About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
Technical Support Representative
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Quick apply
Technical Support Representative
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Technical Support Representative
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Technical Support Representative
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Technical Support Representative
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Quick apply
Technical Support Representative
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Technical Support Representative
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Technical Support Representative
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Description As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer ...
Technical Support Representative
$18 - $25/hr
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a ...
Technical Support Representative
$18 - $25/hr
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a ...
Technical Support Representative
Round Rock, TX · On-site
$18 - $25/hr
Overview As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in ...
Technical Support Representative
Round Rock, TX · On-site
$18 - $25/hr
Overview As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in ...
Technical Support Representative
$18 - $25/hr
Overview As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in ...
Technical Support Representative
$18 - $25/hr
Overview As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
About the role SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you ...
In-Office Technical Support Representative
San Marcos, TX · On-site
$16/hr
Medical
Dental
Vision
Life
Retirement
PTO
Pay: $16.00 per hour About the Opportunity We are hiring Technical Support Representatives to join a new in-office team in San Marcos, TX. This role is ideal for candidates who enjoy helping others ...
Quick apply
In-Office Technical Support Representative
San Marcos, TX · On-site
$16/hr
Medical
Dental
Vision
Life
Retirement
PTO
Pay: $16.00 per hour About the Opportunity We are hiring Technical Support Representatives to join a new in-office team in San Marcos, TX. This role is ideal for candidates who enjoy helping others ...
In-Office Technical Support Representative
San Marcos, TX · On-site +1
$16/hr
About the Opportunity We are hiring Technical Support Representatives to join a new in-office team in San Marcos, TX. This role is ideal for candidates who enjoy helping others, prefer a structured ...
In-Office Technical Support Representative
San Marcos, TX · On-site +1
$16/hr
About the Opportunity We are hiring Technical Support Representatives to join a new in-office team in San Marcos, TX. This role is ideal for candidates who enjoy helping others, prefer a structured ...
In-Office Technical Support Representative
Round Rock, TX · On-site
$16/hr
Medical
Dental
Vision
Life
Retirement
PTO
Pay: $16.00 per hour About the Opportunity We are hiring Technical Support Representatives to join a new in-office team in San Marcos, TX. This role is ideal for candidates who enjoy helping others ...
Quick apply
In-Office Technical Support Representative
Round Rock, TX · On-site
$16/hr
Medical
Dental
Vision
Life
Retirement
PTO
Pay: $16.00 per hour About the Opportunity We are hiring Technical Support Representatives to join a new in-office team in San Marcos, TX. This role is ideal for candidates who enjoy helping others ...
In-Office Technical Support Representative
Kyle, TX · On-site
$16/hr
Medical
Dental
Vision
Life
Retirement
PTO
Pay: $16.00 per hour About the Opportunity We are hiring Technical Support Representatives to join a new in-office team in San Marcos, TX. This role is ideal for candidates who enjoy helping others ...
Quick apply
In-Office Technical Support Representative
Kyle, TX · On-site
$16/hr
Medical
Dental
Vision
Life
Retirement
PTO
Pay: $16.00 per hour About the Opportunity We are hiring Technical Support Representatives to join a new in-office team in San Marcos, TX. This role is ideal for candidates who enjoy helping others ...
Technical Support Representative Team Lead
Medical
Dental
Life
Retirement
As a Team Lead, Technical Support Representative - Level 4 , you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls ...
Technical Support Representative Team Lead
Medical
Dental
Life
Retirement
As a Team Lead, Technical Support Representative - Level 4 , you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls ...
Technical Support Representative Team Lead
Round Rock, TX · On-site
Medical
Dental
Life
Retirement
As a Team Lead, Technical Support Representative - Level 4 , you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls ...
Technical Support Representative Team Lead
Round Rock, TX · On-site
Medical
Dental
Life
Retirement
As a Team Lead, Technical Support Representative - Level 4 , you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls ...
Technical Support Representative Team Lead
Medical
Dental
Life
Retirement
As a Team Lead, Technical Support Representative - Level 4 , you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls ...
Technical Support Representative Team Lead
Medical
Dental
Life
Retirement
As a Team Lead, Technical Support Representative - Level 4 , you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls ...
Technical Customer Support Representative
Austin, TX · On-site
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Starforge Systems is looking for a Technical Customer Support Representative to remotely troubleshoot Windows-based gaming PCs and help customers resolve hardware, software, and performance issues.
Technical Customer Support Representative
Austin, TX · On-site
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Starforge Systems is looking for a Technical Customer Support Representative to remotely troubleshoot Windows-based gaming PCs and help customers resolve hardware, software, and performance issues.
Technical Customer Support Representative
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Starforge Systems is looking for a Technical Customer Support Representative to remotely troubleshoot Windows-based gaming PCs and help customers resolve hardware, software, and performance issues.
Technical Customer Support Representative
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Starforge Systems is looking for a Technical Customer Support Representative to remotely troubleshoot Windows-based gaming PCs and help customers resolve hardware, software, and performance issues.
