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Entry Level Zendesk Chat Support Jobs in Austin, TX

Rugiet Health

Patient Support Agent (Full Time)

Austin, TX · On-site +1

$17 - $19/hr

Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · On-site +1

$17 - $19/hr

Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Rugiet Health

Patient Support Agent Part Time

Austin, TX · Remote

$17 - $19/hr

Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Rugiet Health

Patient Support Agent Full Time

Austin, TX · On-site +1

$17 - $19/hr

Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft ... Experience with chat-based support. Why Join Rugiet Health? **** * Direct Impact: Play a crucial ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · Remote

$17 - $19/hr

Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · On-site +1

$17 - $19/hr

Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Future Secure AI

Customer Support

Austin, TX

$16.75 - $21.50/hr

... email, chat, and occasionally screen sharing. * Customer Onboarding & Education: Guide new ... Experience with ticketing systems (e.g., Zendesk, Jira Service Management). * Linux/Command Line:

Future Secure AI

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... email, chat, and occasionally screen sharing. * Customer Onboarding & Education: Guide new ... Experience with ticketing systems (e.g., Zendesk, Jira Service Management). * Linux/Command Line:

Future Secure AI

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... email, chat, and occasionally screen sharing. * Customer Onboarding & Education: Guide new ... Experience with ticketing systems (e.g., Zendesk, Jira Service Management). * Linux/Command Line:

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... support via phone, email, and live chat throughout the entire customer journey * Assist ROKA ...

AmyMyersMD.com

Customer Success Rockstar

Austin, TX · On-site

... chat * Be a subject matter expert on our supplement line and other health items available in our ... Experience with customer support software, such as Zendesk, Groove, Olark, or similar * Are a ...

AmyMyersMD.com

Customer Success Rockstar

Austin, TX

... chat * Be a subject matter expert on our supplement line and other health items available in our ... Experience with customer support software, such as Zendesk, Groove, Olark, or similar * Are a ...

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Entry Level Zendesk Chat Support information

See Austin, TX salary details

$15

$26

$41

How much do entry level zendesk chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level zendesk chat support in Austin, TX is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $21.20 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Zendesk Chat Support agent, and why are they important?

To thrive as an Entry Level Zendesk Chat Support agent, you need strong written communication skills, basic computer literacy, and familiarity with customer service principles, often supported by a high school diploma or equivalent. Proficiency in using Zendesk and related CRM systems is typically required, along with the ability to navigate help desk tools efficiently. Patience, problem-solving abilities, and a customer-focused attitude are essential soft skills that help agents excel in this role. These skills and qualities are crucial for resolving customer issues promptly, maintaining high satisfaction levels, and representing the company positively in a digital environment.

What are some common challenges faced by Entry Level Zendesk Chat Support agents and how can they be managed?

Entry Level Zendesk Chat Support agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly learning product details. To manage these challenges, agents benefit from thorough onboarding, utilizing internal knowledge bases, and leveraging Zendesk's built-in tools like macros for efficiency. Regular communication with team leads and participating in ongoing training sessions also help agents build confidence and improve their customer service skills.

What is an Entry Level Zendesk Chat Support role?

An Entry Level Zendesk Chat Support role involves assisting customers via live chat using the Zendesk platform. In this position, you help answer questions, resolve issues, and provide information about products or services. As an entry-level position, no prior experience is typically required, but good communication and computer skills are important. Training is usually provided to help new hires learn how to use Zendesk and follow company procedures.
What are the most commonly searched types of Zendesk Chat Support jobs in Austin, TX? The most popular types of Zendesk Chat Support jobs in Austin, TX are:
What are popular job titles related to Entry Level Zendesk Chat Support jobs in Austin, TX? For Entry Level Zendesk Chat Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Zendesk Chat Support jobs in Austin, TX look for? The top searched job categories for Entry Level Zendesk Chat Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Entry Level Zendesk Chat Support jobs? Cities near Austin, TX with the most Entry Level Zendesk Chat Support job openings:
Entry Level Zendesk Chat Support jobs near you
Infographic showing various Entry Level Zendesk Chat Support job openings in Austin, TX as of May 2026, with employment types broken down into 8% Full Time, 76% Part Time, 8% Temporary, and 8% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $54,930 per year, or $26.4 per hour.

Customer Support Specialist - Swing Shift

Allied Tech

Austin, TX • Remote

$63K - $77K/yr

Full-time

Posted 2 days ago

Job description

Customer Support Specialist - Swing Shift

Some support issues are simple. Others take patience, judgment, and a little more experience to resolve. We're looking for the person people turn to when the usual fix isn't enough.


What is the pay?

  • $63,000 - $77,000 per year, based on experience
  • Individual performance-based bonus up to 10% of salary
  • Company performance-based bonus up to 10% of salary

What are the benefits?

  • Fully remote position
  • Competitive health, dental, and vision insurance
  • 401(k) with up to 6% company match
  • 40 days of paid time off, inclusive of vacation, sick days, and holidays
  • $200/month home-office stipend
  • Promote-from-within culture with clear opportunities for advancement

What will I be doing?

  • Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls
  • Resolving complex cases escalated by Customer Support Representatives
  • Troubleshooting both common and uncommon account and software-related issues for our clients' users
  • Guiding users through solutions in a clear and patient manner
  • Identifying patterns in escalated cases and surfacing insights to leadership
  • Escalating complex cases through structured workflows
  • Documenting issues and resolutions accurately within internal systems
  • Contributing to knowledge base articles for both common and uncommon issues
  • Following established processes to deliver consistent, high-quality support
  • Representing client brands with empathy and professionalism

What are the requirements?

  • Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions
  • Excellent written communication, including grammar, punctuation, and spelling
  • Comfortable navigating multiple software systems simultaneously
  • Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

  • 2+ years customer service, help desk, or other customer-facing support experience
  • 1+ year experience with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

  • Swing Shift: 4:00 PM - 12:00 AM Central Time (CT)

Great customer support is about more than resolving issues -- it's about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we'd love to hear from you!