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Customer Service Chat Support Jobs in Texas (NOW HIRING)

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem-solving and a passion for creating exceptional customer experiences? We're looking for a dedicated ...

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Be Seen First

Customer Service Representative

Austin, TX · On-site

$20 - $23.50/hr

Serve as the first point of contact for inbound calls and chat support * Handle billing questions ... customer service experience, including call center experience * Clear communication skills and ...

Urgent

Lucchese

Customer Service Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

This position will carry out an online support/service function to ensure that Lucchese customers ... Provide knowledgeable answers to customers via phone, live chat, and email regarding products ...

New

Lucchese Boot CO

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

This position will carry out an online support/service function to ensure that Lucchese customers ... Provide knowledgeable answers to customers via phone, live chat, and email regarding products ...

Genie

Customer Service Representative II

Flower Mound, TX · On-site

$14 - $19/hr

Refer customers to local dealers for extra support when needed. * Respond to e-mail/chat ... Search for ways to improve customer service by asking probing questions to accurately identify what ...

Zelis

Client Support Specialist

Plano, TX · On-site

$19 - $24/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

LUCCHESE INC

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

This position will carry out an online support/service function to ensure that Lucchese customers ... Provide knowledgeable answers to customers via phone, live chat, and email regarding products ...

Skimmer

$15.75 - $21.50/hr

About Skimmer At Skimmer , we're on a mission to modernize the pool and spa service industry. More ... Deliver friendly, knowledgeable phone, email, and chat support to our customers * Guide customers ...

ThriftBooks

Customer Service Representative

Dallas, TX · On-site

$15/hr

Engage with customers across various support channels such as phone, chat, and email * Promptly provide product information, troubleshoot issues, recommend products/services, and resolve complaints

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Texas

Customer Service Chat Support information

See Texas salary details

$11

$17

$26

How much do customer service chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service chat support in Texas is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.47 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Texas? For Customer Service Chat Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Texas look for? The top searched job categories for Customer Service Chat Support jobs in Texas are:
What cities in Texas are hiring for Customer Service Chat Support jobs? Cities in Texas with the most Customer Service Chat Support job openings:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,197 per year, or $17.9 per hour.

Remote Chat Support Representative

Jabezco Industrial Group

San Antonio, TX • Remote

$42K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 hours ago

Posted today

Job description

About the Role

Jabezco Industrial Group is seeking a professional and customer-focused Remote Chat Support Representative to provide exceptional support to our customers through live chat and other digital communication channels. In this role, you will assist customers by answering inquiries, resolving issues, and ensuring a positive customer experience while working remotely.

The ideal candidate is an excellent communicator, detail-oriented, and able to multitask in a fast-paced environment.

Key Responsibilities

  • Respond to customer inquiries via live chat in a timely and professional manner.

  • Provide accurate information about company services, products, and policies.

  • Resolve customer concerns and escalate complex issues when necessary.

  • Document customer interactions and maintain accurate records.

  • Follow company procedures to ensure consistent and high-quality customer service.

  • Collaborate with internal teams to resolve customer issues efficiently.

  • Maintain customer confidentiality and protect sensitive information.

  • Meet established performance and response time goals.

  • Perform other customer support and administrative duties as assigned.

Required Qualifications

  • High school diploma or equivalent.

  • 1–2 years of experience in customer service, chat support, or a related role.

  • Excellent written communication and grammar skills.

  • Strong typing and multitasking abilities.

  • Proficiency with Microsoft Office and online communication tools.

  • Ability to work independently in a remote environment.

  • Reliable high-speed internet connection and a dedicated workspace.

Employment Requirements

  • Full-time remote position.

  • Must be authorized to work in the United States.

  • Ability to work scheduled shifts, including occasional evenings or weekends if needed.

Benefits

Jabezco Industrial Group offers a competitive benefits package, including:

  • Competitive pay

  • Medical, dental, and vision insurance

  • Life insurance

  • Short-Term Disability (STD) and Long-Term Disability (LTD)

  • Flexible Paid Time Off (PTO)

  • Paid company holidays

  • 401(k) retirement plan

  • Monthly phone allowance

  • Professional development and training opportunities

  • Career growth within a collaborative and supportive team

Why Join Jabezco Industrial Group?

At Jabezco Industrial Group, we are committed to delivering outstanding service to our clients through professionalism, teamwork, and integrity. As a Remote Chat Support Representative, you'll be part of a supportive team while enjoying the flexibility of working from home and opportunities for long-term career growth.

Jabezco Industrial Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.