Customer Support Specialist
Full-Time | On-Site
Are you someone who enjoys building strong customer relationships, staying organized, and keeping operations running smoothly? We're partnering with a well-established manufacturing company that is looking for a Customer Support Specialist to serve as the primary point of contact for customers while coordinating orders, production schedules, and inventory to ensure an exceptional customer experience.
This is a fast-paced role where you'll work closely with sales, production, operations, and quality teams to ensure customer expectations are met from order placement through delivery.
What You'll Do
- Serve as the primary contact for assigned customer accounts, providing timely, professional, and responsive service.
- Process customer orders received through email, phone, and electronic purchasing systems while ensuring accuracy.
- Coordinate with production and operations to monitor order status and help ensure on-time delivery.
- Communicate proactively with customers regarding order updates, changes, and any potential delays.
- Maintain customer pricing, purchase orders, product information, and account records within internal systems.
- Partner with sales and operations to forecast demand and help manage inventory levels.
- Review inventory and production needs to maximize efficiency while minimizing waste.
- Coordinate outside processing activities with vendors and internal teams as needed.
- Assist with resolving customer concerns, product issues, and quality-related matters while documenting resolutions.
- Collaborate across multiple departments to support continuous improvement and deliver an outstanding customer experience.
What We're Looking For
- Associate degree or equivalent combination of education and relevant experience preferred.
- 5+ years of customer service, inside sales, order management, manufacturing support, or related experience.
- Experience in a manufacturing, distribution, or industrial environment is highly preferred.
- Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
- Excellent written and verbal communication skills.
- High attention to detail and commitment to accuracy.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency with ERP, CRM, or order management systems, along with Microsoft Office.