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Email Chat Support Jobs in Austin, TX (NOW HIRING)

acv

Enterprise Support & Solutions Admin II

Austin, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

acv

Enterprise Support & Solutions Admin II

Austin, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

acv

Enterprise Support & Solutions Admin II

Austin, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

ACV

Enterprise Support & Solutions Admin II

Austin, TX · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

Wondercide

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Love Teammate, you'll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ...

Round Rock

Customer Support Specialist

Round Rock, TX · On-site

$25 - $30/hr

  • Medical

Respond promptly to customer inquiries via phone, email, chat, and social media platforms ... Support continuous improvement initiatives to enhance the overall customer experience. Requirements

Northwest Austin

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

  • Medical

Respond promptly to customer inquiries via phone, email, chat, and social media platforms ... Support continuous improvement initiatives to enhance the overall customer experience. Requirements

North Austin

Customer Support Representative

Austin, TX

$16 - $21.75/hr

  • Medical

Respond promptly to customer inquiries via phone, email, chat, and social media platforms ... Support continuous improvement initiatives to enhance the overall customer experience. Requirements

Webhosting

Network Security Support Engineer

Austin, TX · On-site

$120 - $160/hr

Hybrid Full-time Not specified Customer Support About Us At Cloudflare, we are on a mission to help ... Communicate with customers via chat, email, and phone * DDoS mitigation for OSI layers 3,4, & 7: ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Serve as the first point of contact for users seeking technical assistance via phone, email, chat ...

Wondercide LLC

Customer Service Associate

Round Rock, TX

$13.50 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Love Teammate, you'll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ...

Wondercide

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Love Teammate, you'll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ...

Wondercide LLC

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Love Teammate, you'll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ...

ROKA

Customer Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as a primary point of contact for customers, providing support via phone, email, and live chat throughout the entire customer journey. * Support customer inquiries with accuracy and efficiency

ROKA

Customer Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as a primary point of contact for customers, providing support via phone, email, and live chat throughout the entire customer journey. * Support customer inquiries with accuracy and efficiency

ROKA

Customer Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as a primary point of contact for customers, providing support via phone, email, and live chat throughout the entire customer journey. * Support customer inquiries with accuracy and efficiency

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Showing results 1-20

All JobsEmail Chat Support JobsEmail Chat Support Jobs in Austin, TX

Email Chat Support information

See Austin, TX salary details

$14

$25

$44

How much do email chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for email chat support in Austin, TX is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Austin, TX?

The most popular types of Email Chat Support jobs in Austin, TX are:

What are popular job titles related to Email Chat Support jobs in Austin, TX?

For Email Chat Support jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Austin, TX look for?

The top searched job categories for Email Chat Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Email Chat Support jobs?

Cities near Austin, TX with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $53,703 per year, or $25.8 per hour.

Enterprise Support & Solutions Admin II

acv

Austin, TX • On-site

Full-time

Posted 22 days ago

Job description

Who we are looking for:

 

The Enterprise Support & Solutions Administrator II supports the organization by triaging, escalating and resolving incidents and technical requests involving our internal platform, systems, and technology tools. This position plays a crucial role in ensuring user satisfaction, resolving technical issues, and contributing to the overall success of our IT support services. The Enterprise Support & Solutions Administrator II will be part of a team serving as a liaison between our internal users and the Business, Product & Engineering and Information Technology organizations.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Monitor incoming Helpdesk tickets and accurately categorize and prioritize incidents
  • Provide first level, basic to intermediate technical support to users of ACV’s platforms, systems and associated technology tools; responding to support queries either in-person or remotely via phone, text message, email, chat and other remote support tools
  • Gather information to identify and assess the nature of incidents and problems
  • Record incidents in support ticketing system to maintain a log for escalation to other teams
  • Escalate complex issues to higher-level technical resources as needed
  • Develop and maintain documentation to facilitate self-service problem solving and process improvement
  • Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
  • Stay current with industry trends and emerging technologies to provide informed technical support.
  • Perform additional duties as assigned.

What you will need:

  • High School or GED - required
  • 2 - 3 year(s) Industry experience in a fast-paced, high-energy environment
  • Ability to read, write, speak and understand English.
  • Experience supporting remote users over phone, email, chat and text
  • Experience supporting enterprise systems and applications with a 24/7 user base
  • Experience using and troubleshooting both Windows and Mac operating systems
  • Experience supporting mobile iOS devices, like iPhones and iPads
  • Demonstrated customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Ability to take ownership of user interactions and be proactive when dealing with user issues
  • Ability and desire to learn new technologies and skills
  • Ability to deal tactfully with persons in authority, co-workers, and members of the public
  • Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or Instabug is a plus
  • Familiarity with ITIL standards and IT Security compliance standards and practices is a plus

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