ZipRecruiter

Log In

2

Entry Level Email Chat Support Jobs in Austin, TX

acv

Enterprise Support & Solutions Admin II

Austin, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

acv

Enterprise Support & Solutions Admin II

Austin, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

acv

Enterprise Support & Solutions Admin II

Austin, TX · On-site

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

ACV

Enterprise Support & Solutions Admin II

Austin, TX · On-site

$49K - $60K/yr

Experience supporting remote users over phone, email, chat and text * Experience supporting enterprise systems and applications with a 24/7 user base * Experience using and troubleshooting both ...

Round Rock

Customer Support Specialist

Round Rock, TX · On-site

$25 - $30/hr

Respond promptly to customer inquiries via phone, email, chat, and social media platforms ... Support continuous improvement initiatives to enhance the overall customer experience. Requirements

Texas State

User Services Consultant I

San Marcos, TX · On-site

$4.0K/mo

Ability to provide support through multiple communication channels, including phone, email, chat, remote-support tools, and in-person interactions. * Strong organizational skills and attention to ...

North Austin

Customer Support Representative

Austin, TX

$16 - $21.75/hr

Respond promptly to customer inquiries via phone, email, chat, and social media platforms ... Support continuous improvement initiatives to enhance the overall customer experience. Requirements

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

Austin, TX Experience: Entry level Commitment: Full-time Welcome to ROKA - an independent ... support via phone, email, and live chat throughout the entire customer journey * Assist ROKA ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... Serve as the first point of contact for users seeking technical assistance via phone, email, chat ...

Wondercide LLC

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

As a Customer Love Teammate, you'll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ...

Wondercide

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

As a Customer Love Teammate, youll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ...

Wondercide

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

As a Customer Love Teammate, you'll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ...

Wondercide LLC

Customer Service Associate

Round Rock, TX · On-site

$13.50 - $18.75/hr

As a Customer Love Teammate, you'll be the voice of our brand, ensuring customers across phone, email, chat, SMS, and social channels receive expert support and care. Whether helping pet parents find ...

next page

Showing results 1-20

All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Austin, TX

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Austin, TX? The most popular types of Email Chat Support jobs in Austin, TX are:
What are popular job titles related to Entry Level Email Chat Support jobs in Austin, TX? For Entry Level Email Chat Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Austin, TX look for? The top searched job categories for Entry Level Email Chat Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Entry Level Email Chat Support jobs? Cities near Austin, TX with the most Entry Level Email Chat Support job openings:
Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Austin, TX as of July 2026, with employment types broken down into 49% Full Time, and 51% Contract. Highlights an 100% In-person job distribution.

Enterprise Support & Solutions Admin II

acv

Austin, TX • On-site

Full-time

Posted 11 days ago

Job description

Who we are looking for:

 

The Enterprise Support & Solutions Administrator II supports the organization by triaging, escalating and resolving incidents and technical requests involving our internal platform, systems, and technology tools. This position plays a crucial role in ensuring user satisfaction, resolving technical issues, and contributing to the overall success of our IT support services. The Enterprise Support & Solutions Administrator II will be part of a team serving as a liaison between our internal users and the Business, Product & Engineering and Information Technology organizations.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Monitor incoming Helpdesk tickets and accurately categorize and prioritize incidents
  • Provide first level, basic to intermediate technical support to users of ACV’s platforms, systems and associated technology tools; responding to support queries either in-person or remotely via phone, text message, email, chat and other remote support tools
  • Gather information to identify and assess the nature of incidents and problems
  • Record incidents in support ticketing system to maintain a log for escalation to other teams
  • Escalate complex issues to higher-level technical resources as needed
  • Develop and maintain documentation to facilitate self-service problem solving and process improvement
  • Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
  • Stay current with industry trends and emerging technologies to provide informed technical support.
  • Perform additional duties as assigned.

What you will need:

  • High School or GED - required
  • 2 - 3 year(s) Industry experience in a fast-paced, high-energy environment
  • Ability to read, write, speak and understand English.
  • Experience supporting remote users over phone, email, chat and text
  • Experience supporting enterprise systems and applications with a 24/7 user base
  • Experience using and troubleshooting both Windows and Mac operating systems
  • Experience supporting mobile iOS devices, like iPhones and iPads
  • Demonstrated customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Ability to take ownership of user interactions and be proactive when dealing with user issues
  • Ability and desire to learn new technologies and skills
  • Ability to deal tactfully with persons in authority, co-workers, and members of the public
  • Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or Instabug is a plus
  • Familiarity with ITIL standards and IT Security compliance standards and practices is a plus

#LI-AM3
#LI-HM1

Apply