10 Cirrus Systems Jobs Hiring Near You

Job Summary:
Cirrus Systems is actively looking to build a world-class support team. The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless product experience.
Responsibilities:
• Receive, assign, and manage support requests via phone or email
• Talk with customers to resolve issues through a series of actions
• Follow support processes to identify and resolve level 1 support issues
• Follow the escalation process to push complex issues to level 2 support
• Accurately process and record call transactions using support ticketing software
• Track tickets through the support process until completion, including appropriate follow-up
• Create orders for replacement parts and track returns to ensure that parts are returned per warranty guidelines
• Align performance to assigned KPI goals individually and for your team
• Perform additional duties as assigned
Qualifications:
Required:
• Strong organizational skills, problem-solving, and attention to detail
• Exceptional phone etiquette
• The ability to manage multiple priorities and be comfortable working under pressure
• Self-motivated and able to work in a team environment
• Ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions
• A basic knowledge of software and hardware for personal computers and smartphones
• A technical mindset with a passion to learn about and understand our product
• Excellent written and verbal communication skills to deal effectively with internal and external contacts
• Knowledge of customer service principles and practices
• Ability to learn new skills, software, hardware, and repair processes
• Innovative thinker who is positive, proactive, and readily embraces change
• High school diploma or equivalent required
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Ability to lift, carry, and move up to 50 lbs
Preferred:
• Customer Service/Support, Communications, or electronics field a plus
Company:
Cirrus Systems is a manufacturer of patented outdoor LED displays and horticultural lighting systems for optimizing on-site marketing. Founded in 2010, the company is headquartered in Saco, USA, with a team of 51-200 employees. The company is currently Growth Stage.