a customer service, patient support, or call center role, preferably within a health ...

Rugiet

Patient Support Agent (Part Time)

Austin, TX · Remote

$17 - $19/hr

Join to apply for the Patient Support Agent (Part Time) role at Rugiet Health. Company: Rugiet ... Experience in a customer service, patient support, or call center role, preferably within a health ...

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Showing results 21-40

All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Texas

Customer Support Agent information

See Texas salary details

$10

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$29

How much do customer support agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer support agent in Texas is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.40 per hour, depending on experience, location, and employer.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

How do I become a customer support agent?

To become a customer support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with support tools like CRM software, and the ability to handle inquiries professionally are also important. Some roles may require specific certifications or training programs.

What is the work of a customer support agent?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the most commonly searched types of Customer Support Agent jobs in Texas?

The most popular types of Customer Support Agent jobs in Texas are:

What are popular job titles related to Customer Support Agent jobs in Texas?

For Customer Support Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Support Agent jobs in Texas look for?

The top searched job categories for Customer Support Agent jobs in Texas are:

What cities in Texas are hiring for Customer Support Agent jobs?

Cities in Texas with the most Customer Support Agent job openings:

What are popular job titles related to Customer Support Agent jobs in TX?

For Customer Support Agent jobs in TX, the most frequently searched job titles are:

Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,947 per year, or $20.2 per hour.

Technical Support Agent

Cirrus Systems

Dallas, TX • On-site

Full-time

Re-posted 25 days ago

Job description

Job Summary:
Cirrus Systems is actively looking to build a world-class support team. The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless product experience.
Responsibilities:
• Receive, assign, and manage support requests via phone or email
• Talk with customers to resolve issues through a series of actions
• Follow support processes to identify and resolve level 1 support issues
• Follow the escalation process to push complex issues to level 2 support
• Accurately process and record call transactions using support ticketing software
• Track tickets through the support process until completion, including appropriate follow-up
• Create orders for replacement parts and track returns to ensure that parts are returned per warranty guidelines
• Align performance to assigned KPI goals individually and for your team
• Perform additional duties as assigned
Qualifications:
Required:
• Strong organizational skills, problem-solving, and attention to detail
• Exceptional phone etiquette
• The ability to manage multiple priorities and be comfortable working under pressure
• Self-motivated and able to work in a team environment
• Ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions
• A basic knowledge of software and hardware for personal computers and smartphones
• A technical mindset with a passion to learn about and understand our product
• Excellent written and verbal communication skills to deal effectively with internal and external contacts
• Knowledge of customer service principles and practices
• Ability to learn new skills, software, hardware, and repair processes
• Innovative thinker who is positive, proactive, and readily embraces change
• High school diploma or equivalent required
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Ability to lift, carry, and move up to 50 lbs
Preferred:
• Customer Service/Support, Communications, or electronics field a plus
Company:
Cirrus Systems is a manufacturer of patented outdoor LED displays and horticultural lighting systems for optimizing on-site marketing. Founded in 2010, the company is headquartered in Saco, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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