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Technical Support Representative Jobs in Austin, TX

Alpha Net

Technical Support/CSR

Austin, TX · On-site

Provide technical support to users for moderately complex computer related technical problems. * Communicate technical issues over the phone to a variety of customers * Answer service desk telephones

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGovis a leading government ...

Braze

Technical Support Specialist

Austin, TX · Hybrid

$57K - $90K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization-serving as a trusted product expert, primary point of contact for inbound ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · On-site

$76.50 - $93.50/hr

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us SimpliGov is a leading government ...

Braze

Technical Support Specialist

Austin, TX · Hybrid

$57K - $90K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization-serving as a trusted product expert, primary point of contact for inbound ...

Flywire

Technical Support Engineer II

Austin, TX · On-site

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world ... Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and ...

Flywire

Technical Support Engineer II

Austin, TX · On-site

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world ... Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and ...

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All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Austin, TX

Technical Support Representative information

See Austin, TX salary details

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How much do technical support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support representative in Austin, TX is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.99 per hour, depending on experience, location, and employer.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
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Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,846 per year, or $21.1 per hour.

Technical Support

WinMax Systems Corporation

Austin, TX

Contractor

Re-posted 6 days ago

Job description

Job Description

Greetings from WinMax!!!

We have an Immediate need for Technical Support for one of my Direct client based out at Austin, TX. Kindly go through the Job Description, if interested revert with your updated resume, contact details, expected rate and best time to reach you
Job Title : Technical Support
Location : Austin, TX
Duration : 12 Months contract
Job Description
Ability to communicate effectively
Comply with security guidelines and maintain confidentiality
Strong knowledge of MacOS and iOS software
Quickly assess problems
Help caffe team members with basic mac and iOS support
Ability to identify solutions for a large work group
Troubleshoots system problems and responsible for testing applications
Reports progress, status, and issues to project team
Work with project manager to meet deadlines
Communicates professionally with executives and team members Ability to approach problems flexibly
Proficient in Keynote, Pages, and Numbers and Strong knowledge of Excel
Ability to learn and adapt to new software
iCal calendar management
Ability to handle multiple tasks

Qualifications

Experience or Knowledge in IOS/ OSX or Mac OS Troubleshoot

Additional Information

All your information will be kept confidential according to EEO guidelines.

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