Remote Desktop Engineer Jobs in Austin, TX (NOW HIRING)

Key Responsibilities
Azure & VDI Infrastructure
• Design, deploy, configure, and manage Azure Virtual Desktop (AVD) environments, including host pools, session hosts,
application groups, and workspace configurations.
• Administer and optimize virtual desktop infrastructure (VDI) to ensure high availability, performance, and scalability in
alignment with agency requirements.
• Evaluate and implement Azure services relevant to VDI - including Azure Active Directory, Azure Monitor, Azure
Storage, and Azure Networking - to support robust desktop delivery.
Networking & Security
• Apply in-depth knowledge of networking principles (DNS, VPN, ExpressRoute, NSGs) as they relate to virtual desktop
connectivity and performance.
• Configure and document port requirements and application traffic flows necessary to traverse agency firewall
configurations.
• Implement and maintain security best practices for virtual desktop environments, including access control policies, data
encryption, endpoint hardening, and compliance with organizational security standards.
• Monitor the VDI environment for security threats and vulnerabilities; coordinate with the security team to remediate
identified risks.
Endpoint & Systems Management
• Manage Windows Server operating systems and their integration with Azure services to support VDI workloads.
• Utilize SCCM / OSD and Microsoft Intune / AutoPilot for system provisioning, configuration management, patch
deployment, and lifecycle management of virtual desktop images.
• Develop and maintain standard operating environment (SOE) images and golden templates for virtual desktop
deployment.
Scripting, Automation & Troubleshooting
• Develop and maintain automation scripts (PowerShell, Python, or equivalent) to streamline provisioning, configuration,
monitoring, and administrative tasks within the VDI environment.
• Diagnose and resolve complex issues related to virtual desktop performance, connectivity, application delivery, and user
experience.• Proactively monitor environment health, analyze performance metrics, and implement efficiency improvements to
reduce incidents and improve uptime.
Collaboration & Continuous Improvement
• Collaborate effectively with infrastructure, security, application, and project teams to align VDI solutions with broader
IT and business objectives.
• Communicate clearly with stakeholders at varying technical levels, including documenting architecture decisions,
procedures, and operational runbooks.
• Stay current with evolving Azure services, VDI technologies, and industry best practices; proactively recommend
improvements and emerging solutions to leadership.
• Participate in technical design reviews, change management processes, and project planning activities as required.
Required Skills & Qualifications
Education
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Equivalent experience may be considered in lieu of a formal degree.
Experience

• Minimum of three (3) to six (6) years of hands-on experience in IT infrastructure, systems engineering, or cloud engineering roles.
• Demonstrable hands-on experience deploying, configuring, and supporting Azure Virtual Desktop (AVD) in production or government-grade environments.

Technical Skills
• Azure Services: Proficient understanding of Microsoft Azure, with emphasis on services supporting Virtual Desktop
Infrastructure (VDI).
• Virtualization: Practical experience with Hyper-V and/or VMware; hands-on AVD deployment, configuration,
management, and day-to-day support.
• Networking: Solid understanding of DNS, TCP/IP, VPNs, NSGs, firewalls, and application port requirements in virtual
desktop environments.
• Windows Server: Demonstrated familiarity with Windows Server OS versions and their integration with Azure
workloads.
• Endpoint Management: Practical experience with SCCM / OSD and Microsoft Intune / AutoPilot for device
provisioning, management, and patching.
• Security: Working knowledge of VDI security controls, identity and access management, endpoint hardening, and data
protection best practices.
• Scripting & Automation: Proficiency in at least one scripting language (PowerShell strongly preferred; Python or Bash
also valued) for automation of administrative and operational tasks.
• Troubleshooting: Proven ability to diagnose and resolve performance, connectivity, and application delivery issues
within a VDI/cloud environment.
Soft Skills
• Strong written and verbal communication skills, with the ability to engage effectively with both technical and non-
technical stakeholders.
• Collaborative team player, comfortable working across multi-disciplinary IT teams and third-party vendor relationships.
• Demonstrated commitment to continuous learning and professional development in a rapidly evolving technology
landscape.
Preferred Qualifications• Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Virtual Desktop Specialty certification.
• Experience working within government, public sector, or regulated environments subject to compliance frameworks
(e.g., FedRAMP, NIST, FISMA).
• Familiarity with Azure Monitor, Log Analytics, and other observability tools for VDI environment health monitoring.
• Experience with Azure Site Recovery, backup solutions, and disaster recovery planning for virtual desktop
environments.
• Knowledge of zero-trust security architecture principles as applied to virtual desktop and cloud environments.
• Prior experience with multi-Service Provider delivery models and cross-functional project team coordination.
• Project Management exposure (PMP or equivalent) is a plus
Requirements