Technical Customer Support Representative
Austin, TX · Remote
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Starforge Systems is looking for a Technical Customer Support Representative to remotely troubleshoot Windows-based gaming PCs and help customers resolve hardware, software, and performance issues.
Quick apply
Technical Customer Support Representative
Austin, TX · Remote
$20 - $23/hr
Medical
Dental
Vision
Life
Retirement
PTO
Starforge Systems is looking for a Technical Customer Support Representative to remotely troubleshoot Windows-based gaming PCs and help customers resolve hardware, software, and performance issues.
Technical Support, Tier 1
Austin, TX · On-site +1
$37K - $46K/yr
Medical
Dental
Vision
Life
Retirement
PTO
About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll ...
Technical Support, Tier 1
Austin, TX · On-site +1
$37K - $46K/yr
Medical
Dental
Vision
Life
Retirement
PTO
About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll ...
Technical Support Representative information
See Austin, TX salary details
$11.91 - $13.71
3% of jobs
$13.71 - $15.51
8% of jobs
$17.21 is the 25th percentile. Wages below this are outliers.
$15.51 - $17.31
15% of jobs
$17.31 - $19.11
20% of jobs
The median wage is $19.45 / hr.
$19.11 - $20.90
19% of jobs
$22.48 is the 75th percentile. Wages above this are outliers.
$20.90 - $22.70
11% of jobs
$22.70 - $24.50
8% of jobs
$24.50 - $26.30
8% of jobs
$26.30 - $28.09
3% of jobs
$28.09 - $29.89
3% of jobs
$29.89 - $31.69
2% of jobs
$11
$20
$31
How much do technical support representative jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for technical support representative in Austin, TX is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.85 per hour, depending on experience, location, and employer.
What does a technical support representative do?
Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.
What are some common challenges faced by technical support representatives, and how can they be overcome?
Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.
What is the difference between Technical Support Representative vs Customer Service Representative?
| Aspect | Technical Support Representative | Customer Service Representative |
|---|---|---|
| Required credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service training |
| Work environment | Call centers, IT departments, technical support teams | Call centers, retail, service industries |
| Employer and industry usage | IT, telecommunications, electronics companies | Retail, hospitality, healthcare |
| Common search intent | Technical troubleshooting, product support | Customer inquiries, service issues |
The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.
How much does a technical support representative make?
The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level positions typically start lower, while experienced reps with specialized skills or certifications can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.
What are the key skills and qualifications needed to thrive as a technical support representative?
A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.
What is a technical support representative?
Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
More about Technical Support Representative jobs
What are popular job titles related to Technical Support Representative jobs in Austin, TX?
For Technical Support Representative jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Representative jobs in Austin, TX look for?
The top searched job categories for Technical Support Representative jobs in Austin, TX are:
What cities near Austin, TX are hiring for Technical Support Representative jobs?
Cities near Austin, TX with the most Technical Support Representative job openings:
SolarWinds rating
7.8
Based on 6 frontline employees who took The Breakroom Quiz
136th of 244 rated software companies
Job description
About the role
SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.
This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.
What you'll do
- Handle escalated customer support cases that require troubleshooting beyond Tier 1 support.
- Analyze complex product and environment issues across SolarWinds network, system, security, and database monitoring solutions.
- Partner with Tier 3 support and engineering teams to investigate bugs, document findings, propose workarounds, and improve product quality.
- Guide customers through configuration optimization, advanced integrations, and root cause analysis for recurring or critical issues.
- Create and maintain technical documentation, knowledge base articles, and internal troubleshooting guides.
- Educate customers on product capabilities, best practices, and architectural recommendations.
- Collaborate with Product Management, QA, Customer Success, and other internal teams to share insights that improve usability and reduce ticket volume.
- Mentor Tier 1 representatives on troubleshooting techniques, product knowledge, and escalation criteria.
- Maintain a strong focus on customer satisfaction while balancing responsiveness and resolution efficiency.
What we're looking for
- Bachelor's degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field.
- 4+ years of technical support experience, including at least 2 years in a Tier 2 or advanced troubleshooting role.
- Strong ability to troubleshoot and resolve complex issues in Windows and Linux/Unix environments.
- Experience with SQL and database performance troubleshooting.
- Solid understanding of networking protocols and concepts, including SNMP, ARP, DHCP, DNS, and packet analysis.
- Experience with infrastructure technologies such as VMware, ServiceNow, IPAM, HPSM, F5, and Cisco hardware.
- Experience supporting server applications such as IIS and MSSQL, including log interpretation.
- Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
- Strong documentation skills and the ability to turn technical solutions into reusable knowledge assets.
Preferred qualifications
- Hands-on experience with SolarWinds NPM, SAM, or similar enterprise monitoring platforms such as Nagios or PRTG.
- Exposure to AWS, Azure, or Google Cloud, especially in hybrid monitoring environments.
- Certifications such as CCNA, MCSE, VCP, AWS, or Azure.
- Experience working in agile, cross-functional environments and contributing product feedback for continuous improvement.
Why join SolarWinds
At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.