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Customer Support Agent Jobs in Texas (NOW HIRING)

Ascend Vision

Patient Support Agent

Mcallen, TX · On-site

Patient Support Agent Our mission is to provide quality, accessible and patient-centered eye care ... Call Center, Customer Service or other related experience, preferred * Bilingual (English/Spanish ...

Cirrus Systems

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Proficiencyin carrier and CRM systems. * Demonstrated coaching and peer training ability.

RealPage

Product Support Agent III

Richardson, TX · On-site

Overview The Product Support Agent III is a senior, experienced product support specialist who ... Troubleshoot integrated products with customers to isolate issues to root cause escalating to ...

RealPage, Inc.

Product Support Agent III

Richardson, TX

$21.54 - $36.63/hr

The Product Support Agent III is a senior, experienced product support specialist who resolves ... Troubleshoot integrated products with customers to isolate issues to root cause escalating to ...

RealPage, Inc.

Product Support Agent III

Richardson, TX · On-site

$21.54 - $36.63/hr

Overview The Product Support Agent III is a senior, experienced product support specialist who ... Troubleshoot integrated products with customers to isolate issues to root cause escalating to ...

NextLink

Technical Support Agent

Euless, TX · On-site

$18/hr

... Support Agent, where you'll be the voice of our customer experience and the first line of support ... You'll help customers with connectivity issues, answer questions about their services, and ensure a ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

$18/hr

... Support Agent, where you'll be the voice of our customer experience and the first line of support ... You'll help customers with connectivity issues, answer questions about their services, and ensure a ...

NextLink

Technical Support Agent

Euless, TX · On-site

$18/hr

... Support Agent, where you'll be the voice of our customer experience and the first line of support ... You'll help customers with connectivity issues, answer questions about their services, and ensure a ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

$18/hr

... Support Agent, where you'll be the voice of our customer experience and the first line of support ... You'll help customers with connectivity issues, answer questions about their services, and ensure a ...

Cirrus Systems, Inc

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless ...

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Showing results 21-40

All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Texas

Customer Support Agent information

See Texas salary details

$10

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$29

How much do customer support agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer support agent in Texas is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

How do I become a customer support agent?

To become a customer support agent, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like CRM software. Many employers also value problem-solving abilities and patience, and some roles may require specific certifications or training programs. Entry-level positions often provide on-the-job training to develop necessary skills.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.
What are the most commonly searched types of Customer Support Agent jobs in Texas? The most popular types of Customer Support Agent jobs in Texas are:
What are popular job titles related to Customer Support Agent jobs in Texas? For Customer Support Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Support Agent jobs in Texas look for? The top searched job categories for Customer Support Agent jobs in Texas are:
What cities in Texas are hiring for Customer Support Agent jobs? Cities in Texas with the most Customer Support Agent job openings:
What are popular job titles related to Customer Support Agent jobs in TX? For Customer Support Agent jobs in TX, the most frequently searched job titles are:
Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,947 per year, or $20.2 per hour.

Patient Support Agent

Ascend Vision

Mcallen, TX • On-site

Other

Posted 6 days ago

Job description

Patient Support Agent

Our mission is to provide quality, accessible and patient-centered eye care. Consider joining Thurmond Eye Associates/Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care.

Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.

Thurmond Eye Associates has been serving Hidalgo, Starr, and Cameron Counties for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of ophthalmic medical and surgical treatments so that all options are available to our patients. Thurmond Eye Associates is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.

The Patient Support Agent (call center representative) position allows you to provide a welcoming environment to both our patients and providers. This position is responsible to schedule patients with our providers via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information, and direct calls accordingly. Adhere to schedule rules as established by the facility and providers.

Essential Duties and Responsibilities

  • Communicates in a cordial, professional manner with patients via phone.
  • Completes new patient registration (inputting demographic information, insurance information, etc.) and patient appointment information for incoming callers to appropriate facility/provider.
  • Logs all patient communication within patient chart during or after patient call.
  • Fills patient cancellation slots efficiently in keeping schedules booked for the providers.
  • Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regard to our patients' experience.
  • Updates computer referring physician database, as needed.
  • Works with online scheduling system and EHR.
  • Verifies patient data and insurance to ensure it is updated for accurate billings.
  • Responds to patient concerns or refers to leadership as needed.

Requirements

Education and Experience

  • High school diploma or equivalent, preferred
  • Call Center, Customer Service or other related experience, preferred
  • Bilingual (English/Spanish), required

Knowledge, Skills & Abilities

  • Customer Service
  • Possesses medical knowledge as it relates to patient coordination of ophthalmic care.
  • Ability to utilize a desktop computer, keyboard, mouse and headset
  • Acquainted with common ocular symptoms and complaints

Physical Requirements

  • Sitting for extended periods of time
  • Requires using hands to handle, control, or feel objects, tools, or controls
  • Requires repetitive movement

Apply