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Customer Service Chat Support Jobs in Austin, TX

Wondercide LLC

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

... customer service, innovation, procurement, mixing, production, fulfillment, and more are all done ... chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ...

BrandNest

Customer Service Specialist

Austin, TX

$16 - $27/hr

... and support. As a Customer Service Specialist, you will be the primary point of contact for ... Respond promptly and effectively to customer inquiries via phone, email, or chat. * Resolve ...

Sears Holdings

Customer service and Support

Austin, TX · On-site

$16.75 - $21.50/hr

Company Description Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than ...

Sears Holdings

Customer service and Support

Austin, TX · On-site

$16.75 - $21.50/hr

Company Description Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than ...

Consider Posh Pro

Customer Service Specialist

Austin, TX

$16.75 - $22.25/hr

... they receive exceptional service and support at every interaction. The ideal candidate is ... Respond promptly and professionally to customer inquiries via phone, email, and chat channels.

Ingersoll-Rand

Customer Service Manager

Austin, TX · On-site

$75 - $105/hr

Customer Service Manager Location: Austin, TX (Onsite) About Us Trace Analytics, an Ingersoll Rand ... multi‑channel support environments (phone, email, chat, etc.) preferred Travel & Work ...

Alphabe Insight Inc

Customer Service Specialist

Austin, TX · On-site

$16.75 - $22.25/hr

... they receive exceptional service and support at every interaction. The ideal candidate is ... Respond promptly and professionally to customer inquiries via phone, email, and chat channels.

Andiamo

Customer Service Representative

Austin, TX

Respond promptly to customer inquiries via phone, email, and chat. * Assist customers in resolving product or service issues, providing appropriate solutions. * Maintain accurate records of customer ...

ForgeFit

Remote Customer Service Specialist

Austin, TX · Remote

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Austin, TX

Customer Service Chat Support information

See Austin, TX salary details

$11

$19

$27

How much do customer service chat support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service chat support in Austin, TX is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.72 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Austin, TX?

For Customer Service Chat Support jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Austin, TX look for?

The top searched job categories for Customer Service Chat Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Service Chat Support jobs?

Cities near Austin, TX with the most Customer Service Chat Support job openings:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,575 per year, or $19 per hour.

Live Chat Customer Support Associate - Bilingual

Indeed Flex

Austin, TX • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world's #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
The Role
The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets. This role will proactively analyze shift patterns, job requirements, and Indeed Flex's pool of Flexers to maximize fulfillment.
This position is located onsite in Austin, TX (at The Domain), five days per week with the option to work from home on Thursdays.
What you'll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
  • Elevate Customer Experience: Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience.
  • Data & Analytics: Generate, analyze, and present comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
  • Cross-Functional Liaison: Serve as an integral operational bridge, facilitating seamless communication between internal Indeed Flex stakeholders, corporate clients, and Flexers.
  • Process Optimization: Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
  • Performance Excellence: Meet and exceed individual KPIs, service level agreements (SLAs), and strategic targets.
  • Team Support & Escalation Management: Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.

What you'll need
  • Bilingual in Spanish required
  • Live chat experience required
  • Experience in using data to identify challenges and priorities.
  • Exceptional organizational skills and the ability to prioritize and plan your own day and workload.
  • Experience working in a high-volume customer service or operations environment.
  • A successful, energetic self-starter, with strong initiative.
  • Thrives in an environment where priorities and focus are constantly evolving
  • A high level of integrity; always ready to take on the next task & focused on the customer's long-term success.
  • Ability to cover flexible shifts
  • Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Lucid, Salesforce, GSuite, Zoom, Slack, Notion, etc
  • A commitment to driving the Indeed Flex mission: to help people get jobs, instantly

What you'll get
  • $45,000 to $55,000 annual salary
  • Medical, Dental, Vision, and 401K
  • Performance-based bonus totalling 8% of annual salary
  • Access to Company & Employee Benefits
  • 25 days PTO (prorated) + Birthday Off
  • 8 Paid Holidays
  • Duvet days (½ day off every quarter)
  • Volunteer days

About Us
We're helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we're putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment to complete daily responsibilities and duties.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type / Expected Hours of Work
Full-Time Position. Working 5 days in 7 on a Rota basis between the hours of 6.30 am-10.30 pm over 40 hrs per week (8-hour shifts). These shift lengths may vary depending on business needs. You will be required to work weekends.
Travel
This position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations.
All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.
AAP/EEO Statement
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

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