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Email Chat Support Jobs in Houston, TX (NOW HIRING)

Duties include managing, troubleshooting, supporting, and providing training across the customer ... Demonstrate exceptional communication across all contact channels, including email, chat and phone

Deliver high-quality technical support to customers via phone, email, chat, and remote sessions, ensuring a positive customer experience * Diagnose, troubleshoot, and resolve software, hardware, and ...

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Reporting directly to the Product Support Supervisor/Manager within the Product Support department ... Demonstrate exceptional communication across all contact channels, including email, chat and phone

Demonstrate exceptional communication across all contact channels, including email, chat and phone ... support of any other form of immigration sponsorship or benefit including optional practical ...

Demonstrate exceptional communication across all contact channels, including email, chat and phone ... support of any other form of immigration sponsorship or benefit including optional practical ...

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Email Chat Support information

See Houston, TX salary details

$13

$24

$42

How much do email chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for email chat support in Houston, TX is $24.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.07 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Houston, TX?

The most popular types of Email Chat Support jobs in Houston, TX are:

What are popular job titles related to Email Chat Support jobs in Houston, TX?

For Email Chat Support jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Houston, TX look for?

The top searched job categories for Email Chat Support jobs in Houston, TX are:

What cities near Houston, TX are hiring for Email Chat Support jobs?

Cities near Houston, TX with the most Email Chat Support job openings:

Infographic showing various Email Chat Support job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,740 per year, or $24.9 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Houston, TX • Remote

$30K - $75K/yr

Part-time

Re-posted 8 days ago


Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities

  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings

Qualifications

  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred

Benefits

  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities

Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.